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Customer Service Medical Receptionist

Location:
Boynton Beach, FL
Salary:
16.50
Posted:
March 11, 2023

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Resume:

JAZMYNE DENNIS

Summary

Qualified [Job Title] specializing in personal care and related services under direction, instruction and supervision of registered nurse. Skilled at providing mobility support, administering medications and organizing appointments. Diligent about keeping areas clean and organized to maintain healthful, safe environment. Compassionate [Job Title] focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Compassionate Home Health Aide with current [Type] Department of Health Certification. Bringing [Number] years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.

Detail-oriented [Job Title] skilled in assisting clients with daily living activities, transportation and maintaining overall well-being. Offering [Number] years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Holds superior record of patient dedication and commitment by promoting comfort and quality care.

Dedicated Home Health Aide skilled in providing support to elderly clients by utilizing effective communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick-learning with aptitude for solving problems through critical thinking and handling conflicting priorities with concise time management. Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration.

Committed Healthcare professional bringing [Number] years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution. Energetic Home Health Aide licensed in [State]. Current certifications in First Aid, CPR and BCLS. Knowledge of proper feeding, grooming and wound care procedures. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and

[Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in

[Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of

[Skill] and [Skill].

Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task]. Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification]. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

[Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive Boynton Beach, FL 33424 C: 561-***-**** advuni@r.postjobfree.com 10/2020 to Current

Boynton Beach, FL

10/2019 to Current

Boynton Beach, FL

outcomes.

Skills

Client safety and first aid

Compassionate client care

Behavior redirection

Community activities

Experience

HHA

Maxim

Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

Supervised medication administration, personal hygiene and other activities of daily living. Helped transition patient between bed, wheelchair and automobile to provide safe mobility support. Monitored client's well-being, safety and comfort under direction of physician. Administered necessary medications as directed by care plan. Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.

Improved patient outlook and daily living through compassionate care. Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.

Furnished personal care to clients within private home settings and championed patient independence and well-being.

Fostered independence in disabled individuals while closely monitoring safety at all times. Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.

Maintained patient hygiene by administering bedpans, urinals, baths and shaves. Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.

Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.

Planned optimal meals based on established nutritional plans. Dressed, groomed and fed patients with limited physical abilities to support basic needs. Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.

Conducted games and other activities to engage clients and provide mental stimulation and entertainment. Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.

Documented client progress in charts and logbooks. Maintained clean and well-organized environment to promote client happiness and safety. Monitored and reported clients' progress.

Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

Facilitated best care by developing strong and trusting rapport with patient. Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients. Answered questions and assisted with health system coordination, patient rights and privacy of personal information.

Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.

Managed various daily job tasks, including patient transportation and appointment scheduling. Delivered high level of assistance with cooking, meal preparation and shopping. Helped clients stay happy and healthy by providing mental and emotional support. HHA

Colonial assisted living

Assessed team member performance and quality of care being provided to each person. Coordinated family tours to mitigate anxiety of admission. Oversaw team of [Number] staff providing care for [Number] residents. Managed schedules, payroll and recordkeeping.

Placed new supply orders based on need and budget guidelines. Arranged pre-admission tours to families to lessen anxiety of admission. Created, optimized and implemented policies focused on cost control, care improvements and employee satisfaction.

Ordered all supplies needed for the pharmacy and kept tabs on inventory levels. Supervised team of pharmacy technicians, interns and support staff. Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.

Educated pharmacy assistants on medication assistance, ordering and insurance issues. Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team. Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris. Solicited medical history information from patients to provide best and most effective medical advice. Directed daily operations at facility caring for more than [Number] individuals. Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care. Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

Added more than $[Amount] in revenue between [Year] and [Year]. Worked closely with store manager to maintain day-to-day operations. Improved bed occupancy by [Number]% in [Timeframe]. Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive [Type] changes.

Created and implemented policies and procedures for effective pharmacy management. Trained pharmacy interns and newly hired technicians. Promoted capital components of various [Type] rates by identifying and initiating strategies to improve current residential facilities.

Supervised administrative staff of [Number] [Job title]s, delivering consistent coaching and mentoring to improve job efficiency.

Communicated with patients with compassion while keeping medical information private. Implemented new hire training to further develop skills and initiate discussions on task prioritization. Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

Delivered income records, balance sheets and [Type] documents to board to keep executives informed of all potential financial issues.

Updated procedures necessary for compounding, mixing, packaging and labeling medications. Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.

Drove process, efficiency and quality improvements, resulting in [Number]% increase in patient discharge times.

