Customer Service Kitchen Staff

LISA WANG

***********@*****.*** 918-***-**** Las Vegas, NV 89122

Summary I am a 22-year old college student who is a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and further my knowledge with the field. Offers strong work ethic and leadership abilities. Skills Team Collaboration

Computer Skills

Sourcing and Compiling Information

Time Management

Active Listening

Experience Field Adjuster 10/2022 - 10/2022

EIG Claims Cape Coral, FL

Documented and communicated claim activity to clients. Worked with Xactimate

Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.

Investigated properties, classified damages and created estimates outlining repair costs.

Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

Field Adjuster 08/2022 - 09/2022

Eberl Claims Columbus, OH

Worked with Xactimate

Documented and communicated claim activity to clients. Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.

Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

Field Adjuster 05/2022 - 08/2022

Eberl Claims Omaha, NE

Analyzed information gathered by investigations and reported findings and recommendations.

Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.

Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

L

W

Worked with Xactimate

Customer Represantative 08/2021 - 04/2022

GC Services Copperas Cove, TX

Documented, researched and resolved customer service issues Provided customers with information to make educated decisions Delivered fast and friendly service regarding questions and service complaints Enhanced customer satisfaction with fast, knowledgeable service Organized documentation for new sales, warranties and service program sign-ups. Server/Trainer/Customer Service 09/2020 - 08/2021

Walk-Ons The Colony, TX

Entered orders into computer system to coordinate with kitchen staff Trained new servers in company policies, guest service standards and best practices Managed customer expectations, communicating realistic food preparation times and opinions on menu items

Satisfied customers with fast, friendly and knowledgeable support Supported team consistently, helping with hostess, food delivery and bussing needs Enhanced service levels by interacting proactively with guests and staff to uncover and meet individual needs.

Customer Service 01/2019 - 03/2020

Gyu-Kaku Plano, TX

Supported team consistently, helping with hostess, food delivery and bussing needs Coordinated more than 50 orders each day

Entered orders into computer system to coordinate with kitchen staff Helped customers with questions or any concerns

Enhanced team efficiency with well-stocked stations and efficient side work. Education High School Diploma 06/2019

Frisco High School Frisco, TX

Certifications State Farm Auto

State Farm Estimatics

State Farm Policy

USAA

Xactimate

Licenses Texas

Florida

Languages Khmer:

Native/ Bilingual

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