Customer Service Social Studies

RACHAEL CSENCSITS

*** ****** **** ****, *************, Pennsylvania, 19534, US • 562-***-**** • ************@*****.*** With forward-thinking strategies, skilled in maximizing employee performance, customer relations, and business profitability. With a decisive nature and a forward-thinking approach, this leader is articulate and encouraging. Focused on ensuring smooth financial, personnel, and operational operations. Offering a friendly and engaging personality, as well as experience in improving customer relationships. Professional with 38 years of progressive experience in the field who is highly organized and detail-oriented. Effective project manager and problem-solver with programming skills and a hardworking mentality. Pursuing a new position that rewards hard work and dedication. Working with people at all levels is highly effective and comfortable for me. Dynamic communicator who consistently outperforms company goals and expectations. Change Management

Results-oriented

High-volume

Cold calling

Proficiency in customers

Multi-Task Management

Advertising

Creative problem solving

Heavy lifting

Conflict and dispute resolution

File/records maintenance

Time management skills

Supply replenishment

Client-focused

Excellent communication

Lead development

Microsoft Office

Computer literate

Customer service

Public Administration - Ph.D - 2024

Capella University - Minneapolis, MN

Conflict Resolution - Ph.D

California University of Pennsylvania - California, PA Public Administration - Ph.D

Walden University - Baltimore, MD

Computer Instruction - Master of Arts - 2008

Kutztown University of Pennsylvania - Kutztown, PA Secondary Education/Social Science - Bachelor of Arts - 2006 Kutztown University of Pennsylvania - Kutztown, PA Professional Summary

Skills

Education

Owner/Operations Manager - February, 1987 to Present Csencsits Dried Fruits & Nuts - Reading, PA

Used performance and sales report data to assess and improve operations in order to meet changing conditions and anticipated needs. Assessed upcoming program plans in order to forecast resource requirements. Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.

Created and implemented day-to-day operations plans, such as delivery routes, employee assignments, and promotion strategies. Worked with area managers to assess needs and improve operational strategies. Completed daily reviews of financial reports and investigated variances with accounting staff to keep records accurate. Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits. Intern - August, 2020 to December, 2020

United Nation

documentation of UN Security Counsel meetings

teacher - August, 2008 to June, 2009

Fleetwood Area Senior High School - Fleetwood, PA

Conduct small group and individual classroom activities with them based on differentiated learning needs to ensure that all students are learning to their full potential.

Assisted student teachers with classroom management, lesson planning, and activity organization by mentoring them. Delegated various tasks to coworkers and students in an appropriate manner as a leader. Gathered, analyzed, and tracked student progress data. Teacher - August, 2007 to June, 2008

Louis E. Dieruff High School - Allentown, PA

All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed. Encouraged students with particular academic interests to pursue them to the fullest extent possible. Planned and implemented integrated Social Studies lessons to meet national standards. Assessed students' progress and met with parents to discuss their children's progress. Created fundraisers and completed grant documentation to raise funds for the district. COO - August, 2020 to December, 2021

Intelligence Renaissance Industries

Track down funding for operations

Kept track of the master schedule and scheduled appointments. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel as the office's point of contact.

Was in charge of spending and collaborated with the accounting department to manage budgets. Dealt with issues like understaffing, conflicts, employee terminations, and disciplinary procedures. Work History

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