Data Entry Front Desk
Resume:
Terry Lea Luty
**** ****** ****, ********, **** 44233
******@*****.***
Service-oriented with excellent time management, organization, and prioritizing skills. Expert knowledge of how to build customer relations and provide exceptional service.
Skills
Organized approach and excellent time management
Great communication and ability to work well as part of a team
Computer literacy and keyboard – Microsoft, Outlook, Excel, Word, SharePoint
Problem solving
Accuracy and attention to detail
Data Entry & NAFTA
Processing ACH/EFT, Credit Cards
Upselling and cross-selling
Product knowledge
Product education
Researching
Customer consulting
Sales closing
Customer service
Call escalation
Opening and closing accounts
Conflict resolution
Refunds processing
Report generation
Order processing
Experience
4/19 – Present Wholesale Supplies Plus
Customer client relations and support service
7820 E. Pleasant Valley Road, Independence, Ohio 44131 * 800-***-****
Duties:
Determine recipe failures and resolve
Sales and suggestion of what will be needed
Working with warehouse on orders to be shipped
Creating NAFTA for shipping
RMA, UPS call tags and filing claims
Collection of unpaid orders
Correcting orders that needs updating or deleting
Updating Excel spreadsheets
1/19 –4/19 Integrity Staffing Services
Millennium Capital and Recovery Corporation
Honda Financial Case Manager
Integrity: 2132 Case Parkway N, #J, Twinsburg, Ohio 44087 * 330-***-****
Millennium Capital: 95 Executive Parkway, Hudson, Ohio 44236 *877-***-****
Duties:
Update case to Honda and Toyota financial with a 10 day window to resolve
Communication with bank, agent and debtor
Monitoring and evaluation action required
Solving problems and questions
Duel assign case and reassignments
Completing debtor voluntary surrendering information
6/02 – 12/18 C.L. Consultants
Coordinator
2549 Laurel Road, Hinckley, Ohio 44233 * 216-***-****
Duties:
Set-up pre-bid meeting for contractors
Change orders and close-outs
Obtain accurate measurement on footage of construction site
Arranging and pulling of permits
Assist in reviewing contracts
Collection of past due accounts, posting payment, banking
Assist in blueprint takeoff via Google map
10/98 - 6/02 Cheryl A. Brunelle D.D.S & Suresh Goel D.D.S
Office Manager
4859 Dover Center Road, suite 2, North Olmsted, Ohio 44070 * 440-***-****
Duties:
Office Manager and Front desk
Billing and Insurance verification and submittal
Scheduling of office staff and patients
Assisting in Patient procedures
Process Credit card payments / Cash to account
Balancing end of day and preparing deposit
Education
Graduate Elyria High School
Lorain County Community College: B.A.
Henschen Consulting: Practice Management: CERT # AGD NSAP 82866
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