Service Representative Data Entry

MH

MATTHEW HOLMES

********@*****.*** 580-***-**** Blair, OK 73526

New Process Development

Production Reports Maintenance

Production Problem Resolution

Staff Collaboration

Microsoft Excel, Word and Access

Production Order Review

Time Management

Production Schedule Review

Inventory Control Programs

Verbal and Written Communication

Staffing Requirement Determination

Decision Making

Raw Materials Examination

Critical Thinking

Employee Performance Reviews

OSHA Regulations

Forklift Operation

Team Management

American Gypsum Duke, OK

Production Foreman

09/2021 - 03/2023

Supervised production schedules, production quality and on-time delivery. Improved efficiency by minimizing downtime.

Inspected production, quality control and maintenance reports to detect and address production problems.

Met or exceeded target for on-time customer shipments. Reviewed quality control reports monitoring various aspects. Mitigated production issue risks by identifying potential problems and taking effective action.

Coordinated preventive maintenance on existing and new production equipment and performed routine calibration.

Learned how to respond to emergency situations to prevent personal injuries and property damage.

Liaised between senior plant management and line-level supervision to maintain open communications.

Troubleshot and resolved problems with equipment and programmable logic controller systems.

American Gypsum Duke, OK

Safety/HR Manager

09/2019 - 09/2021

Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.

Recruited applicants for vacancies to fill open positions with qualified staff. Communicated with supervisors to plan and review employee evaluations. Administered employee benefits and led open enrollment process, informing and coaching employees.

Facilitated and processed payroll using UKG UltiPro. Coordinated workers' compensation insurance and managed claims. Proactively identified and solved complex HR problems that impacted operations management and business direction.

Handled sensitive employee and company information with highest level of confidentiality and discretion.

Investigated workplace issues with professionalism and sensitivity and Skills

Experience

detailed incidents in reports to senior executives. Encouraged open communications, promoting positive and pro-employee work environment.

Held exit interviews and documented information discussed with employees.

Provided HR consultation services to leadership and department heads. Developed, scheduled and held monthly safety meetings with employees. American Gypsum Duke, OK

Production Assistant

06/2016 - 09/2019

Ordering all raw materials.

Production reporting.

Negotiate with vendors for budget pricing.

Assuring that all vendors abide by AG insurance requirements. Kept track of plants gas usage.

Kept track of all products and paper that was delivered to the plant. Monthly inventory reports for raw materials.

Maintained MSDS/SDS files.

American Gypsum Duke, OK

Production Operator

04/2014 - 06/2016

Recognized defective material and reported issues to management. Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.

Moved items between machines, conveyors and transport equipment to meet production needs.

Examined final products for conformance with quality and design standards.

Troubleshot issues with machines and made repairs. Set up and tended equipment with machine operators to complete runs. Improved efficiency and productivity by eliminating waste and production constraints.

Attended regular training sessions to increase machine operating skills. Lincare Altus, OK

Senior Service Representative

07/2011 - 04/2014

Data entry.

Invoice entry.

Prepare supply orders.

Vendor relations.

HIPA certified.

Equipment maintenance.

Scheduled vehicle maintenance.

Telephone/ verbal skills.

On call rotation.

SMITH certified.

Trader Tom's Tavern Altus, OK

Bar Manger

04/2008 - 06/2011

Manage the day to day business.

Interview applicants.

Training.

Performance reviews.

Monthly staff meetings.

Scheduling.

Event scheduling (Entertainment and private parties). Ordering merchandise.

Inventory control.

Community relations.

Manage vendors.

Tending bar.

Applebees, Black Bear Diner Altus, OK

Kitchen/Bar Manager

03/2004 - 04/2008

Maintained detailed inventory of bar supplies and stocked work areas. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Interviewed, hired and trained staff to improve customer retention and bolster sales.

Resolved escalated customer complaints to maximize satisfaction and loyalty.

Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives. Monitored cash intake to reduce discrepancies.

Monitored patron alcohol consumption to encourage safety. Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment. SSP Circle K/ Stripes Altus, OK

Certified Store Manager

05/1999 - 03/2004

Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Monitored employee performance and identified performance gaps for corrective action.

Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Joplin High School Joplin, MO

GED

05/1992

Education and Training

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