Rachel Green

Goodlettsville, TN

advufs@r.postjobfree.com

256-***-****

Summary:

To earn a position in an environment in which I can help to make change in an environment in which I can show my strengths as a team player and help within an organization in which I am passionate about. Strengths include the ability to lead, a strong team player, excellent interpersonal communication skills, proven ability to deliver strong results, and proven ability to provide results in outstanding customer service in any environment.

Skills:

• Data Entry

• Health Insurance

• Microsoft Office

• Case Management

• Customer Service

• Payroll

• Crisis Intervention

• Telemarketing

• Cold Calling

• Team Management

• Microsoft Excel

• Microsoft Word

• Documentation

• Records Management

• Data Analysis

• Sales

Work Experience:

Music City PrEP Clinic

September 2019-January 2023

Data Processor and Navigator

● Completed 100-200 profiles a day and depending on the complexity, completed profile or emailed patient for additional information for billing

● Entered information for financial approval

● Act with Integrity & Assume Positive Intent

● Drive Outcomes Every Day with Passion and A Sense of Mission Work Experience:

A Place for Mom

March 2017 – December 2021

Senior Resource Human Resources and Recruitment

● Helped customers by providing resources for families who have loved one who are looking for senior care living options and assisting with all resources to make this an effortless transition for the families.

● Maintaining Records and files for Customers and Families

● Focus on Excellence

● Act with Integrity & Assume Positive Intent

● Drive Outcomes Every Day with Passion and A Sense of Mission

● Make the Lives of our Families and Customers Better, Easier and More Successful

● Provided Case Management services and found community resources.

● Worked as a Human Resources Assistant in which I processed new hire paperwork, conducted interviews, payroll, and assisted in the termination process.

T-Mobile

Feb 2006 – Feb 2017

Customer Service Representative, Trainer, and Human Resources

● Provided excellent sales results for new and upgrading customers.

● Pull consistent data and call reports through CMS and T-Metrics to monitor and coach other representatives on all metrics

● Calibrate with Coach to set specific goals and strategies for each individual

● Successfully led team in absence of management

● Took initiative to review centers follow-ups and completed all that were unresolved in order to prevent missed commitments made to our customers

● Conduct motivational team contests to recognize individual and team efforts for improvement and successes

● Built strong rapport with team and looked upon by peers as a strong leader

● Strong knowledge of T-Mobile products and services

● Demonstrate leadership, integrity, and reliability on a daily basis

● Seek advice and best practices from peers and management

● Open to feedback

● Provide expectations and strong accountability ensuring an understanding of goals

● Strong ability to educate and coach

● Excellent at problem solving and taking initiative at resolving issues before they become a problem

● Provided world-class customer service to ensure customer satisfaction.

● Consistently remained in top percentile for overall ranking in various areas.

● Looked at by co-workers as a leader providing daily tips ensuring team success.

● Leaded job fairs

● Recruited and hired employees

● Completed payroll

BellSouth

July 1999 – Sep 2005

Customer Care Coach

● Provided floor support and handled escalated calls on a daily basis.

● Provided daily statistics to team members.

● Coached team members on areas where room for improvements were present.

● Conducted daily side-by-side observations to coach individual improvement.

● Provided daily feedback to coach and discussed team strategies.

● Conducted contests to motivate representatives to strive for improvement.

● Ranked #1 throughout call center for the duration of my career. Cigna

Jan 1999 – Jul 2005

Claims Data Entry Assistant

● Provide outstanding customer service in a fast-paced environment.

● Maintained #1 in ranking throughout duration of career.

● Recognized for being in the top 1% nationwide for Representatives.

● Member of the most elite prestigious group within the company by being a Pinnacle club member.

● Emphasized in data entry and claims with overall overage in 2001 of 239% targeted revenue.

● Proven abilities in multi-tasking in a fast paced, frequent changing work environment. Education:

Grand Canyon University - Phoenix, AZ

Master’s in Business Management and Psychology

Grand Canyon University - Phoenix, AZ

Bachelors in Business Management and Psychology

American InterContinental University (AIU) University – Atlanta, GA Associate in Business Administration

Contact this candidate