Alexandra F. Silva

617-***-****

advuee@r.postjobfree.com

https://www.linkedin.com/in/alexandra-silva-5962531b2/

PROFESSIONAL SUMMARY:

Demonstrates exceptional attention to detail and ability to multitask and prioritize responsibilities.

Ability to use strong verbal and written communication in a professional atmosphere.

Exceptional customer service capabilities and interpersonal skills.

Outstanding ability to build customer rapport and maintaining current relationships.

Exemplary understanding of compliance documents, policy and bank procedure.

Proficient in Microsoft Office, FiServ DNA, Nautilus, InfoImage, icheck and other proprietary programs.

SKILLS:

Cash handling, mathematics and numeracy.

Attention to detail.

Finance rules and procedures.

Knowledge of bank standards and processes.

Proficiency with bank teller software.

Emotional Intelligence.

Experience with mortgage loan software programs.

Verbal and written communication.

Good interpersonal and customer service skills.

Time-management and organization skills.

Ability to work with strict deadlines.

Ability to explain technical concepts in simple terms.

Ability to work in fast-paced environment.

Willingness to learn new concepts to grow and advance.

EDUCATION:

Somerville High School; Somerville, MA August 2011-June 2015

High School Diploma – Graduated with Honors.

WORK EXPERIENCE:

LeoFortis Staffing Company (Start-up); Boston, MA (Remote) February 2022- Present

Corporate Human Resources Specialist

Preparing or updating employment records related to hiring, transferring, promoting, and terminating.

Explaining human resources policies, procedures, laws, and standards to new and existing employees.

Ensuring new hire paperwork is completed and processed.

Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.

Addressing any employment relations issues, such as work complaints and harassment allegations.

Processing all personnel action forms and ensuring proper approval.

Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.

Syreni Sylva Sanctuary Online Flower Boutique (Start-up); Watertown, MA January 2022- Present

Small Business Owner, Floral Designer

Order and maintain supply of fresh seasonal flowers, greenery, potted plants and decorative floral items for use in arrangements and displays.

Take orders in person, over the phone and from the website from customers, including special requests, delivery date and location and processing payment.

Consult with customers on budget and preferences to design and create arrangements based on specifications to provide satisfaction.

Provide information about varieties of blooms and fillers to explain their properties, appearance, scent and compatibility with other flowers.

Explain care of arrangements for customers to prolong the life of the flowers for maximum enjoyment.

Maintain daily records of sales and orders for accounts for POS systems in person and online.

Set up or break down at start and end of workday as well as general cleaning and straightening of workspaces on daily basis.

Aid with delivery of arrangements, include in loading and unloading van in addition to carrying arrangements to designated location.

First Republic Bank; Boston, MA (Hybrid) November 2021-February 2022

Corporate Client Service Specialist/Loan Processor

Provides support to our Relationship Managers as well as building a relationship with the borrower.

Communicates with Relationship Managers on pipeline reports to ensure timely preparation of the loan process.

Assists with collection of application items, including ordering credit, entering the application, requesting financials and/or other documents required for loan approval, customer follow up, and application tracking.

Directs customers through the loan process, often working with complex loans.

Monitors loans and ensures that information including, financials, guarantor information, tax returns, etc. are obtained. Partners with Relationship Manager to discuss past due items. Contacts clients to request missing items.

Leads a variety of customer services activities including responding to requests, researching discrepancies, and resolving issues.

Ensures compliance with banking policies, lending practices and regulatory process statutes, such as Patriot's Act, Reg B, HMDA, etc.

Maintains knowledge of banking/Lending products and services, as well as knowledge of the industries or market areas served.

Complies with all related Federal, State and Industry laws and regulations pertaining to Banking.

Experience with many types of client tax returns, understanding W-2, K-1 and various types of cash flow analysis.

Review received documentation within 24 hours for discrepancies, omissions, asset and income verification and updates based on verified information

Provide sales and service support (i.e., create, review and distribute various client reports and presentations or assist with client events); may be for current clients or prospects.

