Time Delivery Call Center

TERESA EDWARDS

Mesquite, TX ***** 951-***-**** ***********@*****.***

Summary

Seeking a local Class A or B truck driving position or home base employment dispatching while providing excellent customer service experience.

Skills

Map reading abilities

Information documentation

Communication

Customer service

Clerical

Active listening

Time management

People skills

Troubleshooting

Problem resolution

Decision-making

Experience

Dispatch/Class A Truck Driver 01/2020 to Current

StoryTime Trucking LLC Mesquite, TX

Processed BOLs.

Responded to emergency calls

Dispatched trucks to locations for pick up and delivery,

Communicated with the drivers daily on locations and ETA's

Resolved interpersonal conflict by listening, finding common ground and building relationships.

Driver 12/2018 to 01/2020

Group One Inc. Kansas City, MO

Picked up and delivered several different trucks including Straight, Tank, Dump Trucks, Tractors, and Day Cabs.

Used time wisely to ensured on time delivery to drop locations.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Documented daily mileage, gas, and other data.

Interacted with customers pleasantly to meet needs and drive satisfaction.

Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Flatbed Truck Driver 04/2018 to 12/2019

Steelman Transportation Springfield, MO

Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

Picked up and delivered loads from most of the 48 states.

Properly secured each load using the securement.

Submitted reports on condition of truck at end of each trip.

Processed shipment documents neatly and efficiently for each load,

OTR Driver 01/2018 to 03/2018

CRST Expedited Cedar Rapids, IA

Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Interacted with company dispatchers to alert of any issues or delays.

Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Dropped off deliveries within scheduled timeframes.

Pharmacy Technician 05/2015 to 04/2017

Xerox/CVS Houston, TX

Audited prescription request from patients' provider offices.

Approve or deny medication request for Aetna Insurance recipients.

Worked efficiently in a call center setting.

Worked independently as well as in a team effort; learn new skills rapidly.

Education and Training

High School Diploma 08/1994

Contemporary Learning Center Houston, Texas

License Endorsements

Hazardous Materials

Tanker

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