Shevania Burnett

Customer experience member

advuqi@r.postjobfree.com

929-***-****

Brooklyn, NY, 11207

WOLMERS HIGH SCHOOL FOR GIRLS

Kingston, Kingston

High School Diploma (Jun 2012)

EDUCATION

Communication

Stress Management

Computer savvy

ADDITIONAL SKILLS

Efficient professional with 8+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer experience member role at your company.

CAREER OBJECTIVE

COCKTAIL SERVER

Refinery Hotel, New York, NY / Nov 2021 - Present

SERVER

Omar's Kitchen & Rumbar, New York, NY / Apr 2019 - Oct 2021 SERVER

Bills Bar & Burger, New York, NY / Apr 2018 - Mar 2019 HOST/SERVER

Applebees AppleMetro, Queens, NY / Apr 2015 - Jun 2018 EXPERIENCE

• Greet and seat guests upon arrival

Serve food and beverages while maintaining high quality service to 100+ guests daily.

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Organized large parties reservations and special requests efficiently and accurately.

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Present menus to patrons and answer questions about menu items, making recommendations upon request.

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Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

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• Inform customers of daily specials.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

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Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

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Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

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Explain how various menu items are prepared, describing ingredients and cooking methods.

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Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

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• Collect payments from customers.

• Greet guests and seat them at tables or in waiting areas.

• Provide guests with menus.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make

conversation.

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• Answer telephone calls and respond to inquiries or transfer calls.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

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• Receive and record patrons' dining reservations.

• Take and prepare to-go orders.

Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

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• Hire, train, and supervise food and beverage service staff. References available upon request

REFERENCES

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