Support Technician / Warehouse Associate

Marcus Morgan

Experienced IT Technician

************@*******.*** • 603-***-****

Manchester, New Hampshire

Summary

An innovative and progressive IT professional with 24+ years of experience as a service technician adept to problem solving and migration strategies to assist with the execution of upgrades and software implementation for a variety of organizations. Expert level knowledge of Microsoft Windows operating systems and a dedicated learner of new programs and applications.

Technical Proficiencies

Systems:

AS400, Windows Server 2000/2012/2016, SCCM, Windows 95/XP/7/10, Microsoft Office Suite 2012/2016/365, VMware, Citrix, Beyond Trust, Quetzal, Remedy, Service Now

Hardware:

Servers, Switches, Routers, PC Desktops, Laptops, Tablets, VOIP

Licenses & Certifications

CompTIA (CNIP, (Network Infrastructure Professional), (CIOS, (IT Operations Specialist), (CSIS, (Secure Infrastructure Specialist) Server+, Security+, Network+, A+), Extron AV Assoc,) LPI Linux Essentials

Microsoft MTA Windows Server Administration Fundamentals (98-365)

Microsoft MTA Networking Fundamentals (98-366) Network Operating Systems (Comp TIA Linux+)

Career Experience

Essintial Enterprise Solutions (Cognizant/Wellington), Boston, MA May 2022 – January 2023

IT Consultant

Provision of hands-on and remote-controlled PC support services. Following of Hardware and Software procurement usage guidelines; resolution of technical problems with desktop equipment and software. The installation of new hardware, software and upgrades on desktop computers, and primarily laptops. Manage accurate inventory of desktop hardware such as display units, docking stations, VOIP phones, wireless headsets, desktops and laptops

Peak Systems Inc. (Citizens Bank)- NY,NY

Deployment Technician/Windows 7/10 Migration Technician Jan 2022 – April 2022

Brought on-board to assist strictly with the migration of users to Windows 10 for Citizens Bank.

Acro (BAE Systems), Nashua, NH July 2021 – December 2021

Field Service Technician

Took part in the day-to-day resolution of any issues or service problems and escalated issues from end users in the organization to internal staff and team members. Oversaw the execution of any necessary system upgrades or software implementations.

Peak Systems Inc. (Citizens Bank)- NY,NY

Deployment Technician/Windows 7/10 Migration Technician May 2021 – July 2021

Brought on-board to assist strictly with the migration of users to Windows 10 for Citizens Bank.

Onin Staffing, LLC, Birmingham, AL July 2019 – May 2021

Windows 7/10 Migration Technician

Assisted end users with the upgrade and replacement of currently owned devices as part of a migration to Windows 10. Serviced users on an appointment only basis on a part-time schedule.

CompuCom/Veritude (Fidelity Investments), Boston, MA August 2015 – July 2019

End User Support Technician

Supported daily users through implementation and deployment of new systems while providing additional off-site and on-site support to users in the event of connectivity issues.

Oversaw the deployment of Windows 10 images to hundreds of user laptops and desktop devices including PCs and Apple

Macs.

Provided application support for various applications, primarily Microsoft Office 365 cloud-based applications.

Managed the logistics and coordination of incoming and outgoing IT equipment on a site that employed over 6,000 users.

Abacus Service Corporation, Farmington Hills, MI May 2014 – July 2015

Desktop Support Technician/Windows 7 Migration Technician

Partook in a government issued rollout in the State of New Hampshire to deploy Windows 7 images to desktops and laptops across the state.

Answered inquiries regarding updates and issues with new system in a timely manner to all government users and officials.

Ensured all sensitive data was removed per DoD specifications and security requirements while installing bespoke applications specific to each government agency.

Other Relevant Experience

UPS/Pratt & Whitney, Warehouse Associate Aug 2018 – Dec 2019

Insight Global, G-Disk Technician, March 2014 - May 2014

Pomeroy, Windows 7 Migration Technician, October 2013 - November 2013

Birmingham City Council, Systems/Installation Support Officer, May 2007- May 2013

Synstar-HSBC, Technical Engineer, July 2005 - April 2007

AstraZeneca R&D Charnwood, Application Support Analyst, April 2004 - June 2005

AstraZeneca R&D Charnwood, Installation Support Tech, September 1998 - March 2003

Education

Pursuing A.S. Cybersecurity Networking

Nashua Community College, Nashua, NH, Present

BTEC Professional Development Certificate

Birmingham, England, 2008

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