Assist with phone calls to prospects and clients, schedule all client-related appointments, and coordinate client mailings/invitations to company events.

Leader Bank; Arlington, MA (Onsite) July 2020- November 2021

Loan Processor (Full-time)

Collect and prepare all necessary documentation for the loan package.

Research applicant credit status and current financial position.

Prepare and maintain all paperwork for existing and new loans, including loan disclosures.

Create repayment plans.

Complete loan contracts and ensure clients are kept informed of the rules and requirements.

Work with clients to establish their needs and recommend suitable types of loans.

Submit files to the designated Underwriter.

Conduct interviews to assess client eligibility for loans or mortgages.

Ensure you comply with the established regulations and law requirements.

Follow-up with clients to verify important information.

Cambridge Savings Bank; Arlington, MA (Onsite) January 2016-July 2020

Bank Teller (Full-time)

Perform 75-150 customer transactions of all kinds daily (i.e. deposits, withdrawals, transfers, etc.)

Process cash orders through online ordering portal to maintain proper branch cash levels and balances.

Utilize bank programs to build and maintain customer relationship profiles and ensure accuracy.

Perform monthly cash box and vault audits to balance branch under bank guidelines and procedure.

Assist in the training of new employees to maintain a cohesive team-oriented atmosphere.

Practice customer service by utilizing clear, written and verbal communication to maintain a good client relationship.

Color, Inc.; Boston, MA (Onsite) February 2015 - December 2015

Retail Sales Associate (Part-time)

Performed 100-200 cash register transactions daily.

Maintained and organized inventory at multiple locations.

Assisted in marketing strategy through store layouts and floor sets.

Educated and inform customers on product knowledge to provide exceptional customer service.

Trained and educated new employees on sales and service guidelines according to company policy.

Maintained store cleanliness and organization to offer best presentation to customers.

Sports Collection; Cambridge, MA (Onsite) September 2014-January 2015

Retail Sales Associate (Part-time)

Performed 25-50 cash register transactions daily, including purchases, exchanges and, returns.

Organized clothing displays in a way that offered optimal marketing and exposure of products.

Worked with many Spanish-speaking customers and offered a bilingual customer service experience.

Processed the end of day cash drawer balancing to ensure sales report accuracy.

Performed monthly inventory check and processed purchase of new product.

Collaborated with managers and owners to generate new merchandise ideas to remain competitive within the sales market.

J.P. Licks; Somerville, MA (Onsite) May 2014 -September 2014

Scooper/Customer Service (Part-time)

Processed 100-200 customer ice cream/frozen yogurt orders daily while ensuring accuracy and efficiency

Informed customers on ingredients and flavor variety while keeping potential allergy risks in mind

Cleaned and sanitized coolers and freezers in a manner that abides by safety and health regulations

Processed payment of orders and performed end of day balancing of cash drawers

Played a foundational role in the opening and customer acquisition at a new location (Assembly Row)

Provided a family-friendly method of customer service to ensure a positive experience and customer retention.

Gauchao Brazilian Cuisine; Somerville, MA - (Onsite) April 2011-April 2014

Hostess/Customer Service (Part-time)

Welcomed guests in a warm and friendly manner.

Asserted their dining/lodging needs.

Seated guests and managed the seating chart.

Monitored restaurant activity to determine seating and dining flow.

Responded to guest inquiries and requests in a timely, friendly, and efficient manner.

Performed opening and closing duties, as needed.

Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

Helped fellow team members and other departments wherever necessary to maintain positive working relationships.

Freelance Cleaning; Somerville, MA (Onsite) March 2010-March 2011

Janitor/Housekeeper (Part-time)

Cleaned, stocked and supplied designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)

Performed and documented routine inspection and maintenance activities.

Carry out heavy cleansing tasks and special projects.

Notified management of occurring deficiencies or needs for repairs.

Adjusted and minor repairs.

Stocked and maintained supply rooms.

Cooperated with the rest of the staff.

Followed all health and safety regulations.

REFERENCES:

Available upon request.

Contact this candidate