Signing Agent Customer Service
Resume:
Terri M. Taylor
Springfield, MO 65810
Phone: 417-***-****
Email: ************@*****.***
PROFESSIONAL PROFILE
I am an experienced and versatile professional with various skills, enabling me to support several professional positions. Timely focus on meeting internal and external customer expectations in addition to proactive communication and diligence ensures I am a valuable member of a professional organization.
CORE QUALIFICATIONS, EXPERIENCE AND SKILLS
Strong work ethic and act with a sense of urgency and purpose, balanced with strategic and day-to-day operational intent.
Skills and experience in successfully operating a sole ownership business. Self-motivation and discipline needed for daily operations and extraordinary interpersonal communication skills.
Successfully multitask several projects at once and deliver outstanding detail-oriented results.
Creative designing education and skills, and attention to details.
Deliver outstanding customer service to potential, existing, and previous clients, and businesses.
Working knowledge Microsoft Operating systems, Office Suite, QuickBooks accounting software, cash drawer balancing, and cash/credit card handling experience
Keyboarding and 10-key skills
Problem Solving: Able to analyze complex situations using knowledge and acquired education and skills to solve the problem. Detail oriented to recognize a need, ask discovery questions, gather information, and successfully have a resolution. Service clients with honesty, integrity, and caring personality.
Administrative: Accurately kept records of all clients and business contacts in a data base software program. Education and experience with cash drawer balancing and cash handling
Management: Oversaw all aspects of the daily business operation and financial management.
EMPLOYMENT HISTORY
Self-Employed as a Certified Mobile Notary Signing Agent
Role focuses on accepting the notary assignment, confirming appointment, printing all documents, traveling to client’s home, using interpersonal and customer service experience and skills to interact with clients, perform the notary duties according to specifications of the lending company, sending completed documents to lending company to close the loan
Pen-Mac Temp Part-Time Position Greeter/Customer Experience Specialist Nov-2021-May-2022
Worked various part-time temporary positions performing Customer Service duties. Greeted and helped direct people of all ages for COVID-19 vaccinations. Answered phones, filing, and general office duties.
Guaranty Bank May 2020-February 2021
Helped customers with daily banking needs and promoted banking services and products. Performed problem solving skills in person, over the phone, and email. Education and skills for opening various types of accounts. Successfully met monthly goals of customer care calling by thanking customers and asking discovery questions to help customers fill their financial needs.
First Missouri Bank, Universal Banker, November 2019 -May 2020
Helped customers with banking needs. Accurately operate a teller drawer and promptly answer the business phone. Perform problem solving and issues with ATM, Online Banking, and Credit/Debit transactions Treat customers with respect and kindness. Operated the Vault window. Worked as a team member to achieve growth in the banking industry.
Homemaker/Caregiver, September 2018 - November 2019
Previously cared for an elderly family member and took care of my Grandson.
Webb City Development Center, CDL Bus Driver, April 2018-August 2018, Webb City, MO
Role focused on contributing to the safety of children while being transported to and from school and other events. Key to the role was maintaining a high degree of attention to detail, practicing good communication skills, and providing a caring and nurturing environment for the children.
T&T Transport Services, LLC, Dispatcher/Customer Service, January 2017-July 2017, Webb City, MO
Role focused on creating and implementing of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance. Key to the role was practicing effective decision making and complex problem-solving skills.
Exquisite Window Designs & More, LLC, Taylor Upholstery, Designer/Seamstress, June 2006- December 2016, Neosho, MO
Role focused on managing, overseeing, and developing the operations of the business, bringing innovative ideas and a creative approach to contribute to the continuing success of the business. Key to the role was maintaining a strong work ethic and act with a sense of urgency and purpose, balanced with strategic and day-to-day operational intent. Some duties included serving as a designer and seamstress in creating custom designs for window and upholstery projects, performing alterations on a variety of types of clothing, and completing business related administration including financial management, marketing the services provided, and overseeing daily operation of the business.
HOBBIES
I enjoy cooking, baking, sewing, and gardening. I like to create beautiful projects and enjoying learning about growing and maintaining plants, especially succulents and other special needs plants.
EDUCATION
Associate’s Degree; Residential Planning July, 2010 GPA 3.90
The Art Institute of Pittsburgh; Online Division
Current; Certification and Background cleared through NSA Blueprint and National Notary Association as Mobile Notary Agent
Certificate Award: Outstanding Customer Service Award for Sewing from the United States Marine Corp
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