Terry Lea Luty

**** ****** ****, ********, **** 44233

advuje@r.postjobfree.com

440-***-****

Service-oriented with excellent time management, organization, and prioritizing skills. Expert knowledge of how to build customer relations and provide exceptional service.

Skills

Organized approach and excellent time management

Great communication and ability to work well as part of a team

Computer literacy and keyboard – Microsoft, Outlook, Excel, Word, SharePoint

Problem solving

Accuracy and attention to detail

Data Entry & NAFTA

Processing ACH/EFT, Credit Cards

Upselling and cross-selling

Product knowledge

Product education

Researching

Customer consulting

Sales closing

Customer service

Call escalation

Opening and closing accounts

Conflict resolution

Refunds processing

Report generation

Order processing

Experience

4/19 – Present Wholesale Supplies Plus

Customer client relations and support service

7820 E. Pleasant Valley Road, Independence, Ohio 44131 * 800-***-****

Duties:

Determine recipe failures and resolve

Sales and suggestion of what will be needed

Working with warehouse on orders to be shipped

Creating NAFTA for shipping

RMA, UPS call tags and filing claims

Collection of unpaid orders

Correcting orders that needs updating or deleting

Updating Excel spreadsheets

1/19 –4/19 Integrity Staffing Services

Millennium Capital and Recovery Corporation

Honda Financial Case Manager

Integrity: 2132 Case Parkway N, #J, Twinsburg, Ohio 44087 * 330-***-****

Millennium Capital: 95 Executive Parkway, Hudson, Ohio 44236 *877-***-****

Duties:

Update case to Honda and Toyota financial with a 10 day window to resolve

Communication with bank, agent and debtor

Monitoring and evaluation action required

Solving problems and questions

Duel assign case and reassignments

Completing debtor voluntary surrendering information

6/02 – 12/18 C.L. Consultants

Coordinator

2549 Laurel Road, Hinckley, Ohio 44233 * 216-***-****

Duties:

Set-up pre-bid meeting for contractors

Change orders and close-outs

Obtain accurate measurement on footage of construction site

Arranging and pulling of permits

Assist in reviewing contracts

Collection of past due accounts, posting payment, banking

Assist in blueprint takeoff via Google map

10/98 - 6/02 Cheryl A. Brunelle D.D.S & Suresh Goel D.D.S

Office Manager

4859 Dover Center Road, suite 2, North Olmsted, Ohio 44070 * 440-***-****

Duties:

Office Manager and Front desk

Billing and Insurance verification and submittal

Scheduling of office staff and patients

Assisting in Patient procedures

Process Credit card payments / Cash to account

Balancing end of day and preparing deposit

Education

Graduate Elyria High School

Lorain County Community College: B.A.

Henschen Consulting: Practice Management: CERT # AGD NSAP 82866

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