Customer Service Administrative Assistant
Resume:
KRISTI BRADFORD
*** ***** **** *****, **** G-***, Salisbury, MD 21804 410-***-**** ***************@*****.***
PROFESSIONAL PROFILE
Customer service oriented and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality.
High Academic Honors Recognition.
Effective problem solver, able to assess needs and identify solutions.
Adept at managing time, coordinating details, and balancing competing demands.
Strong written, verbal, and interpersonal skills for effective communication and documentation.
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.
Microsoft Word and Excel; Typing Speed: 35 WPM.
KEY QUALIFICATIONS
Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)
Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
EDUCATION / CERTIFICATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2020
American Red Cross CPR and First Aid Certified
WORK EXPERIENCE
Stay at Home Parent / Full Time Student – Salisbury, MD 10/2010 – Present
Homemaker / Student
§Provide encouragement, support, and access to activities that enable the development of skills.
§Develop, manage, and maintain a budget effectively.
§Coordinate and facilitate medical care, meals, and educational and social activities.
§Remain self-directed and manage time appropriately; take actions necessary to accomplish academic goals.
Salisbury University Bookstore – Salisbury, MD 01/2007 – 10/2010
Customer Service Manager
§Oversaw and managed 7 employees.
§Created schedules and ensured polices and procedures were adhered to.
§Handled new hire paperwork, assisted with events on campus, and answered inbound phone calls.
§Ran reports and filed away records and paperwork.
§Organized and ran meetings, set goals, and conducted performance evaluations.
§Provided top notch customer service and resolved customer service issues.
§Fulfilled online orders and processed returns for students.
§Accessed accounts, made updates, and brought accounts current.
§Accepted payments, completed transactions, and maintained accurate count of merchandise.
VOLUNTEER EXPERIENCE
Emmanuel Wesleyan Church – Fruitland, MD 05/2017 – Present
Head Sunday School Teacher
§Teach grades K – 5 in Vacation Bible School, organize holiday plays, and count all students that attend.
§Distribute snacks, prepare activities and lesson plans, and assist with events and fundraisers.
§Provide food to low income children and offer community outreach.
Hope's Helping Hands – Seaford, DE 02/2020 – 03/2020
Administrative Assistant
§Copied files and greeted patients as a direct point of contact.
§Answered inbound phone calls.
§Scheduled appointments for patients and managed and updated medical records and charts.
Peninsula Regional Medical Center – Salisbury, MD 03/1989 – 04/1993
Head Candy Striper
§Talked with patients and offered companionship.
§Oversaw magazine and candy cart delivery for patients.
§Waited tables in the Junior Board Shop.
§Transported merchandise to patients for purchase.
§Accepted payments and completed transactions.
§Answer inbound phone calls and fulfilled requests for patients.
Maryland Food Bank – Salisbury, MD 01/1989 – 01/1992
Volunteer Cashier
§Processed payments and handled paperwork.
§Answered inbound phone calls and exhibited a high level of customer service.
§Travelled to pantry visits and conducted pantry inspections.
§Filled food pantry bags for families in need.
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