Diversified facility offerings by adding services such as [Name], [Name] and [Name]. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.

Supervised medication administration, personal hygiene and other activities of daily living. Helped transition patient between bed, wheelchair and automobile to provide safe mobility support. Monitored client's well-being, safety and comfort under direction of physician. Administered necessary medications as directed by care plan. Improved patient outlook and daily living through compassionate care. Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.

Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.

Furnished personal care to clients within private home settings and championed patient independence and well-being.

Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.

08/2019 to Current

Boynton Beach, FL

02/2018 to 10/2020

Fostered independence in disabled individuals while closely monitoring safety at all times. Maintained patient hygiene by administering bedpans, urinals, baths and shaves. Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.

Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.

Planned optimal meals based on established nutritional plans. Dressed, groomed and fed patients with limited physical abilities to support basic needs. Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.

Conducted games and other activities to engage clients and provide mental stimulation and entertainment. Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.

Documented client progress in charts and logbooks. Maintained clean and well-organized environment to promote client happiness and safety. Monitored and reported clients' progress.

Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients. Facilitated best care by developing strong and trusting rapport with patient. Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

Answered questions and assisted with health system coordination, patient rights and privacy of personal information.

Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.

Managed various daily job tasks, including patient transportation and appointment scheduling. Helped clients stay happy and healthy by providing mental and emotional support. Delivered high level of assistance with cooking, meal preparation and shopping. Medical Receptionist

Colonial assisted livingv

Conducted patient intake interviews to collect medical information and insurance details. Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Prepared and sent financial statements to support bookkeeping functions. Updated group medical records and technical library to support smooth office operations. Compiled physical and digital documents, charts and reports to meet business and patient need. Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Answered multi-line phone system and directed callers to requested personnel and departments. Set up appointments for physician visits and procedures using calendar software. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Handled all office supply ordering including ink cartridges, toner and paper Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date

Took messages from patients and promptly relayed to appropriate staff. Straightened up the waiting room so that it remained neat and organized. Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.

Observed strict HIPAA guidelines at all times according to company policy. Delivered high-quality administrative and customer service to sustain patient and work flows. Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Processed patient payments and scanned identification and insurance cards. Greeted callers with enthusiasm, answering all phone calls by second ring. Informed patients of financial responsibilities prior to rendering services. Recruiter

Blue hulk West Palm Beach, FL

Reviewed account and service histories to identify trends and issues. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Shared detailed information regarding [Product or Service] options to help customers make decisions. Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.

Documented conversations with customers to track requests, problems and solutions. Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns. Processed customer account changes, using [Software]. Evaluated customer account information to assess current issues and determine potential solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.

Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions. Fielded customer complaints and queries, fast-tracking them for problem resolution. Assessed customer needs and upsold products and services to maximize [Type] sales. Worked with [Job title] to develop customer service improvement initiatives. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Exceeded company productivity standards [Number]% on consistent basis, handling more than

[Number]% of quota each day.

Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.

Delivered service and support to each customer, paving way for future business opportunities. Translated services for [Number]-person team to serve [Language]-speaking customer needs. Upheld privacy and security requirements established by [Type] regulatory agencies. Escalated customer concerns, store issues and inventory requirements to supervisors. Consulted with customers to determine best methods to resolve service and billing issues. Answered [Number]+ inbound calls per day and directed to designated individuals or departments. Created and implemented process improvements to reduce workloads and bolster callback efficiency. Educated customers on special pricing opportunities and company offerings. Set up and activated customer accounts to maintain QA satisfaction levels. Interviewed customers regarding [Type] issues and reported feedback to management team. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity. Provided recruiting activity reports to management utilizing industry-specific software and guidelines. Sourced, qualified and conducted screening interviews with job candidates. Reviewed referral candidates and contacted qualified individuals to request applications. Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels. Managed and updated recruitment ATS and CMS software. Planned and executed recruitment events to bring in area candidates. Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.

Generated more than $[Amount] in placement revenue through execution of [Number] targeted talent searches.

Created targeted enlistment campaigns based on educational, financial, and [Area of expertise] qualification across recruitment area.

Prepared and submitted listing of qualified applicants to [Job title] for review and coordinated next-phase interviews with management team and potential candidate. Collaborated with recruitment and HR professional to achieve hiring goals. Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.

07/2015 to 10/2019

Boca Raton, FL

Maintained current calendar of job fairs and employment opportunities in each state. Re-created hiring goals and objectives in difficult markets to address staffing issues. Worked with [Job title] to create new leadership development program. Managed full cycle recruiting processes for more than [Number] [Type] vacancies each quarter. Performed professional and technical recruiting in areas of skilled trade, finance and IT. Negotiated candidate salaries and prepared employment contracts. Filled [Number] positions that were vacant for [Timeframe] within [Timeframe]. Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.

