Help Desk Software Developer
Resume:
Monroe, NC *****
*********@*****.***
CHERYL PAINE
Objective
To secure a challenging position that takes full advantage of my education, potential, and experience. Information technology professional with over 25 years of diversified experience in microcomputer and telecommunications support. Highly motivated and dependable team player, with proven problem resolution skills.
Education
Distributed LANS
Windows Server 2012, 2019, UNIX. TCP/IP, OS/2 2.11 and Warp
Hardware Certifications
Dell, Toshiba, Compaq, IBM, Fujitsu, NEC, Grid, NCR, Texas Instruments, Hewlett Packard, Micron, Hubbell Wiring, IBM 3090 Mainframe, DEC VAX, SUN
Software Applications
Remedy, Microsoft Access (scripting and VBA), SDInfo, Sigmaflow, Adaptive, C++ .NET, Mastering Microsoft Visual Basic 6 Development, Mastering Visual Basic 6 Fundamentals, Crystal Reports 10.0 and Console Management, Perl 6.0, python, Sybase, Windows Professional, Microsoft office, Windows 95, Windows NT, Winrunner Mercury TestSuite 6.0, Lotus CC:Mail Administration Certification, Advanced DOS, Cobol, JCL, SAS, TSO, Powerflex, Reflection, Remedy, Lotus, Autocad 10.0, ADP payroll system, PC Anywhere, Rbase System V, Wordperfect for Windows, Dreamweaver 2004, Macromedia Flash, Java; Powerbuilder 10, Centura, CodeWright, Reflex, Source Code Control System, RapidSQL, TWSAdmin, Informatica v7.1.2 and 8.6.1, Sharepoint, Lawson 10, Landmark, IPA, Process Designer, RSA Archer, AMAG, Symmetry 9.1, NEC Express Cluster R3, SQL server 2016, Confluence
Berkeley School of Business – White Plains, New York
Phoenix University - Masters Degree in Computer Science w/Cyber Security
Expérience
2021 – Present Genesis10 Contractor to Bank of America – System Administrator
Coordinate windows and linux server patching processes with AIT Managers, Patch Support folks, and DBAs for 15k servers a month. Using Remedy for ITSM, CRQs, tracking of evidence, patching approvals and associated targets.
Attend weekly coordination meetings for incidents where patching needs to be canceled\rescheduled due to isolation periods..
Work closely with system administrators and application owners to coordinate and deliver updates to resolve vulnerabilities.
Required to analyze vulnerabilities and ensure appropriate action is being taken against the server ensuring smooth patch delivery.
Responsible for reporting results to clients and partner teams
2013 – 2021 ISO-New England – Computer Scientist
Support Sigmaflow application for IT, maintaining users, roles, workflows, application metadata and integrated tripwire bridges using RSA Archer platform.
Support and maintain Financial Applications hosted internally and externally interfaces at ISO New England. Support tasks include issue investigation and resolution of IT problem tickets in a timely manner for Third Party Applications and ISO Applications. Work closely with payroll configure ETL transformation processes via HTML, XML, SOAP API processes for encrypted data.
Lawson Administrator – Upgrade current Lawson system from 9.0.1 to 10.0.6. Technical tasks include application administration, programming (COBOL and process flow designer/xml) of bug fixes and improvements, testing, implementation, and coordination of bug fixes and production migrations to the Financial Application. Responsible for upgrading, patching, and building out Lawson servers, including Lawson Business Intelligence.
Shift priorities with quick issue resolution while meeting deadlines for miscellaneous tasks and adhering to standards and procedures set by ISO New England.
Provide on-call rotating support during core business hours.
Consistently work with NESS, FSM, and AMAG with installations, upgrades, and patching of the AMAG system
Strictly enforce CIP Compliance evidence based on FERC and NERC requirements.
2010 – 2012 Virtus Investment Partners, Hartford CT - Systems Specialist
Responsible for maintaining and implementing Access and VBA changes to several in-house access databases that provide Corporate Accounting data to a hosted environment via Citrix for General Ledger, Accounts Receivable/Payable, Asset/Cash Management.
Work with the business area to identify requirements, upgrades, and changes to our system that integrate with the hosted environment.
Provide on-call coverage for production batch nightly batch cycle on a rotating basis
Create and maintain automated jobs in the Tidal Enterprise Scheduler using appropriate pre-defined system variables
Perform SOX testing requirements per Risk/Audits schedule.
2007 – 2010 MassMutual, Springfield, MA - Systems Specialist
Create, implement, and maintain UNIX scripts. Responsible for coordinating, scheduling, and implementing maestro jobs to execute informatica workflows/maps.
Perform upgrades of informatica and maestro software applications periodically for the department. Rotate on call for 24x7 coverage of multiple environments
Process builds into all environments using version control software and maintaining auditing trails
Work closely with Database Administrators and Unix Engineers to ensure tables, schemas, and indexes are appropriately created, as well as factoring table space, and filesystem space issues.
Work closely with other business areas/stakeholders to ensure projects are implemented as smoothly as possible. Act as department’s Sharepoint Administrator creating wikis, info path templates, and updating documentation for knowledge capturing.
