Customer Service Call Center
Resume:
Travis Killian
Professional Management
Hardeeville, SC 29927
**********@************.*******.***
• Dedicated Manager with more than 25 years in store management.
• Well-versed in directing
• Strong leader with conflict resolution skills.
• Proven ability to reduce waste and increase sales through employee training initiatives, attention to detail
• Exceptional inventory management.
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager/Sales Associate
Kroger - Bluffton, SC
March 2021 to Present
• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency. Store Manager - Operations
BI-LO - Charlotte, NC
August 2018 to March 2021
• Led employees in the planning, implementation, and execution of merchandising and operating initiatives.
• Worked with district managers and employees to identify opportunities in the store
• Develop solutions and action plans for idea implementation
• Served as a liaison by providing feedback to Store Manager and District
• Reduced employee turnover by 15% due to improvements in training and scheduling
• Created the weekly schedule for 23 employees
• Provided timely feedback to department heads and employees on individual and department performance
• Ensured proper inventory management and reduced overstock by 29 Assistant Store Manager
BI-LO - Mauldin, SC
March 2016 to May 2018
• Tracking the improvement of weekly, monthly, quarterly and annual objectives
• Supervised and motivated staff to perform their best practices
• Coached and support new and existing Sales Associates
• Analyze consumer behavior and adjust product positioning
• Create reports, analyze and interpret retail data, like revenues, expenses
• In-sure all employees follow to company’s policies and guideline Meat Manager/ Seafood Manger
Seg grocers - Charlotte, NC
2003 to March 2016
• Direct and manage all processes and activities of the Meat & Seafood Department, including planning, ordering, preparing cutting lists, and processing meat and seafood according to sales history and product movement to maximize sales and gross profit.
• Handle and cut a variety of the department’s specialty meats and seafood throughout the day per customer requests and to maintain quality product levels.
• Provide department associates with proper training and supervision and help to create a positive work environment in the department.
• Manage the inventory and ordering.
• Create recipes for prepared meat and seafood. Make meat and seafood items according to recipes and processes for preparing, assembling and mixing fresh ingredients.
• Monitor temperature of cases, shelves and storage areas and follow maintenance and sanitation procedures for coolers and freezers. Report any failures to the Store Manager.
• Over 6 years of culinary, deli, restaurant or kitchen management experience. Butcher experience 15 years
Education
Bachelor's degree in Business
Central Piedmont Community College - Charlotte, NC January 1996 to April 2000
Associates in Business
Central Piedmont Community College - Charlotte, NC June 1994 to January 1996
High School Diploma in Business Marketing
Independence high school - Mint Hill, NC
Skills
• Outstanding service of communication (10+ years)
• Problem-solving skills (10+ years)
• Training & development Interviews (10+ years)
• Excellent customer service skills (10+ years)
• Food Safety certification (10+ years)
• Earnings & Profits & Lost-Reports (10+ years)
• Payroll management (10+ years)
• Merchandising (10+ years)
• Conflict Management System (9 years)
• Business Development
• Technical Support
• System Administration (5 years)
• Restaurant experience
• Meat Cutting
• Customer service
• Computer skills
• Mechanical knowledge
• English
• Food Processing
Awards
Merchandiser Training And Development
May 2018
• A design plan of the instore customer journey – how traffic should move through the store
• A department plan that’s utilized to change store layouts according to season and holidays
• A budget for lighting, signage, props, and fixtures
• A merchandising planning system geared towards maximizing turn, limiting out-of-stocks, increasing margins, and minimizing markdown
Certifications and Licenses
Food Safety Certification
January 2020 to January 2025
Food Handler Certification
January 2017 to Present
Assessments
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Food safety — Familiar
January 2022
Knowledge of proper food and equipment handling safety measures Full results: Familiar
Supervisory skills: Motivating & assessing employees — Familiar October 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Attention to detail — Familiar
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Retail customer service — Familiar
March 2022
Responding to customer situations in a retail setting Full results: Familiar
Inside sales — Familiar
October 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Work motivation — Highly Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Sales skills — Familiar
October 2021
Influencing and negotiating with customers
Full results: Familiar
Basic maintenance and repair — Familiar
February 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Project timeline management — Familiar
February 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
Call center customer service — Familiar
December 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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