Administrative Assistant Call Center
Resume:
Susan R. Wallace
Leesburg, Alabama 35983
256-***-**** (Mobile)
*************@*******.***
Qualifications:
Over seven years purchasing/procurement experience.
Over sixteen years’ administrative support experience.
Over four year’s mid-level supervisory experience (1.6 yrs. in Call Center).
Outstanding reputation for Customer Satisfaction.
Nearly two years’ experience supporting computer operations on a national customer base (Call Center).
Motivated, dedicated, cooperative self-starter with a reputation for “getting the job done”.
Able to successfully work independently or in a leadership capacity.
Employment:
KTH/ a Division of Honda Leesburg, AL Nov 22 - Present
Welder
DTPM Fort Payne, AL Oct 21 - May 22
Buyer/Purchasing
Entered Purchase Orders for multiple locations
Verified and Entered new Vendors into the System (QuickBooks)
Organized and removed duplicate vendor accounts in PODIO program
Entered and Purchase Orders into new system Fishbowl
Entered Min/Max for inventory into Fishbowl
Creative Financial Staffing Columbus, OH Dec 2015 – Apr 2016 (temp agency)
Goodwill Columbus Columbus, OH Apr 2016 – Sept 2021
Goodwill Columbus, Columbus, Ohio (Temp) Dec 2015 – Apr 2016
Buyer/Purchasing Dec 2015 – Sept 2021
Accounts Payables Specialists (Added Role) August 2018 – Sept 2021
Entered Purchase Orders for multiple locations
Ordered Business Cards for Corporate office employees
Handled Employee Purchase Program Orders
Reconciled/Handled all Issues with Purchase Cards for business
Set up New Purchase Credit Cards – Huntington Bank (July 2020 changed to Key Bank)
Part of a team to implement a new invoicing program with bank
Handled all incoming invoices sent to invoicing program
Verified all invoices are routed properly
Batched invoices to pull over to Great Plains accounting system
Built payment batch to send back over to bank for vendor payment
Investigated vendor inquiries
Justice New Albany, OH Dec 2014 – Oct 2015
Procurement & Business Services Dept.
Procurement Coordinator
Adecco Columbus, OH
Tween Brands New Albany, OH May 2014 – Oct 2014
Temporary/Procurement Coordinator
Entered Purchase Orders for supplies/equipment needed for the stores/DC and the Corporate offices
Ordered Gift Cards from outside Vendors for the Corporate Tweens Awards program(s)
Cleaned (Visually) up Items in the Item Master as well as the Non-Inventory Item Master
Cleaned (Visually) up Items in Oracle as well as Oasis, Verbiage/Pictures
Created New Items in Oracle/Oasis
Created New Stores in Oasis.
Performed Category Revisions in Oracle
Approved Invoices as well as coding (Accounting)
Reported items for Destroy (Inventory).
Prepared Reports such as, Blanket PO, Reorder, & Open Order.
Maintained Reports such as, Pin Number, Replacement Tracking, Non-Inventoried Supplies, Inventoried Supplies
“IM”, & P-Card.
Updated Oasis Order Website for Stores.
Proofed and Approved Business Card orders
Worked Consistently on the Schwarz project (moved inventory from one DC to new location)
The Marzetti Company Columbus, OH Sept 2010 – Dec 2013
Purchasing Clerk
Entered Purchase Orders for ingredients needed for Plant Production
Created and sent Pick up sheets to distribution dept.
Compiled and Confirmed confirmations for orders (PO)
Negotiated delivery dates with vendors and carriers
Created Special Projected reports
Entered Purchase Orders for packing company
Filed
Faxed
Distributed COAs (Certificate of Analysis)
Gathered new vendor information
Reconciled Invoices for payment
Matched POs with incoming invoices – created POs – sent to AP for payment
Chemical Abstracts Service Columbus, OH Mar 2007 – July 2010
Editorial Systems IT Administrative Assistant - June 2008 – July 2010
Online Services IT Administrative Assistant - May 2007- June 2008
Chemical Abstracts Service (Temp) Today’s Staffing – March – 2007 – May 2007
Phone/Fax/File/Copy/Distribute mail
Set up Meetings for managers as well as staff
Prepared travel requests (Foreign & Domestic)
Updated Org Charts, Phone Lists, Floor Maps
Prepared Timecards for Staff & Contractors
Prepared Part Time & Over Time Slips
Prepared and Distributed Colleague Recognition
Ordered and Tracked all Dept. Supplies
Prepared needed Maintenance Orders
Contract renewals – work directly with Vendor Mgmt.
Prepared Monthly Attendance Verification
Set up new employees, contractors, & temporaries/transfers employees
Prepared Mvhours – payroll adjustments
Created new customers in SAP & UNIX
Linked contacts with company information etc. Through hierarchy
Logged incoming orders through SAP & UNIX
Closed orders through UNIX & CIC
Moved files (Notes) into SAP (CIC) search orders
Pulled patents (copies) from GetIPDL & EPO (European Patent Office) website
Education:
American Intercontinental University Online 2015 – 2017
Major: Business Administration specializing in Management
No Degree
GPA 3.96
Computer Skills:
Applications: Skilled in the use of several applications to include Microsoft Office, Excel, Word, PowerPoint,
Microsoft Internet Explorer, Lotus Notes, Lotus Smart Suite, Outlook, Netscape Navigator, Fax Applications, Anti-
Virus Applications, DOS Applications, and some UNIX based Applications. Also familiar with OrgPlus for
Windows, Meridian Max, Visio, Access, & SAP.
Have worked with Prism software.
Operating Systems: Microsoft DOS, Windows, Vista.
Basic Software/Hardware Troubleshooting.
12840 KSPH
60+WPM
Contact this candidate