Customer Service Supply Chain
Resume:
Saul Veliz
***********@*****.***
Summary
Result-driven professional seeking job opportunities in purchasing. I have experience in MRO purchasing as well as customer logistics. Possess understanding of others’ situation or business. Exceptional telephone etiquette and computer abilities. Competencies
• Works well under pressure; solid approach to achieving tasks and objectives; determined and decisive
• Knowledge in ERP systems such as SAP/Oracle/SalesForce/Epicor
• Fluent in both English and Spanish
• Complex problem solver identifies complex problems by reviewing related information to develop and evaluate options and implement solutions.
• Time management skills; prioritization and scheduling
• Hands-on logistics experience; from customer service, shipment tracking, loss investigations, supply chain order flow and shipment & delivery fulfillment.
• Hands-on logistics; from procurement, distribution, maintenance and replacement of material
• Proficient in Microsoft office (excel, PowerPoint, word, etc). Experience
Wiwynn Inc - Global Fulfillment
March 2018 - July 2022
• Monitored customer forecasted orders to ensure production and shipment in line with committed delivery dates.
• Coordinated with cross functional departments to ensure component inventory is enough to produce the required material requested by the customer.
• Coordinate with the logistics team to ensure truck capacity is optimized for each shipment to the customer.
• Direct meetings with customers to present production progress and component inventory status.
• Work with the planning department to ensure production was cleared to build as soon as purchase orders for previously short components had arrived.
• Close communication with the purchasing department to ensure all components necessary to fulfill purchase orders forecasted by customers were available in stock.
• Daily follow up with the manufacturing team to ensure the orders cleared to build are being produced in a timely manner.
• Monitored with QA and Engineering departments on new product implementation, trial runs and NPI.
• Coordinated with onsite support team in the event of repair of material required by customer for already delivered product.
• Established communication between engineering department and customer throughout the NPI process.
Wiwynn Inc - Buyer
February 2015 - March 2018
• Processed purchase requisitions based on planning department production forecast.
• Requested quotes from suppliers.
• Worked closely with different departments to ensure consistent supply of inventory based on current and forecasted sales.
• Negotiated purchases to ensure lowest cost consistent with company standards.
• Monitored the cost, schedule and scope of assigned subcontracts to negotiate highest quality at best value.
• Maintained knowledge of the local representatives and distributors and built constructive relationships.
• Monitored inventory levels in order to determine purchasing needs.
• Facilitated and expedited the flow of materials to and from various departments within the company.
• Dealt directly with vendors to ensure prompt and accurate delivery of material at appropriate locations.
• Handled any delivery inconsistency or delay.
• Communicated directly with warehouse personnel to ensure delivered goods were recorded on the appropriate systems.
• Provided weekly and daily reports on urgent orders, or any other issue that required escalation.
• Provided any necessary documentation for order processing. DB Schenker International - Logistics/ Shipment & Delivery fulfillment Executive August 2012 - February 2015
• Ensure customer orders are shipped & delivered on time based on previously established promise dates.
• Troubleshoot and solve any issues that would impede an order from delivering on time.
• Troubleshoot and solve any issues that would impede an order from shipping on time from the strategic logistics center.
• Raise technical issue cases for any B2B communication problems.
• Raise technical issue cases for any operative technical difficulty.
• Logistics planning in OTM.
• Set-up and properly configure new ship-method codes in the WMS.
• Train new hired employees on systems, best practices, and any other questions.
• Follow-up on past-due orders to ensure they ship as fast as possible from the strategic logistics center.
• Work with manufacturing teams to rescue as many late orders eligible as possible.
• Follow-up on B2B communication signals to ensure that orders are not only shipped and delivered on time physically, but that their status is updated and correct with all logistics partners.
• Identify root cause actions behind orders that do not meet with the established shipping & delivery dates to suggest and implement solution actions.
• Prepare and present shipment & delivery performance metrics to logistics upper management.
Contact this candidate