Led recruitment team and trained, mentored and developed new advisors. Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.

Optimized recruitment efficiency and retained top talent by implementing new recruiting program. Contacted all job applicants to inform of application status. Tracked personal and financial information of employees with [Software] and [Software]. Liaised with HR management to devise and update policies based on changing industry and social trends. Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.

Shared information about [Type] training and job opportunities with school representatives, public officials and community liaisons.

Displayed and distributed [Client] marketing and advertising materials and participated in educational presentations for general recruitment purposes.

Conducted interviews to ensure solid cultural alignment between client and candidate. Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports. Kept company in compliance with EEO requirements.

Organized applicant drug tests and obtained results. Placed more than [Number] candidates annually, including those seeking highly-targeted leadership positions.

Interviewed and counseled individuals interested in [Company] by analyzing goals and explaining benefits of [Duty], employing consultative sales techniques. Medical MD

Calvin

Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Prepared, reviewed and submitted patient statements to determine factual accuracy. Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Assessed, documented and monitored vital signs for more than [Number] patients per day. Acted as liaison between physician and patient, answering questions and delivering test results. Recorded vital signs and medical history for [Number] patients each [Timeframe]. Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.

Trained patients on how to properly operate medical equipment. Assisted cardiologists in special and complex cardiovascular procedures. Efficiently performed insurance verification and pre-certification and pre-authorization functions. Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.

Monitored patient hemodynamic status during procedures using electrocardiograms. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Performed imaging, transcription and verifying tasks to keep office workflows running smoothly. Discontinued dialysis treatment according to established procedures. Selected equipment for use in ultrasound setup according to specifications of examination. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Followed all principles of asepsis and infection control to meet patient safety guidelines. Printed and filed examination data records according to HIPAA patient standards. Prepared prescription refill requests on behalf of physician to prevent lags. Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.

Escorted patients to examination rooms and documented medical histories. Processed and produced ER, OR and portable x-ray information to assist diagnosis. Communicated with medical transcriptionists regarding patient medical records. Collaborated with local pharmacies to resolve and clarify issues with patient medication. Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations. Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research. Tested and repaired medical testing equipment to maintain safety and accuracy. Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Requested scripts from doctors and verified insurance and coding. Initiated dialysis treatment according to prescribed orders. Coordinated and executed medical waste disposal according to governmental and organizational standards.

Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.

Contacted pharmacies to submit and refill patients' prescriptions. Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.

Prepared, stained, cover slipped and catalogued cytology specimens. Improved patient care and daily task efficiency resulting in smoother operations. Measured patient peak flows to improve workflow efficiency. Assisted back office patient processes to reduce customer wait time by approximately [Number]%. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.

Educated patients about medications, procedures and physician's instructions. Used [Type] software to process patient payments and update accounts. Maintained and calibrated lab instruments and equipment to streamline use. Evaluated and reported current equipment inventory to appropriate sources. Prepared patients for examinations, taking vital signs and updating medical histories. Completed and submitted clinical documentation in accordance with agency guidelines. Verified appointment times with patients, preparing charts, pre-admission and consent forms. Contributed to efficient office operations by triaging patients by severity of medical complaint. Organized charts, documents and supplies to maintain team efficiency. Communicated with patients by phone and via written correspondence. Batch-scanned and indexed patient charts to improve data availability while maintaining security. Positioned patients for optimal comfort prior to procedures. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures. Observed and documented patient status and reported patient complaints to case manager for resolution. Completed clinical procedures and gathered patient data for interpretation by physician. Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Assisted with technical treatments and entered information within patient records and charts. Sterilized medical equipment after each procedure. 02/2012 to 01/2017

Boynton Beach, FL

Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Assisted patients in preparation for examinations, assessing and recording vital signs. Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.

Prepared equipment, positioning patients for invasive procedures such as cardiac catheterization. Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Assisted [Job title] in providing customized healthcare options to infants, children and adolescents. Identified operational improvements to drive efficiency and quality of care. Installed and calibrated biomedical equipment to maintain accuracy levels. Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs. Reviewed treatment sheets for consistency, completeness and accuracy. Recorded patient histories and filed supporting clinical data and diagnosis. Sterilized medical instruments to streamline procedural use. Kept facility stocked with necessary supplies, equipment and instruments. Completed clinical documentation in accordance with agency



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