Jennifer Jarnagin

Lewisville, NC *****

advunk@r.postjobfree.com

+1-336-***-****

Authorized to work in the US for any employer

Work Experience

Vendor Enrollment Specialist

Plate IQ - Remote

April 2022 to Present

• Enrolling 20-30 warm leads per day in Virtual Card program

• Averaging 75 or more inbound/outbound phone calls and e mails per day

• Assisting with onboard and training of new hires during their first week to ensure success

• Assisting in improving efficiency of accounts payable program

• Working with cross functioning teams such as Sales and Payment Ops to ensure success Customer Support Specialist

ABC Legal Services - Remote

August 2020 to February 2022

• Consistently exceeded team KPI’s by 20% within 30 days of hire

• Helped onboard and train new hires during their first month of employment to ensure success

• Helped implement new processes with leadership to improve processes in workflows

• Received 98% average of positive support given feedback from process servers

• Helped build cross department relationships to improve efficiency in high stake international cases

• Assisted/lead live chats every day

• Handled over 200 inbound & outbound e mails and phone calls per day

• Assisted regional team management daily

Bartender and Bar Manager

The Katharine Brasserie & Bar, Kimpton Hotels - Winston-Salem, NC March 2016 to March 2020

• Member/trainer of 2 week opening & training team

• Conducted training sessions

• Managed a team of 25+ coordinating schedules

• Quarterly sales goals and deadlines consistently met

• Maintained effective communication between supervisors and team members

• Maintained a positive, efficient, and inclusive environment

• Worked closely with Kimpton Cardinal Hotel guests and team members to produce and ensure impeccable hospitality

• Cash drawer maintenance and balance allocation complying with Kimpton standards Manager, Trainer

Mission Pizza Napoletana - Winston-Salem, NC

January 2016 to March 2020

· Coordinated daily service responsibilities

· Ensured front-end operations run efficiently and productively

· Skilled trainer of front-end operations

· Cash drawer maintenance and balance allocation

Legal Assistant/Office Manager

Clint Dorman Attorney at Law

March 2008 to March 2014

• Prepared & organized all attorney’s daily cases and schedules

• Provided general front office services and communication between clients/witnesses & attorney’s

• Performed legal & personal research for cases

• Consistently and efficiently met deadlines for all attorney’s ㅡ

Education

License in Cosmetology

Aveda Institute Charlotte - Charlotte, NC

2011 to 2012

General Studies in Psychology

Forsyth Technical Community College - Winston-Salem, NC August 2005 to May 2006

General Education in Psychology

East Carolina University - Greenville, NC

August 2004 to May 2005

GED

RJ Reynolds High School - Winston-Salem, NC

2000 to 2004

Skills

• Administrative Experience

• Management

• Data Entry

• Microsoft Outlook

• Team Management

• Employee Orientation

• Quality Assurance

• Microsoft Office

• Personal Assistant Experience

• Google Suite

• HubSpot (2 years)

• Google Analytics

• Salesforce

• B2B Sales

• CRM Software

• Django

• SaaS

• Periscope

• Customer support

• Adobe XD

• Negotiation

• Accounting

• Account management

• Recruiting

Certifications and Licenses

Cosmetology License

Additional Information

• References available upon request

Contact this candidate