Payment Specialist Administrative Manager

Robin P Pugh

New Albany, OH

*******@*****.*** 614-***-****

Work Experience

Administrative Manager

Universal Builders of America—Westerville, OH—July 2020 to October 2022

Booked & paid for hotels for sales team and quality control workers

Coordinated, expensed and reconciled monthly all lodging needs for sales and quality control teams

Communicated with insurance companies to verify what funds were dispersed and at completion sent final invoice

Expensed job materials, reconciled receipts with correct open job files

Production Assistant

Feazel Roofing—New Albany, OH—July 2019 to March 2020

Processed contracts for roof, siding, and gutter installs to include work orders, order materials and prepared install packets.

Made welcome calls to homeowners, gave timeline on install and asked for deposit as needed.

Applied for permits from various municipalities.

Called homeowner with final details related to install and confirmed date.

Remote Biller and Patient Accounts Manager

Hines Chiropractic and Rehabilitation Clinic – Rogers, AR – April 2017 to July 2019

Billed insurance companies and resolved disputes

Posted payments to patient accounts and generated invoices as necessary

Worked with Attorneys and Claims Adjusters for Motor Vehicle Accidents

Transitioned patient accounts into new operating system ensuring credits and balances were moved

Office Manager

Hines Chiropractic and Rehabilitation Clinic – Rogers, AR – 2010 to 2016

Responsible for all office duties including answering phone calls, booking appointments and taking payments

Posted client payment and insurance payment to appropriate accounts, sent out invoices as necessary

Worked with Attorneys and Claims Adjusters to resolve settlement claims for injured patients

Managed all financial aspect of the office to include paying monthly bills, making deposits and reconciled daily payment activities

Transitioned office to new operating system to meet government requirements

Worked with a HIPAA/Compliant company to bring office policies up to date

Offsite Invoice Payment Specialist

Cass Information Systems Incorporated – Columbus, OH – 2001 to 2010

Keyed in required customer data by accurately interpreting a variety of source documents and coded information

Understood the fundamentals of the billing/payment process.

Understood Cass generic procedures and customer specific requirements

Planned workday by understanding and following all priorities.

Performed duties in accordance with proper time/quality standard routine.

Used organizational skills to insure no lost or missing bills.

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