Data Entry Customer Service

Ashley N. Butts

**** ****** *****, ***. *** Irondale, AL 35210

205-***-**** ********@*****.***

CAREER SUMMARY

Administrative professional with extensive experience in all aspects of operational management, program support and training. Leader, recognized for performing multiple roles utilizing variety of resources to complete tasks. Orchestrate and executes projects effectively through excellent presentations and strong communication skills, while meeting deadlines in accordance to established goals. Embraces new challenges and exhibits continuous improvement principles in professional development areas.

Core Competencies

Operational Liaison Process Improvement Strategic Planning Training Presentations Reporting

Payroll Accounts Payable Accounts Receivable

PROFESSIONAL EXPERIENCE

Westerkamp Group LLC 10/2014-Present

(Billing Company for Children’s Hospital)

Receptionist/Customer Service

I work in the business office as the receptionist and also customer service. I maintain a professional communication between office staff, visitors and guarantors of different patients. I am also responsible for updating and maintaining office supplies and working the sign in sheets. I perform data entry reports using Cerner Soarian for Children’s Hospital.

Key Highlights:

Greet visiters and maintain our sign in sheet

Received and handled internal and external phone calls

Maintained patient’s hospital records

Administered and maintained monthly processes, databases and reports. Ex: Patient’s Insurance, Bad Debt and Bankruptcy reports.

Received incoming mail and checked outgoing mail.

Received and processed Patient’s Hospital Payments.

Children’s Hospital – Birmingham, AL 11/2013-10/2014

PLP Specialist (Prudent Lay Person)

I was contracted through Office Team Staffing to work for Children’s Hospital as their PLP Specialist. I performed data entry work from a patient backlog where I researched the patient’s admission to the hospital and determined if the patient was seen as an Emergency Patient or if they decided to leave without being seen by the Physician.

Key Highlights:

Received and handled internal phones calls.

Worked closely with the Revenue Cycle Director

Managed and cleared the backlog of Children’s PLP Patient’s Report in a timely manner

Maintained consistency in follow up concerning the reports

Assisted my team with other projects.

Resource Residential – Birmingham, AL 06/2012-10/2013

Leasing Agent

I opened and closed the office. I worked with clients via email, phone and personal visits. I also acquired proficiency in Property Management software and the relevant computer applications like MS Word, Excel, Outlook and Power Point. I had an excellent track record of meeting monthly goals.

Key Highlights:

Market and lease vacant Apartments.

Worked closely with Property Manager.

Assist Prospects by providing excellent customer service.

Perfected follow up and communication skills.

I trained new associates.

ARC of Jefferson County – Birmingham, AL 02/2010-05/2011

Daycare Teacher

I attended to the needs of every child raging from the ages of 3 months to 18 months. I provided quality instruction and material to students, in accordance to our course objectives and syllabi.

Key Highlights:

Scheduled and facilitated extra-curricular activities and transportation on field trips.

Managed and Supervised children feeding schedule, napping schedule, meal plan and sanitary.

Delivered group and one-on-one educational tools to the children.

University of Alabama at Birmingham – Birmingham, AL 08/2009-02/2010

Unit Secretary (Vascular Department M7)

Ensure operational readiness by demonstrating that processes, procedures, technology, and staff knowledge is in place to support patient admittance and discharge. I worked with external teams and vendors to leverage appropriate authorizations. I delivered patient information to physicians and appropriate insurance providers. Ensure patient receives appropriate information and methods to manage intake from its inception to successful completion.

Key Highlights:

Developed patient charts.

Managed medical and operational supplies.

Managed patient scheduling, upon retaining appropriate treatment/service insurance validation.

Received and handled internal phone calls.

ARC of Jefferson County – Birmingham, AL 05/2007-08/2009

Secretary/ Daycare Teacher

Provide quality instruction to students, in accordance to course objectives and syllabi. Ensure staff receives required knowledge of Jefferson County School System, functions and capabilities. Develop human resource instructional materials for group and one-on-one training. Facilitate highly organized and detail-oriented training literature in a professional manner, while successfully meeting aggressive deadlines.

Key Highlights:

Reviewed and approved employees’ payroll prior to submittal.

Developed, administered and maintained monthly processes, databases and reports.

Delivered group and one-on-one educational tools to children between the ages of 3 months to 5 years old, in accordance to instructional material from approved curriculum.

Scheduled and facilitated extra-curricular activities and field trips.

Managed and supervised children feeding schedule, meal plan and sanitary.

Performed instruction creatively, independently and with minimum guidance, inside assigned course schedule.

Provide mentoring to associate teachers, in order to enhance capability of hosting solo class lecture and presentations.

Received and handled internal phone calls.

EDUCATION AND CREDENTIALS

Huffman High School

Class of 2003

TECHNICAL SKILLS

Operating Systems: Windows 95 - 2010, Windows XP Professional, Apple Macintosh.

Software: MSOffice Professional Suite (Microsoft Outlook, Excel, SharePoint), Netscape Navigator, Internet Explorer.

Contact this candidate