Customer Service Time Work
Resume:
Jennifer Spier
Motivated to utilize my skills in a part or full-time position
League City, TX 77573
*****.********.*@*****.***
I am currently in a position that utilizes my customer service skills and am seeking to pursue a career in alignment with my skills and to continue to develop professionally in the HR realm. My experiences are transferable. Authorized to work in the US for any employer
Work Experience
Product Specialist
Apple - Friendswood, TX
April 2019 to Present
1. Ensure an extraordinary customer experience using Apple’s world renown customer engagement model
2. Develop and attained customer experience and sales objectives for the store. 3. Sell all products and services offered by the Apple 4. Assist in store merchandising for new product launches 5. Handle customer contracts and warranties, pulling products from inventory, accepting customer payments and submitting the completed orders.
6. Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features.
7. Maintain knowledge of competitive offers, handled service inquiries from customers. 8. Provide efficient, courteous customer service and assist in all aspects of product offerings and services Benefits Analyst-Human Resources
Union Hospital Health Group - Terre Haute, IN
February 2018 to April 2018
• Complied with all laws, regulations, and codes affecting all employee benefit plans offered to Hospital employees • Assisted with reconciling monthly billing for health, dental, Section 125, life and LTD • Compiled and prepared data for benefit plans for submission to Finance for outside billing • Communicated benefit plans to employees for new hires and those with status changes • Responsible for facilitation of termination process, including COBRA reporting documents • Demonstrated knowledge of Hospital Human Resources policies and procedures specific to benefits and compensation Private Consulting in Employee Benefits
October 2015 to February 2018
Employer Relations Coordinator
Indiana State University - Terre Haute, IN
March 2015 to October 2015
• Created and implemented networking and educational events bringing together students and employers • Assisted with Career Fair planning and logistics • Identified major prospective employers for ISU students and alumni and cultivated employer relations with organizations throughout Indiana, the Midwest, and other highly desirable strategic markets • Developed and maintained relationships with employers by conducting market research, effective outreach, with corporate, not-for profit, education and, more specifically, health care due to my historical employment • Ensured the ISU's quality standards were met, while completing specific, essential responsibilities that pertain to the student and employer experience and effective communication • Assisted in planning networking and recruiting events that brought together employers, faculty, alumni, and current students, including networking receptions, employer career panels, student "road trips" to employer sites, job shadowing opportunities, and a variety of other co-sponsored events.
Optometric Technician
Ossip-Ross Optometry - Terre Haute, IN
October 2014 to March 2015
was responsible for all patient preliminary testing, assisting the doctors with any exam needs, and any contact lens related issues.
• Responsible for ensuring the practice's quality standards are met, while completing specific, essential responsibilities that pertain to the patient experience and effective communication Independent Benefit Consultant
Self Employed - Terre Haute, IN
October 2013 to October 2014
Wireless Sales Consultant, Terre Haute
Verizon - Greencastle, IN
April 2014 to July 2014
retail locations responsible for promotion of the Verizon brand while sharing product knowledge with current and potential clients • Sales included cell phones, Mobile Broadband Units, cell phone plans and promotions, tablets, iPads, Direct TV, Home phone services, and cable products • Extensive knowledge of the products and services as well as the ability to communicate such effectively to the end user is required to "right fit" each individual's unique wireless needs • Extremely good customer service and follow-up is a requisite for positive results and future business Employee Benefit Consultant
HBG Insurance Group - Greencastle, IN
August 2013 to October 2013
• Procured and serviced the small group marketplace East of Terre Haute in Putnam County • Developed internal procedures and protocol to help grow the Employee Benefit block of business for the firm • Participated in cross-selling with the Commercial Insurance Producers to maximize revenue and retain client loyalty • Developed a unique Health and Wellness program specific to the firm and the clients they service
Employee Benefit Consultant and member of the initial team Sycamore Insurance Associates - Terre Haute, IN
November 2011 to May 2013
for a new firm responsible for: • New business development in Indiana and Illinois • Employee Benefit sales
Account Executive, Employee Benefits Division
Old National Insurance - Terre Haute, IN
May 2006 to November 2011
responsible for selling and servicing the small business block of the Terre Haute EB Division. As a producer, I: • Generated $260k in additional annual agency revenue and serviced an existing book valued at $226k • Obtained WebMD/WellCert Wellness Program Manager Certification (2009) • Coordinated client wellness committee implementation, provided programming & incentives. Assistant Vice President
Elastic Image, Inc - Terre Haute, IN
January 2005 to May 2006
with positional authority over budgets, financial analysis and projections for a technology start-up that was sold in 2006. The position reported directly to the President. Responsibilities included: • Implementation of corporate governance strategies (stock certificate issuance, investor relations, and board development) • Developing business plan for lenders and investors Intern
Rose Hulman Ventures, Inc - Terre Haute, IN
June 2004 to January 2005
with a business incubator charged with firm start-up activities including: • Due diligence reports on firms seeking services in-kind or cash investment • Tracking reports for project managers and engineers • Creating a Business Analysis Group Operations Manual Office Manager and Bookkeeper
Coffee Grounds, Inc - Terre Haute, IN
November 2002 to January 2005
responsible for day-to-day activities of the firm that included: • Maintenance of accounts payable and receivable • Processing payroll weekly for 25 employees • Filing monthly, quarterly, and yearly company taxes
Freelance Project Assistant
Daniel DeBard - Terre Haute, IN
2002 to 2004
working with central and west-central Indiana firms and organizations on a range of projects. The projects included:
Education
Bachelor of Science in Accounting in Accounting
Woods College - Saint Mary-of-the-Woods, IN
Skills
• Insurance Sales
Certifications and Licenses
Driver's License
Assessments
Sales skills — Highly Proficient
April 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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