2006 – 2007 VERTEX, INC., New Britain, CT - CONSULTANT to MassMutual, Hartford, CT
Software Developer
Create and implement new SQL procedures using CodeWright in support of the Retirement Services specifications.
Support the Plan Year End system as Regulatory regulations mandate new requirements annually using Centura (front-end), Reflex, SQL procs, UNIX scripts, Visual Basic, and Excel macros as needed.
Write up technical design documents for audit purposes.
2004 - 2006 Alliance Capital Management LP, New York, NY - Software Developer
Develop and implement stored procedures using Sybase, Powerbuilder, and SQL to feed Crystal Reports from SS&C CAMRA tables, and to process nightly batch updates.
Responsible for writing, implementing, and scheduling customer based specialized Crystal Reports using Crystal Reports 10.
Implement reports for web access via Crystal Console Management.
Provide on call nightly batch processing support.
Responsible for the implementation of a new database system, tracking Crystal Enterprise Reports and Business Units.
Maintain Camra 2000 Accounting/Operations software system and tables.
Ensure all SQL tables, triggers, views, and stored procedures compile when new versions of Sybase are released.
Write Object DataWindows and Views in PowerBuilder for data extraction and Business Unit presentation.
2002 – 2004 Rushford Center Inc., Middletown, CT - Software Developer/IT Specialist
Responsible for the implementation of a new Healthcare system across three agencies in the network (CMHC). Analyze each agencies data requirements, design Unix system (workflow, menus, data code tables, control files, parameter files, uscripts, mui edits, etc) to ensure confidential client information is maintained and effectively reported to DMHAS and JAHCO personnel.
Responsible for the design and implementation of all HCFA 1500s; UB 92s billing, which entails knowledge of the entire billing process and the Mental Health Payer requirements, as well HIPAA requirements.
Prepare and analyze data for periodic reports and process special requests as needed. Assist Financial and Payroll personnel in Report Writing, Accounting System, ADP (payroll system) installations, configurations, and maintenance.
Provide help desk functions for over 300 personnel, application/hardware installations and configurations as well as networking issues.
Provide AIX (UNIX) hardware configurations and backups.
Ongoing analysis of systems and procedures with an eye towards improved efficiency and accuracy; design applications as needed and or analyze available commercial software.
Applications developed/maintained include SQL; Access; Visual Basic; Visual FoxPro5 (Open Systems Application); ADP; Platinum for Windows and FRX Financial Reporting; Dbase IV (Echo System); Crystal Reports 8.5 (Developer); UNIX.
1998 – 2002 SS&C Technologies, Inc., Windsor, CT - Software Developer
Maintain Camra 2000 Accounting/Operations software system using powerflex, pfxbrowse, pfxviewlite, and visual basic.
Wrote python scripts for calculation of regulatory calculations.
Build/design test plans for the Camra system using Mercury’s Interactive Win Runner and Test Director Software packages. Used TSL to execute unattended tests. Created data-driven tests, as well as user-defined functions and libraries.
Maintain the Regulatory system based on rules and regulations passed from the NAIC.
Develop and maintain Report Express system that allows clients to execute a consolidated Camra data store based on user-defined parameters. This simplified user interface allows the creation and execution of running complex reports quickly and easily.
Troubleshoot client related issues. Analyze and debug using powerflex utilities.
Determine/implement modifications when necessary based on business reasons.
Develop customized utilities for selective clients.
PC/Lan Help Desk Coordinator
Provided hardware/software and phone support to over 500 employees nationwide for installations and configurations of various platforms.
Maintained the Goldmine database for Company owner.
Executed monthly reports indicating high volume sales opportunities.
Ran backup and restores of various servers using ARCServe 6.0.
Designed a Microsoft Database using Access to track inventory of all hardware.
1997-1998 Technical Logistics, Inc./ADVO, Inc., W. Locks, CT - PC/Lan Administration
Implementation/coordination of desktop configuration installations.
Configured and installed over 500 desktops and laptops throughout ADVO, Inc. nationwide within very tight timeframes.
Provided on-site help desk support for Home Office users and phone support for Field Office users.
Training to IBM Reps of installation/configuration processes.
Provided inventory/asset management for all the installed equipment
1996 – 1997 Cigna, Bloomfield, CT - Help Desk
Provided on-site help desk support for over 800 customers.
Troubleshot various types of software applications, including Oracle, and hardware problems on a wide variety of desktops and laptops.
Worked closely with countrywide personnel on homegrown Cigna applications, which required in-depth knowledge of dynamic linking and object embedding.
1995 – 1996 ITT Hartford Insurance Group, Hartford, CT - Help Desk Support
Provided on-site hardware and software support to over 500 UNIX based Commercial Marketing Segments cooperation clients. UNIX involvement consisted of bringing down and restarting of servers, loading new software on servers, performing backups and issuing CPIO commands.
Answered phone calls ranging from software support to hardware support on UNIX based servers. Hardware support consisted of upgrading BIOS, hard drives, memory simms, CDRoms, sound blaster, NIC, and modem cards, and troubleshooting of IRQ interrupts.
CC:Mail Administrator for all Home Office and Regional Office post offices (50 total). Implemented the design and infrastructure for the regional offices and trained employees on how to maintain their post office in an Administration capacity (i.e., backups, restores, purges).
Contact this candidate