Loan Processor Customer Service

Zandra M Mojica

***** ********* **** # ***

San Antonio, Texas 78232

Tel. #: 210-***-****

Email: *******@*****.***

As an experienced Transaction Coordinator, Junior Loan Processor, Senior Compliance Officer, and Mortgage Loan Officer Assistant.

I am seeking more than employment with a company; I am seeking an opportunity at a competitive edge position where I may not only grow within but build a long-lasting career. I am competitive, goal driven, overachiever, and an exceptional producer/ leader in the mortgage loan processing industry.

I have been known to be the “trainer” and “problem solver” amongst my peers. I am ready, available and willing to bring on board all my experience and as a new asset to your company and help you reach new levels of financial growth. Attached here below is a quick compilation of my professional experience but I would prefer the opportunity to meet with you and discuss my experience and answer any questions you may have. Employment History

Guild Mortgage Company- Sonterra Location and Helens Money Team Feb. 2020 – October 2022

Guild Mortgage Company Downtown Office-Madge Rashell May 2019- January 2020

Transaction Coordinator and Loan Processor Assistant. I Direct Submit loans to Underwriting (allowed ones) and prepared loans for Senior Processor for submission. Requested all order outs trv’s, voe, hoi, payoff, FHA case number and caivrs, VA appraisals. Prepared Income Worksheets and worked on conditions. Very familiar with blitzdocs and mykey. Translated documents needed for a loan from Spanish to English. I would be an interpreter if needed for a non-English speaker borrower. I also processed Brokered loans and Reverse Mortgage Loans.

Guild Mortgage Company-Helen's Money Team

June 2016-September 2018

Transaction Coordinator, Junior Loan Processor and Loan Processor Assistant Borrowers’ paperwork was handed to me, and I would prepare the loan to be reviewed by the Underwriter. I prepared income worksheets, and do all the order outs, trv's, voe's, hoi, survey and appraisal. On VA I requested COE’s and for FHA loans I would request case numbers and caivrs. I processed also Reverse Mortgage Loans. Clarity Mortgage LLC

March 2015-April 2016

Compliance Officer, Loan Processor Assistant.

Accounting, Reconciliation of Accounts, End-of-Month Reports, Customer Service, Accounts Payable/Accounts Receivable, Marketing, Office Inventory Control, Resolution Specialists, Bookkeeping, Filing, Translation of Legal Financial Documents, Mortgage Loan Processing, Customer Service, Answering Telephones, Scheduling of Social, & Private Events, Coordination of Social Activities

AmeriPro Funding- Helens Money Team

Sept. 2011- 2015

Compliance Officer, Loan Processor Assistant.

Accounting, Reconciliation of Accounts, End-of-Month Reports, Customer Service, Accounts Payable/Accounts Receivable, Marketing, Office Inventory Control, Resolution Specialists, Bookkeeping, Filing, Translation of Legal Financial Documents, Mortgage Loan Processing, Customer Service, Answering Telephones, Scheduling of Social, & Private Events, Coordination of Social Activities

High Point Mortgage

Sept. 2007-2011

Compliance Officer, Loan Processor Assistant.

Accounting, Reconciliation of Accounts, End-of-Month Reports, Customer Service, Accounts Payable/Accounts Receivable, Marketing, Office Inventory Control, Resolution Specialists, Bookkeeping, Filing, Translation of Legal Financial Documents, Mortgage Loan Processing, Customer Service, Answering Telephones, Scheduling of Social, & Private Events, Coordination of Social Activities

Work References:

Madge Rashell- Guild Branch Manager and Loan Officer Ph#210-***-**** Helen Bernatek-Guild Branch Manager and Loan Officer Ph#210-***-**** Dawnya Gibbs- Guild Loan Officer Ph# 210-***-****

Liz Salazar- Clarity Mortgage Loan Officer Ph#210-***-**** Geoff Snyder- Clarity Mortgage Owner and Loan Officer Ph#210-***-**** Educational History

Churchill High School

Basics Class of 1984

San Antonio College

1984-1986

Journalism, Translation Courses

Skills/ Strengths:

-Bilingual (English/ Spanish)

-Translator

-Texas Notary

-Simultaneous Interpreter/ English Spanish

-Exceptional People Skills

-Professional Office Business Etiquette

-Super written skills for relating emails, texts and or letters

-Punctual

-Dedicated, Loyal, Responsible, Goal Driven

-Computer Literate: Excel, Point, Word, Etc. (Both IOS and Windows

-Operating Systems)

-Legal Document Translator

-Mediator Customer Service and Staff

-Financial Data Analyzer

-Facilitator and Producer of templates for Financial Forms, Letters and other necessary documents for Mortgage Loan Processing

-Excellent Customer Retention & Development Skills Office Equipment:

Fax

Computer/ Three screens/Laptop

Multi-line Telephone

Scanner

Printer

Typewriter

Smart Phone

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