Medical Assistant Customer Service
Resume:
Tara DeGryse
Winter Haven, Florida
********@**.****.***
Summary
Initiative-taking, focused, and certified medical assistant with a Bachelor’s in Sports Medicine, with continuous education in RN, BSN. Duties inclusive to the current position include (but are not limited to): assisting with direct patient care procedures and related tasks; assisting in obtaining pertinent patient information; organizing vendors, the timeline for load-in, strike, and activities leading up to the full event.
Experience
Florida Cardiology PA
Electrophysiology Coordinator January 2022 to Present
Ensure that patients have a history and physical not greater than 1 year old and a complete medication list is in the medical record.
Performs routine specialized procedures such as specimen collection, venipuncture, assistant during loop implants, and sterile dressing changes under established protocols and direct supervision by the Attending Physician.
Prepares exam rooms for sterile in office procedures under established protocols and direct supervision by the Attending Physician.
Maintains stocks of medicines and medical supplies, as necessary.
Prepares exam rooms for the clinician prior to scheduled patients’ appointments.
Practices safety, environmental and/or infection control methods.
Obtain labs results, attach charts, and give to attending physician for review, if related to conditions directly effecting the monitored cardiac device.
Educates and advises patients on specified medical issues within established parameters.
Educates and advises patients on Monitor Operations and Remote Monitoring guidelines and issues within established parameters.
Schedules and monitors patient appointments as required; may coordinate routine office activities and administrative functions in support of unit activities.
Takes and responds to Cardiac Monitoring calls and forwards to attending physician as appropriate.
Ensures documentation of all calls in EMR and/or Cardiac Device Portals are current and up to date.
Demonstrates good judgment communicating issues/concerns.
Demonstrates good customer service and interpersonal relations with teammates.
Capable of working independently and demonstrating self-motivation.
Assist with the sterile implants/explant of loop recorders.
EKG Technician during Electrophysiology clinic and report results to the doctor in a timely manner.
Stress Test Technician administering Treadmill and Pharmacological Stress Test.
Arrhythmia Technician monitoring for four providers. Outfit patients with a Holter, Event and MCT monitors. Proficient with MOME, DMS and Bardy remote monitoring platforms.
Arrhythmia Technician for implantable cardiac devices. Proficient with the Octagos platform.
Arrhythmia Technician for external cardiac defibrillators. Proficient with the Zoll Life Vest platform.
Performing alert triage according to guidelines provided by the practice/ attending provider and using the EHR systems to understand available patient clinical history and appointment history.
Providing prompt, notification of all actionable/urgent alert items to the clinician/attending provider throughout the normal operating hours of the clinic.
Providing high-quality reports that align with practice specifications.
Possess strong cardiac device knowledge and cardiac rhythm interpretation.
Perform in-office device interrogations or reprogramming under the direct supervision of the manufacturer representative and attending physician.
Training clinical staff in understanding remote monitoring in office locations.
Performing all other duties directed by their manager.
LEGOLAND Florida Resort
Production and Operations Supervisor of Character and Events – June 2020- Jan 2022
Developed and leads a performer program that is currently the largest character performer team in the history of the department.
Developed COVID safety protocols blueprint for LEGOLAND Florida, New York, and California, allowing the company to be the first theme park in FL to return to personalized character meet and greets.
Created new training modules for the character performers. Reducing the turnover and safety issues on the team
Established individual and team performance metrics and then communicated goals and strategies to exceed operational and guest experience standards. Provides feedback and coaching as required using character performance reviews.
Developing new relations with current clients to reduce costs while increasing quality. This results in savings for the 3 USA LEGOLAND parks.
Cultivates relationships with organizers, vendors, resort teams, and the community to optimize brand awareness.
Brick or Treat (Project Manager)-In the 8-year history of the park (including COVID), successfully developed and executed this annual event while increasing attendance yearly.
Red, White, and Boom (Project Manager)-Building on prior years’ attendance, researched and developed a successful park-wide socially distanced fireworks event during COVID while managing demanding timelines.
LEGOLAND Florida Resort
Event Coordinator – June 2016 – 2020
Prepare annual consumer events with event plans, event guides, and communication across the resort
Coordinate approximately 50 + events per year (for 20 – 10,000 guests)
Attend and host meetings as needed to organize and innovate the resort
Coordinated booking of event space and order all supplies, décor, and equipment
Build existing and new relationships for future bookings.
Prepare, maintain, report, and keep accurate records and files relating to sales, catering, and budgets
(Partner) with Public Relations with (Logistics) of grand openings for New attractions and Resort accommodations
Organizes and operates activities on event days with other event associates and team players
Hire, train and develop new associates for the entertainment events team
Pay role services of 15+ employees.
Continuously updating knowledge on the brand, identifying the target audience of each event, coordinating the technical aspects before launching an event.
Coordinate with the technical team on all additional permits or equipment needs for each event.
Physically adapts facility for events in a timely manner and to the client’s specifications
LEGOLAND Florida Resort
Guest Services/VIP Coordinator – April 2013 – 2016
Interacting with guests and understanding their needs; HERO access pass, upgrade tickets, lost and found, or positive feedback from their day.
Address guest’s complaints on a priority base
Coordinated with finance on the lost prevention policy and procedures.
Coordinated with the school groups, special clubs, and youth groups ticket distribution daily.
Skilled in multi-tasking and job prioritizing while dealing with a large queue of guests.
Trilogy
Billing and Coding Representative November 2010 to March 2013
Florida Cardiology, PA
Medical Assistant and Nuclear Stress Tech May 2004 to October 2010
Assists with direct patient care procedures and related tasks; assists in obtaining pertinent patient information; takes and records vital signs; prepares charts; and assists with carrying out Attending Physician orders.
Ensures that patients have a history and physical not greater than 30 days old and a complete medication list is in the medical record.
Performs routine specialized procedures such as specimen collection, venipuncture, catheterization, and sterile dressing changes under established protocols and direct supervision by the Attending Physician.
Maintains stocks of medicines and medical supplies as necessary.
Prepares exam rooms for the clinician prior to scheduled patients’ appointments.
Positions patients as directed by Attending Physician.
Pull labs off printer daily, attach to charts and give to attending physician/medical director for review if in printed format.
Lock and secure cabinets and drawers.
Educates and advises patients on specified medical issues within established parameters.
Ensures patient’s EMR is current, and that system is updated throughout the patient’s visit.
Schedules and monitors patient appointments as required; may coordinate routine office activities and administrative functions in support of unit activities.
Takes and responds to triage calls and forwards to attending physician as appropriate.
Requests and tracks labs, diagnostic testing, and referrals.
Interacts with pharmacies as directed by the attending physician.
Practices safety, environmental, and/or infection control methods.
Demonstrates good judgment in communicating issues/concerns.
Demonstrates good customer service and interpersonal relations with teammates.
Education
Polk State College
Present
Nursing- RN, BSN
Keiser University
Nov '13
Bachelor in Sports Medicine Management
Everest University
Aug 10'
Associate in medical assistant
Training
Autism Awareness- IBCCES
Post-Crisis Hospitality Certification- USF
Diversity, Equity, and Inclusion in the Workplace Certificate- USF
Post-Crisis Leadership Certification- USF
BLS Certification
CPR Certification
ACLS Certification
Skills
Strong time-management
Organized
Multiskilled
Adapts to different styles of communication.
Intentional communicator between all levels of coworker
Event Planning
Customer Service Skills
Microsoft Office
PowerPoint
Excel/Budgets
CPR Certified
References available upon request.
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