Administrative Assistant Call Center

Susan R. Wallace

*** ******* *** ****

Leesburg, Alabama 35983

256-***-**** (Mobile)

advul0@r.postjobfree.com

Qualifications:

Over seven years purchasing/procurement experience.

Over sixteen years’ administrative support experience.

Over four year’s mid-level supervisory experience (1.6 yrs. in Call Center).

Outstanding reputation for Customer Satisfaction.

Nearly two years’ experience supporting computer operations on a national customer base (Call Center).

Motivated, dedicated, cooperative self-starter with a reputation for “getting the job done”.

Able to successfully work independently or in a leadership capacity.

Employment:

KTH/ a Division of Honda Leesburg, AL Nov 22 - Present

Welder

DTPM Fort Payne, AL Oct 21 - May 22

Buyer/Purchasing

Entered Purchase Orders for multiple locations

Verified and Entered new Vendors into the System (QuickBooks)

Organized and removed duplicate vendor accounts in PODIO program

Entered and Purchase Orders into new system Fishbowl

Entered Min/Max for inventory into Fishbowl

Creative Financial Staffing Columbus, OH Dec 2015 – Apr 2016 (temp agency)

Goodwill Columbus Columbus, OH Apr 2016 – Sept 2021

Goodwill Columbus, Columbus, Ohio (Temp) Dec 2015 – Apr 2016

Buyer/Purchasing Dec 2015 – Sept 2021

Accounts Payables Specialists (Added Role) August 2018 – Sept 2021

Entered Purchase Orders for multiple locations

Ordered Business Cards for Corporate office employees

Handled Employee Purchase Program Orders

Reconciled/Handled all Issues with Purchase Cards for business

Set up New Purchase Credit Cards – Huntington Bank (July 2020 changed to Key Bank)

Part of a team to implement a new invoicing program with bank

Handled all incoming invoices sent to invoicing program

Verified all invoices are routed properly

Batched invoices to pull over to Great Plains accounting system

Built payment batch to send back over to bank for vendor payment

Investigated vendor inquiries

Justice New Albany, OH Dec 2014 – Oct 2015

Procurement & Business Services Dept.

Procurement Coordinator

Adecco Columbus, OH

Tween Brands New Albany, OH May 2014 – Oct 2014

Temporary/Procurement Coordinator

Entered Purchase Orders for supplies/equipment needed for the stores/DC and the Corporate offices

Ordered Gift Cards from outside Vendors for the Corporate Tweens Awards program(s)

Cleaned (Visually) up Items in the Item Master as well as the Non-Inventory Item Master

Cleaned (Visually) up Items in Oracle as well as Oasis, Verbiage/Pictures

Created New Items in Oracle/Oasis

Created New Stores in Oasis.

Performed Category Revisions in Oracle

Approved Invoices as well as coding (Accounting)

Reported items for Destroy (Inventory).

Prepared Reports such as, Blanket PO, Reorder, & Open Order.

Maintained Reports such as, Pin Number, Replacement Tracking, Non-Inventoried Supplies, Inventoried Supplies

“IM”, & P-Card.

Updated Oasis Order Website for Stores.

Proofed and Approved Business Card orders

Worked Consistently on the Schwarz project (moved inventory from one DC to new location)

The Marzetti Company Columbus, OH Sept 2010 – Dec 2013

Purchasing Clerk

Entered Purchase Orders for ingredients needed for Plant Production

Created and sent Pick up sheets to distribution dept.

Compiled and Confirmed confirmations for orders (PO)

Negotiated delivery dates with vendors and carriers

Created Special Projected reports

Entered Purchase Orders for packing company

Filed

Faxed

Distributed COAs (Certificate of Analysis)

Gathered new vendor information

Reconciled Invoices for payment

Matched POs with incoming invoices – created POs – sent to AP for payment

Chemical Abstracts Service Columbus, OH Mar 2007 – July 2010

Editorial Systems IT Administrative Assistant - June 2008 – July 2010

Online Services IT Administrative Assistant - May 2007- June 2008

Chemical Abstracts Service (Temp) Today’s Staffing – March – 2007 – May 2007

Phone/Fax/File/Copy/Distribute mail

Set up Meetings for managers as well as staff

Prepared travel requests (Foreign & Domestic)

Updated Org Charts, Phone Lists, Floor Maps

Prepared Timecards for Staff & Contractors

Prepared Part Time & Over Time Slips

Prepared and Distributed Colleague Recognition

Ordered and Tracked all Dept. Supplies

Prepared needed Maintenance Orders

Contract renewals – work directly with Vendor Mgmt.

Prepared Monthly Attendance Verification

Set up new employees, contractors, & temporaries/transfers employees

Prepared Mvhours – payroll adjustments

Created new customers in SAP & UNIX

Linked contacts with company information etc. Through hierarchy

Logged incoming orders through SAP & UNIX

Closed orders through UNIX & CIC

Moved files (Notes) into SAP (CIC) search orders

Pulled patents (copies) from GetIPDL & EPO (European Patent Office) website

Education:

American Intercontinental University Online 2015 – 2017

Major: Business Administration specializing in Management

No Degree

GPA 3.96

Computer Skills:

Applications: Skilled in the use of several applications to include Microsoft Office, Excel, Word, PowerPoint,

Microsoft Internet Explorer, Lotus Notes, Lotus Smart Suite, Outlook, Netscape Navigator, Fax Applications, Anti-

Virus Applications, DOS Applications, and some UNIX based Applications. Also familiar with OrgPlus for

Windows, Meridian Max, Visio, Access, & SAP.

Have worked with Prism software.

Operating Systems: Microsoft DOS, Windows, Vista.

Basic Software/Hardware Troubleshooting.

12840 KSPH

60+WPM

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