Loan Processor Service Representative
Resume:
Sharon M Watson
Jacksonville, FL *****
***************@*****.***
Professional customer service leader with 30 years of experience in the financial services industry, including mortgage origination, Servicing and card services expertise. Possesses excellent analytical and organizational skills and exceptional ability to work well within limited timeframes, while ensuring excellent customer service.
Authorized to work in the US for any employer
Work Experience
Mortgage Loan Processor
Firstbank Online - Franklin, TN
June 2020 to December 2022
• Thorough knowledge of mortgage documentation requirements and regulations.
• Developed strong relationships and acted as a liaison and initial point of contact for borrower underwriter, loan originator and lender to maximize salability of loan.
• Proficient in a wide range of loan products, such as USDA, FHA, VA, CONV, all TX loans, CO-OPS, CEMA, Housing Authority Loans, CONSTRUCTION TO PERM, purchases as well as refinance transactions.
• Ensure homeowner's insurance coverage is sufficient.
• CONSTRUCTION TO PERM purchases as well as refinance transactions.
• Conducted proactive and effective pipeline management in accordance with performance standard expectations.
• Provided customer with timely and periodic status updates of their loan application.
• Established, maintained, and updated files, databases, records, and/or other documents for file and recurring internal reports ensuring accuracy and quality.
• Ordered credit reports, title reports and appraisals, customer financials and other critical documents necessary for salability of loan.
• Processed documents; verified accuracy, completeness and ensured compliance with regulatory agencies and internal policies.
• Consistently exceeded quality and production expectations.
• Prepared commitment letter(s), denial letter(s) and cancel files when necessary.
• Ensures compliance deadlines are met with regards to initial disclosures, approval letters and denial notices.
• Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation.
• Identify potential issues and communicate to consumer and loan officer. Check Loan to value ratios, debt ratios and verify accuracy of AUS findings and program applicability.
• Provide options within guidelines and makes recommendations if borrowers may qualify for other suitable programs.
• Coordinate with Mortgage Loan Originators, Underwriting, and Closing to ensure timely and accurate loan closings.
Mortgage Loan Processor
JET HOME LOANS - Jacksonville, FL
July 2019 to June 2020
• Processed loan files that originate from loan officers to ensure they meet credit worthiness standards, federal and state regulatory requirements, and any & all company policies.
• obtain specific documentation for conditions needed by Underwriting Department.
• Maintained communication with customers, Loan Originator, closing/settlement agents/realtors, title companies, etc.
• Reviewed applications, all paperwork, and gathered any further information needed to process the loan according to the specific loan product.
• Calculated different types of incomes, including W-2, all types of Self Employment, annuity, and retirement etc.
• Organize files and ensure timely and accurate execution of closing dates.
• Analyzed various documents: credit reports, appraisals, and all title-work for accuracy
• Constant communication with all external parties to the loan including but not limited to Borrower, Realtor, Closing Agent, and Appraisal Management Company.
• Review loan for Fraud
Builder Processing Administrator
Aerotek Temporary - FIRST FEDERAL BANK OF FLORIDA
April 2019 to June 2019
• Setup Construction to Perm loans
• Order inspections as requested by builder, and create purchase orders
• Communication with builder and borrowers through construction process along with, loan officer, Title Company, and any realtors.
• Request, Hazard Insurance, Builders Risk Insurance, Survey, Certificate of Occupancy, payoff existing loan. Update Mortgage Cadence, Navigator, Land Gorilla, Loans in Construction
• Create draws for completed stages request funds for the builder. Move funds in general ledger to disburse funds through out construction process
• Clear underwriting conditions
Sr. Mortgage Loan Processor III
Franklin American Mortgage Co. - Jacksonville, FL
May 2015 to January 2019
• Ensures the quality and compliance of work with Company policies, procedures, and investor guidelines.
• Ensures that all loans are processed to meet Company and Investor guidelines.
• Constant communication with all external parties to the loan including but not limited to Borrower, Realtor, Closing Agent, and Appraisal Management Company.
• Communicates with Loan Officers, Operations Manager, Disclosure Department, Underwriting Department, Docs/Funding Department, and Processing Manager as required to resolve outstanding issues.
• Communicates with escrow officer/settlement agent, title officer as required to resolved outstanding issues.
• Assists Post Closing Department as needed with making the loan whole for purchase into secondary market.
• Reviews and evaluates credit information on mortgage loan documents to determine acceptability for loan programs.
