Customer Service Specialist

Margarita R Texidor

Charlotte NC *****

704-***-****

*******************@*****.***

Skills Highlights

• Written and Oral Communication

• Ability to learn new skills

• Basic Computer Skills

• Excellent Communication Skills

• Customer Interaction Skills

• Ability to work in a fast-paced environment

• Organizational and Multitasking Skills

Areas of Expertise

Specific Skill : Customer Interaction Skills

• Made inbound phone calls and greeted parents about the progress of the patients.

• Documented all interactions and services rendered.

• Followed all the organization’s standards and procedures.

• Focused on first call resolution with the parents.

Specific Skill : Communication

• Maintained oral and verbal communication with the parents.

• Performed active listening skills when interacting with the parents.

• Maintained open communication with the supervisor and team members.

• Expressing ideas in speech and writing, exchanged imparted or transmitted.

Specific Skill Problem Solving

• Correcting a mistake at work whether it was made by you or someone else.

• Resolving the a issue with a difficult or upset customer through problem solving .

• Handing and resolving a conflict with a coworker or client resolving the issue.

• Using problem solving abilities to reduce the problem and issue.

Work History:

Uber/Uber Eats Driver/Delivery Charlotte NC 2 years still working

Lifespan /Enrichment Specialist Charlotte NC 13 years

Enrichment Specialist Community alternatives Charlotte NC 6 years

Education/Certifications/Training:

Customer Service certificate in February 2022

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