Correctional Officer Bilingual Receptionist

Veronica Mora

Phone: 515-***-****

E-mail: ************@*****.***

Professional Summary

Dedicated, enthusiastic, dependable, Knowledgeable and goal oriented individual with great skills to benefit any profession. Ability to complete tasks efficiently with little or no supervision and in a timely manner. Strong Communication skills in both Spanish and English. Organized, Energetic self-starter with great amount of knowledge with Microsoft Office software, Office Machines, and other Computer software programs. Have experience in conducting presentations to a group of individuals and working with the public.

Education

Bachelor in Criminal Justice (8/2004 to 6/2015)

Grandview College (Des Moines, IA)

Associate in Liberal Arts (8/2001-5/2004)

DMACC (Des Moines, IA)

Certifications

Received three “on-the-spot awards” for work performance.

Completed the following trainings and received certificates for them: Med manager, Correctional Officer Academy, CCW permit, First Aid, CPR and Blood Borne Pathogens, Safe Crisis Management.

Domestic Violence training certified as a Domestic violence advocate, Sexual Assault Training, Mandatory Child Abuse Reporter and Dependent Abuse Reporter.

National Career Readiness (5/2017-7/2019)

Food Service Coordinator/ Secretary (10/2020-Present)

State of Iowa Des Moines, IA

Prepare and cook food for residents at two facilities.

Ensure and promote healthy hygiene in the kitchen and ensure safety and health guidelines are being followed.

In April 2021 I was moved to the position of secretary.

I enter probation and parole intakes.

Provide great customer service to clients.

Process payments

Answer phones

Provide assistance to 9 Probation Officers.

Social Worker 2 (7/2019-1/2020)

State of Iowa Des Moines, IA

Maintained case history records, developed case plans and court reports.

Recommended appropriate placements for children by attending hearings and removed children from inappropriate homes when necessary.

Ensured that children are in a safe drug and abuse free environment.

Referred and counseled families to community resources and assistance to reunify them with their children.

Bilingual Receptionist/Legal Assistant (5/2017-7/2019)

Parrish Law Firm Des Moines, IA

Prepared legal documents and affidavits such as correspondence, pleadings, briefs, and appeals, maintained documents in a paper or electronic filing system.

Answered multiline phone system, handled all Spanish calls.

Made coffee, kept lobby clean, distributed incoming faxes, emailed docket. Processed mail

Received payments and issued receipts.

Maintained a high level of great customer service.

Security Officer/Branch Employment Coordinator (2/14 –current)

Per Mar Security Des Moines, IA

Provided security to different clients, protected client property and assets, completed reports.

Promoted to Branch Employment Coordinator which consisted of hiring employees and processed new hire related paperwork.

Conducted drug screens, fingerprinting, ran background checks. Conducted new hire trainings.

Address employee relation issues.

Scheduled officers for shifts.

Assisted with reports and payroll.

Processed payroll on HRIS.

Point of contact for employees regarding benefits and workmans comp.

Entered time records on HRIS

Receptionist/Recruiter (9/2014-5/2015)

Superior Staffing Clive, IA

Answered phones,

Processed applications, verify ID's, fill shifts, conducted interviews, conducted drug screens, and background checks.

Knowledge of administrative and clerical procedures.

RCA (7/2013-10/2013)

USPS (Clive, IA)

Sorted mail in delivery order.

Delivered mail and packages to homes and businesses.

Bilingual Lead Shelter Advocate (7/2012-7/2013)

Children & Families of Iowa (1111 University Ave Des Moines, IA)

Assisted clients with job searching.

Filled out applications for social services or school.

Performed crisis intervention, offered referrals, answered and addressed hotline calls.

Worked well as a team member with DVS staff.

Maintained client files, conducted intakes and exits.

Completed paperwork, case noted files, identified clients’ goals.

Resident Advisor (8/2010-8/2013)

YESS (918 SE 11th St Des Moines, IA 50309)

Ensured safe environment for youth in a residential facility.

Completed necessary documentation including: behavior observation logs, communication logs, medication documentation, and incident reports.

Transported youth to school, appointments or group outings.

Ensured youth received proper medications.

Correctional Officer (06/2011-7/2011)

Texas Department of Criminal Justice (Amarillo, TX 79106)

Ensured safety of inmates and TDCJ staff. Performed pat searches, cell searches, assisted in any situation that needed of my assistance.

Properly trained to: handle difficult situations by using defensive tactics, use firearms, use pepper spray and gas

Bilingual Receptionist (10/2009- 7/2010)

DES Staffing (1300 Cummins Des Moines, IA 50315)

Handed out applications received them and went through them to see if they were completed.

Scheduled interviews for applicants.

Performed general office duties such as filing, making copies, and answer phones.

Interpreted for non-English Spanish speaking applicants who needed help.

Collections Representative (3/2009- 08/2009)

Wells Fargo/ Office Team (Des Moines, IA)

Received inbound calls and assisted customers, by advising them what they need to do to keep their homes.

Made outbound calls to collect on mortgages.

Customer Service Associate, Customer Service Manager, Bakery Packager (10/30/2004-7/2007, 7/2008-8/2008)

Wal-Mart (5101 SE 14th St Des Moines, IA 50315)

Helped customers with their returns.

Cashed checks for customers.

Ran a cash register.

Packaged breads and doughnuts and made bread.

Managed the front end of the store. Scheduled cashier’s breaks and lunches.

Handled some customer complaints.

Facilitated meetings for cashiers to inform and encourage them of policy changes and to follow store policies.

Helped customers with returns.

Domestic Violence Program Coordinator (6/2006-07/2008)

LUNA (Des Moines, IA)

Advocated at court for clients.

Provided counseling, prepared documents for any legal remedies available for clients.

Translated and interpreted.

Filed protective orders for clients.

Skills

I received three “on-the-spot awards.” I attended a receptionist conference and a bilingual conference from which I have received awards from. I am fluently bilingual in English and Spanish.

I have completed the following trainings and received certificates for them: Med manager Correctional Officer academy, CCW permit, first aid, CPR and blood borne pathogens, Safe crisis management, Domestic violence training and certified as a Domestic violence advocate, completed sexual assault training and I am a mandatory child abuse and dependent abuse reporter.

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