Customer Service Agent

Anisa K. Moore **** N. St. Paul St., Apt. #*** Wichita, Ks 67203 Cell - 316-***-****

Qualifications Summary

Professional experience providing exceptional customer service support rectifying vendor accounts, posting invoice payments, and various operational functions of office management.

Accomplishments

Completed a five-month, three-thousand account reconciliation project to close open items and submit to legal court for past due payments.

Effective Administrative support and on-time completion of projects resulting in a direct hire job position.

Strategic techniques utilized in coordinating and reserving business travel resulted in overall cost savings.

Transferred from Administrative Assistant to Accounts Payable Processor position by effectively managing and processing invoice payments and multi-tasked assignments within 6-week time curve.

Managed multiple Accounts Payable accounts up to $400K.

Professional Experience

WebChat/Inbound Call Center Agent – Cashier – Payroll Specialist

Owned and managed online travel agency specializing in cruise travel.

Participated in a specialized aptitude test to qualify for web chat customer service.

Was 1 out of 5 air travel agents selected as a Web Chat agent.

Completed requests and collected payment for air flight travel, transfers and hotel accommodations.

Completed reservation requests & collected payments to permanently register guests for cruise voyage.

Received incoming referrals and requests to purchase cruise travel onboard a select ship.

Assisted in confirming financial transaction totals at end of business were accurate.

Promoted current sales and promotions during purchase transactions.

Managed financial transactions from consumer purchases.

Met timelines implemented to get approval sign off from Payroll Management.

Confirmed distribution of pay to employees.

Responsible for processing hourly pay schedule payroll for various small corporations and franchises.

Reconciled vendor statements and worked with vendors to clear open items.

Assisted in the reconciliation of multiple general ledger accounts and resolution of outstanding items.

Processed invoices to avoid past due payments and processing issues.

Employment History

Owner-Vacation Escape Travel Agency – Wichita, KS (November 2022-February 2023)

Web Chat/Call Center Agent - Celebrity Cruises, Ltd. – Wichita, Ks (November 2017-July 2022)

Cashier - Michael’s - Wichita, Ks (October 2016-April 2017)

Payroll Specialist - Infosync, Inc. – Wichita, Ks (February 2014-May 2016)

Professional Development and Skills

Intermediate Microsoft Excel 2007 – Workforce Alliance 2013

Getting Started with PowerPoint 2007 – SkillSoft, 2012

The Adminstrative Assistant Conference – Skill Paths, 2012

Kansas Work Keys – Silver Status, 2010

Proficient in SAP, Entero, Stellant, Oracle, Chronicle, Word, Excel, Outlook

Volunteer Experience

Ministry Outreach Leader/Office Administrator (1995-2020)

Word of the Lord International Church Fellowship

Supervise set-up and break down of logistics for ministry outreach facility

Delegate volunteer positions to serve food and clean up facility

Coordinate tasks and other duties to volunteers

Oversee and evaluate completion of duties and tasks

Restructured electronic file management of donor records and receipts

Approved recipients for eligibility in Bus Pass program

Perform various office support duties and projects

Education

Oral Roberts University - Bachelor of Science Degree, Business Administration

Grambling State University - Study in Business Administration

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