• Maintains open files, orders appraisals, sends verifications, acquires documentation related to Borrower and property.
• Pulls or verifies credit reports and flood certs as needed.
• Monitors incoming documents verifying data collected by Loan Officers or agents.
• Informs loan officer, agent, borrower about discrepancies in title, appraisals, credit, employment, income and other file related items.
• Issues a Fraud verification
• Submits completed file to Underwriting Department for approval.
• Proactively monitors pipeline to ensure timely funding of loans.
• Collects and obtains specific stipulations to clear conditions prior to docs and funding as required by Underwriting.
• Ensures compliance deadlines are met with regards to initial disclosures, approval letters and denials notices.
• Process 4506T, lock confirmations and request Change of Circumstance (COC’s) as needed. Sr. Mortgage Loan Processor III
Digital Risk Co. - Jacksonville, FL
March 2014 to May 2015
• Obtained state licensing.
• Processed loan files that originate from loan officers to ensure they meet credit worthiness standards, federal and state regulatory requirements, and any & all company policies.
• Maintained communication with customers, Loan Originator, closing/settlement agents/realtors, title companies, etc.
• Reviewed applications, all paperwork, and gathered any further information needed to process the loan according to the specific loan product.
• Calculated different types of incomes, including W-2, all types of Self Employment, annuity, and retirement etc.
• Organize files and ensure timely and accurate execution of closing dates.
• Analyzed various documents: credit reports, appraisals, and all title-work for accuracy
• Certified Credit Associate – JR Underwriter, conventional lending authority up to conforming loan limits. Mortgage Loan Processor III / Jr Underwriter – Loan Origination and Servicing Everbank Mortgage Co. - Jacksonville, FL
July 2003 to February 2014
• Proficient in a wide range of loan products, such as USDA, FHA, VA, CONV, all TX loans, CO-OPS, CEMAS, CONSTRUCTION TO PERM, purchases as well as refinance transactions.
• Processed loan files that originate from loan officers to ensure they meet credit worthiness standards, federal and state regulatory requirements, and any & all company policies.
• Maintained communication with customers, Loan Originator, closing/settlement agents/realtors, title companies, etc.
• Reviewed applications, all paperwork, and gathered any further information needed to process then loan according to the specific loan product.
• Calculated different types of incomes, including W-2, all types of Self Employment, annuity, and retirement.
• Organize and Prioritize files and ensure timely and accurate execution of closing dates.
• Analyzed various documents: credit reports, appraisals, and all title-work for accuracy.
• Mentored new hire's, Assisted team members in expediting tasks to help meet deadlines.
• Certified Credit Associate – JR Underwriter, conventional lending authority up to conforming loan limits.
• Top purchase processor within the processing department for several months.
• Thorough knowledge of mortgage documentation requirements and regulations. Section Manager - Customer Service Research
Homeside Lending Inc. /Washington Mutual Bank - Jacksonville, FL February 1997 to July 2003
• Supervised, coached, and developed a team of 15 mortgage research representatives, for written responses to waiving escrow accounts, removing Private Mortgage Insurance, changing Homeowner's insurance, paying property taxes, delinquent taxes, name changes etc.
• Analyzed workflow and prioritized team members’ work to ensure improved response time.
• Effectively prioritized, handled, and resolved escalated customer complaints, both written and verbal.
• Assisted team members in expediting tasks to help meet deadlines.
• Thorough knowledge of mortgage documentation requirements and regulations.
• Knowledge of Federal & State banking regulations & compliance governing the Real Estate mortgage lending business.
Customer Service Representative / Reconciliation Department American Express TRS - Jacksonville, FL
April 1991 to February 1997
Customer service correspondence – Bank Reconciliation Unit
• Mentored and coached new employees within the Customer Service and Reconciliation department.
• Reviewed Microfiche to establish missing payments or mis-posted payments to erroneous accounts.
• Effectively prioritized, handled, and resolved escalated customer complaints, both written and verbal.
• Assisted team members in expediting tasks to help meet department deadlines.
• Thorough knowledge of card-member documentation requirements and regulations.
• Knowledge of Federal & State banking regulations & compliance governing
• Implemented and facilitated a training to train other employees to efficiently use Microfiche to bring down-turn times and to reduce loss of revenue for the Department. Education
Some College in Business Management
University of Phoenix-Online Campus
Languages
• English - Fluent
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