Rosalyn Sabbs

Customer Service

Little Rock, AR *2206

advulk@r.postjobfree.com

+1-501-***-****

Work Experience

Member Service Representative

Union Pacific Federal Credit Union - North Little Rock, AR May 2020 to December 2023

The MSR Rep is responsible for delivering the highest level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions

Member Service Representative

Hope Credit Union - Little Rock, AR

November 2018 to February 2020

The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled. Primary and Essential Functions • Establish and maintain member accounts • Prepare and process teller transactions efficiently and effectively • Adhere to established cash handling and balancing procedures • Prepare corporate deposits daily • Perform a variety of administrative duties including but not limited to answering telephones, typing and filing • Provide excellent customer service • Adhere to all branch procedures Teller

Bank of the Ozarks - North Little Rock, AR

January 2017 to November 2017

Recognize the banking needs of customers and fulfill those needs by answering inquiries; informing customers

of new services and product promotions; and striving to become our customers' total financial services provider.

Complies with Bank policies and procedures; operations policies and procedures; and Federal regulations and security policies and procedures by participating in all dual control functions; auditing other teller drawers;

following opening and closing procedures, etc.

Provides account services to customers by opening and closing checking accounts, savings accounts, receiving deposits, cashing checks, other special services, i.e., IRAs, issue instant debit cards, opening and closing safe deposit boxes, providing special statements, copies, etc. Reconciles cash drawer by accurately balancing cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to head teller or designee; maintaining supply of cash and currency.

Provides exceptional customer service to internal and external customers. Data Control Specialist II

Fidelity Information Systems - Little Rock, AR

September 2013 to May 2015

Responsibilities

Identify errors in calculations and balances and make corrections. Receive and prepare physical documents for delivery to the sorting department. Perform reject-repairs using a CRT and physical documents. Physically

repairs rejects. Performs Data Entry on an input device application. Compare work products with word standards or accuracy. Other related duties assigned as needed. Skills Used

Ten - Key, CRT, Computer, telephone

Bank Teller

Regions Bank - Little Rock, AR

April 2010 to August 2013

I am responsible for demonstrating excellent customer service. I handle routine financial transactions

(deposits, withdrawals, cash advances, loan payments, and merchant transactions.) I cross sell products when appropriate by making the necessary referrals to those who specialize in the Banks outstanding product line. I

work well in a team environment answering the phone and customers questions. I verify cash drawer, balance and prepare daily work using forms in accordance with standard procedures. Sales and Service Associate

US Postal Service - Little Rock, AR

October 1984 to October 2009

Little Rock, AR

For the last 25 years I have utilized my professional and organizational skills working with the public. My job consisted of greeting customers and taking care of their needs. Tracking and confirming delivery of their

packages. My job involved processing Post Office Box payments and keeping accurate and up to date records.

Running reports on a daily basis for the entire office. Balancing and making bank deposits at the end of the day. Processing claims on lost or destroyed packages. Working eight hours per day on an IBM Pos computer.

Answering inquires regarding general information on Postal rates and products. Promoting and selling Postal

products in accordance with Post Office policies. Assist customers with efficient service from the moment they

enter the office. Providing superior service to all customers through telephone contact insuring the company

meets and exceeds the demands of the customer. Prepare the proper documents to be placed in company

records in relation to inquiry and resolution of calls. Promotes excellent public relations with all customers and assists with the conservation of the business. I am able to demonstrate a high level of service delivery. I left the company on an early voluntary retirement. Education

Diploma in General Studies

Pulaski Technical College - North Little Rock, AR

2011 to 2015

Skills

• Excel (Less than 1 year)

• POINT OF SALE (10+ years)

• Pos (10+ years)

• Powerpoint (Less than 1 year)

• Word (Less than 1 year)

• Bank Teller (4 years)

• Cash Handling (10+ years)

• Credit Union

• Customer Service (10+ years)

• Cashier Customer Service (10+ years)

• Customer Support (10+ years)

• Customer Care (10+ years)

• CSR

• 10 Key Data Entry (10+ years)

• Banking (10+ years)

• Financial Services (10+ years)

• Microsoft Excel (10+ years)

• Data entry (10+ years)

• Typing (10+ years)

• Debits & credits (10+ years)

• Fraud (10+ years)

• Loan processing (5 years)

• Loan origination (5 years)

• Cash management (10+ years)

• Lending (10+ years)

• Bank Secrecy Act (10+ years)

• Auditing

Additional Information

SKILLS

Have experience with Word, Excel and IBM Pos Computer, 10 Key, Powerpoint

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