Beverage Manager Customer Service

BECKY OSAZUWA ISIDAHOMEN

*, ***** ******, *********, *******, Lagos State.

Tel: 080********

Email: *******.*****@*****.***

PROFESSIONAL SUMMARY:

I am a professional hospitality and aviation industry expert with several years of cognate experience in the Food, Beverage and purchasing department. I am highly skilled, knowledgeable, trained and experience in the system, structure and operation of Banquets,Bar, Restaurants, Cafes Room Service and purchasing. I am resourceful, proficient and professionally inclined to delivering of memorable guests experiences.

CAREER OBJECTIVE

My career Objective is to serve in an organization where I can share my wealth of experience and in return get advancement in my career. To work with a team of dedicated, excellent, resourceful and innovative individual who are passionate about the work they do.

EDUCATIONAL:

Harvard international College of management (C-MBA) 2020

University of Lagos 2010

Bachelor’s Degree in Business Administration

CERTIFICATION:

Certificate for health and safety Training.

Certificate for food and safety Training.

Covid-19 training certificate.

Food handlers test certificate.

SKILLS

Organized

Relationship building

Purchasing and procurement

Work flow planning

Complex problem solving

Superb time management skill

Communication skill

Multi-unit-operation management

Detail oriented

System implementation

Work flow planning

Calm under pressure.

WORKING EXPERIENCE

NORDIC HOTELS, LAGOS

No. 582, Kofo Abayomi Street,

Victoria Island, Lagos. 2021-Till Date

POSITION: Food and Beverage Manager

Roles:

Manage all Food and Beverages Outlet operations

Maintain exceptional level of customer service

Ensure compliance of brand standards

Recruit, manage, train and develop the Food and Beverage team

Manage guest queries in a timely and efficient manner

Work within budgeted guidelines in relation to food Liquor cost and Payroll

Set departmental targets and objectives, work schedules, budgets and policies and procedures

Develop menus with other member of Food and Beverage team

Accountability for monthly stock takes

Incentivize team member to maximize sales and revenue

Carry out annual and midyear appraisals with supervisor under my responsibility

Evaluate guest satisfaction level with a focus on continuous improvement

Ensure communication meetings are conducted and post-meeting minutes generated

Be environmentally aware

Comply with hotel security, fire regulations and all health and safety legislation

LUFTHANSA SERVICES GROUP

3 Service road Murtala Muhammed international

Airport Ikeja, Lagos. 2018-2021

POSITION: Food and Beverage Supervisors

Roles:

Ensure that tasks are done within deadlines (Box time)

Assist in tracking meals served daily.

Communicating with chef during busy periods to ensure that customer orders were fulfilled quickly.

Plan, coordinate, assign, oversee and participate as required in the preparation and serving of food, preparing and maintaining necessary records and files.

Ensure presentation of food is of the highest quality at all times.

Handle customer’s complaints

PILGRIMS BROOK HOTEL

Ikoyi, off awolowo Road, Lagos. 2016-2018

POSITION:Restaurant Manager

Roles:

Delivering superior food and beverages service and maximizing customer satisfaction

Responding efficiently and accurately to restaurant customer complaints.

Maintaining the restaurant’s revenue profitability and quality goals.

Manage and oversee the entire restaurant operation

Plan new and update existing menus

Manage and lead staff

Manage restaurant supply

INTERCONTINENTAL HOTEL

52 Kofo Abayomi Street, Victoria Island, Lagos. 2013-2016

POSITION:Restaurant Supervisor

Roles

Coordinate daily front of the House and back of the house restaurant operations

Deliver superior service and maximize customer satisfaction

Organize and supervise shifts

Ensure compliance with sanitation and safety regulations

Train new and current employees on power customer services practices.

PROTEA HOTEL

Ikoyi Westwood22Awolowo Road Ikoyi Lagos. 2008-2011

POSITION: Services Attendant (waitress)

Roles

Welcome, great sit and professionally attend to guest and patrons.

Serve food courses and alcoholic beverages to guest

Set table according to type of event and service standards.

Answer questions on menu selections.

Communicate additional meal requirement, allergies, dietary needs and specials request to the kitchen.

Present physical and accurate check to guest and process payment.

Handling micros, pos, order taking and telephone switch board effectively.

REFEREES

Available on Request.

Contact this candidate