Enrollment Specialist Customer Support
Resume:
Jennifer Jarnagin
Lewisville, NC *****
********.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Vendor Enrollment Specialist
Plate IQ - Remote
April 2022 to Present
• Enrolling 20-30 warm leads per day in Virtual Card program
• Averaging 75 or more inbound/outbound phone calls and e mails per day
• Assisting with onboard and training of new hires during their first week to ensure success
• Assisting in improving efficiency of accounts payable program
• Working with cross functioning teams such as Sales and Payment Ops to ensure success Customer Support Specialist
ABC Legal Services - Remote
August 2020 to February 2022
• Consistently exceeded team KPI’s by 20% within 30 days of hire
• Helped onboard and train new hires during their first month of employment to ensure success
• Helped implement new processes with leadership to improve processes in workflows
• Received 98% average of positive support given feedback from process servers
• Helped build cross department relationships to improve efficiency in high stake international cases
• Assisted/lead live chats every day
• Handled over 200 inbound & outbound e mails and phone calls per day
• Assisted regional team management daily
Bartender and Bar Manager
The Katharine Brasserie & Bar, Kimpton Hotels - Winston-Salem, NC March 2016 to March 2020
• Member/trainer of 2 week opening & training team
• Conducted training sessions
• Managed a team of 25+ coordinating schedules
• Quarterly sales goals and deadlines consistently met
• Maintained effective communication between supervisors and team members
• Maintained a positive, efficient, and inclusive environment
• Worked closely with Kimpton Cardinal Hotel guests and team members to produce and ensure impeccable hospitality
• Cash drawer maintenance and balance allocation complying with Kimpton standards Manager, Trainer
Mission Pizza Napoletana - Winston-Salem, NC
January 2016 to March 2020
· Coordinated daily service responsibilities
· Ensured front-end operations run efficiently and productively
· Skilled trainer of front-end operations
· Cash drawer maintenance and balance allocation
Legal Assistant/Office Manager
Clint Dorman Attorney at Law
March 2008 to March 2014
• Prepared & organized all attorney’s daily cases and schedules
• Provided general front office services and communication between clients/witnesses & attorney’s
• Performed legal & personal research for cases
• Consistently and efficiently met deadlines for all attorney’s ㅡ
Education
License in Cosmetology
Aveda Institute Charlotte - Charlotte, NC
2011 to 2012
General Studies in Psychology
Forsyth Technical Community College - Winston-Salem, NC August 2005 to May 2006
General Education in Psychology
East Carolina University - Greenville, NC
August 2004 to May 2005
GED
RJ Reynolds High School - Winston-Salem, NC
2000 to 2004
Skills
• Administrative Experience
• Management
• Data Entry
• Microsoft Outlook
• Team Management
• Employee Orientation
• Quality Assurance
• Microsoft Office
• Personal Assistant Experience
• Google Suite
• HubSpot (2 years)
• Google Analytics
• Salesforce
• B2B Sales
• CRM Software
• Django
• SaaS
• Periscope
• Customer support
• Adobe XD
• Negotiation
• Accounting
• Account management
• Recruiting
Certifications and Licenses
Cosmetology License
Additional Information
• References available upon request
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