K.Venkatesan

S*, */*, East Mada Street, Villivakkam, Chennai-600049

MOBILE – +91-891*******/983******* Email ID: advuiu@r.postjobfree.com

advuiu@r.postjobfree.com

Purpose: MANAGER-SERVICE & Spare Sales (Project 3 ph UPS, Lithum Battery installation )

Work Experience: 20 years –High voltage AC AND DC converter-3 phase UPS, lithium Battery, Spare Sales, Battery Sales, Billing follow up and Service support, AMC collections

Employer Duration Designation

1. Electro Powwer (1996-2003) 4 years SENIOR ENGG

2. Numeric power system ltd (2003-2018) 14 years ASSISTANT MANAGER-SALES &SRVICE

3. Signotron India Pvt Ltd (2018-2022 March) 3 year Business Manager-Service & Support

4. Power Link –Eaton UPS 2023 8 Months Project Manager –South India (3 ph UPS and LITHUM battery Installation-Eaton MAKE)

JOB PROFILE IN NUMERIC

Dealing with railways Sr.DME,and Sr DEE making new order and AMC,spares sale,Battery sale billing follow up and service support as a country service head

Sales Responsibility:

Adept at handling day to day activities in co-ordination with internal/external departments for sales of spares and UPS business operations.

Target for Team and share the ideas and new business potential area and work towards battery order

2007 I got 5crores order of UPS in west Bengal then completely taken the installation and service operation support up to that project completion.

2010 CCTN projects taken all the WB police station UPS and battery installation and service supports

Railways I have received charger/Discharge order and RBC CUM EBC order in ICF and others sheds

Service Responsibility:

Ensuring zero customer complaints from field operations.AMC,Spares Sales,

Service turnaround time < 24 hours for all the field complaints.

1.Proactive responses to address the potential complaints in the fields.

2.Managing large field operations staff, front line employees and real-time on-line monitoring staff.

3.Monitor and close all complaint tickets and ensure tickets aging not greater than 3 days

4.Compliance to 100% workmen safety and ethics / code of conduct at all field locations.

5.Compliance to tender terms and conditions in terms of workforce deployment, materials availability & payments

6.Timely Collection of operation and maintenance payments as per due period.

7.Report out dashboards of every field performance (Quality, cost, Delivery, customer satisfaction index) to leadership team.

8.Risk assessment and deployment of reaction plans.

9.Facilities planning and deployment for the new operational sites awarded .

10.Resource planning, establishing training needs, coaching and development.

11.Productivity improvement and business process optimization.

12.Visiting operational sites and building relationship with customers.

Communication of all metrics and data at regular intervals to the customer.

.

Servicing high frequency failure PCB 1 to 20KVA components level

Preparing Monthly Battery,ups, repeat failure analysis Reports

Preparing Monthly Stock Statement.

Payment Follow up-AMC all railways

Service the all kind of failure PCB and rectify the same component level. ups 0.5 to 40kva

Submit the Invoice and Amc bill at customer site

Office management, train the technical team, safety working system to implement

Received the Customer phone call and complete call over phone

Sending the Engineer at customer site to solve the problem

Collect the payment from Customer site

Maintaining the engg technical skill measures and evaluative

Handling the customer like SBI/UBI/IOB/SBBJ/SBH/HDFC/ICICI/RBI/EASTERN RAILWAY/MN DASTUR/UCO BANK/CANARA BANK for service

Achievements

Over 20 Years of extensive and qualitative experience in general administration and other allied functions.

I have solved lot of customer complaint and I got the customer satisfaction and company satisfaction.

Whatever feed back gave to company accepted and rectified the same and improved the quality and product like battery, ups.

I have collected the AMC 100% AND I taken other make ups also in AMC and I achieved above my AMC target

As a good relation with customer I got battery order and ups order so I just helped the sale team also.

Adept at handling day to day activities in co-ordination with internal/external departments for smooth business operations.

Administered the office by maintaining documents and liaising with other departments

Possess good organizational, time management, communication and listening skills.

IT Credentials

BASIC COMPUTER KNOWLEDGE

MS OFFICE.

INTERNET & NETWORKING

HARDWARE FROM BEALUR RAMKRISHNA MISSION

INTERNET & NETWORKING

CTC PER ANNUM: 8.5 LAKHS IMMEDIATE JOINING AS PER APPOINTMENT DATE

ENTERTAINMENT: Writing Poet, STORY, READING BOOKS, SOCIAL Service

EDUCATIONAL QUALIFICATION

SL.NO.

EXAMINATION

SCHOOL/

UNIVERSITY

YEAR

% OF MARKS

FIELD

1.

MADHYAMIK

KA .MU.SUBRAYA MUDLIAR SCHOOL

1992

.75%

REGULAR

2.

DIPLAMA IN ELECTRONICS&COMMUNICATION ENGG

MEENAKSHI AMMAL POLYTECHNIC

1996

78%

REGULAR

3

SUN HITECH

NETWORKING

2003

80%

LANGUAGE PROFICIENCY: TAMIL

ENGLISH

HINDI

BENGALI

FATHER’S NAME : T.KUMARASAMY

DATE OF BIRTH 16.06.1977

SEX MALE

MARITAL STATUS MARRIED

NATIONALITY INDIAN

Current CTC 9lakh

Expected CTC 10.5lakh

Total Experience 20 years

Current Location Chennai

Notice Period 45 days

Date: 16.02.2023 Signature

Place : Chennai ( K.VENKATESAN)

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