Flight Attendant Customer Service

GG

Giggi Gazzaneo

* *******:

PROFESSIONAL

SUMMARY

SKiLLS

WORK HISTORY

EDUCATION

LANGUAGES

Accomplished Flight Attendant offering over 34 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to

Crew Coordination

Team Oversight

Sales Expertise

Safety Procedures

Verbal and Written

Communication

Company Culture and

Values

Company Policy Adherence

Brand Promotion

Guest Services

Food and Beverage Service

Emergency Situations

Management

Public Interaction

Avlation Regulations

Adult AED and CPR

Public Speaking

Issue Resolution

Deplaning Oversight

Evacuation Procedures

Crew Direction

Conflict Resolution

Techniques

Cleanliness and Sanitation

Client Support

Constructive Feedback

Aircraft Safety Checks

Passenger Care

Status Updates

Pre-Flight Briefings

Customer Feedback

Critical Thinking

Emergency Care

Hospitality Service Expertise

Interpersonal

Communications

Safety Regulation

Compliance

Boarding Coordination

Crew Resource

Management

Conflict Mediation

Medical Emergency

Response

Passenger Documentation

Takeoff Instructions

Guest Satisfaction

Administer First Ald

New Hire Coaching

Regulation and Compliance

Monitoring

PA Systems

Service Quality

FLIGHT ATTENDANT

05/2000 to CURRENT

American Airlines Dallas, TX

Completed pre-flight safety checks to reinforce passenger safety.

Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

Supported passengers with special needs and provided assistance to wheelchair passengers.

Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Performed pre-flight cabin checks to maintain operational safety equipment.

Answered passengers' questions about flight, aircraft and destination.

Assisted passengers in boarding and deplaning aircraft.

Offered personalized assistance to children, elderly and passengers with special needs.

Ensured safety and comfort of customers onboard aircraft.

Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Assisted passengers with storing luggage and helped locate seating.

Answered passenger questions and provided solutions to issues arising during flights.

Performed pre-flight safety checks to verify oxygen masks, life Jackets and other emergency equipment in good working order.

Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Relayed updates and information to passengers after confirming key details with pilot.

Resolved passenger conflicts and medical emergencies during flights.

Collaborated with flight crew to maximize smooth and safe flights Delivered food and beverage service, reading material and other in-flight services.

Advised passengers of flight regulations to maximize safety and security.

Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.

Monitored cabin during flights and responded to passenger inquires or issues.

Demonstrated knowledge of aircraft safety features and emergency equipment.

Responded to passenger emergencies to provide first aid.

Used excellent customer service skills in addressing passengers'

TESTES

Jersey Village High School, Houston, TX

05/1985

Spanish

Native or Bilingual

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