Customer Service Loan Specialist
Resume:
Regina DiGennaro
Fredericksburg, VA *****
*************@*****.***
Customer service oriented with several years of management and customer service experience. Work Experience
Owner/Operator
OCD Cleaning - Fredericksburg, VA
June 2014 to Present
Cleaning Specialist
Swept Away Cleaning - Fredericksburg, VA
June 2013 to Present
Responsibilities
To ensure clients homes were cleaned with exceptional care paying special attention to disinfect kitchen and restrooms
Moat Billing Agent
Geico - Fredericksburg, VA
April 2012 to September 2012
Achieved a 100% quality and customer service rating by providing our customers with a willingness to assist and an accurate account of their billing/policy/payment needs. Manager
The Mad Crab - Fredericksburg, VA
January 2011 to July 2012
It was my responibility to open and close which included doing morning and night audit of cash register, inventory, night deposites. I was also responible for managing 5 employees to ensure food was being prepared properly and served to patrons in a friendly timely manner. Sales Manager
Sprint
January 2010 to December 2010
Provided onsite training to new employees along with ensuring current employees reached and maintained the sales goals presented to them. Completed weekly and monthly inventory. Participated in regular conference calls.
Respiratory Therapist Assistant/ Certified Nursing Assistant Mary Washington Hospital - Fredericksburg, VA
June 2005 to October 2007
As a respiratory assistant it was my responsibility to ensure all the vents and bi-paps where sterilized and in perfect working order along with assuring the therapist has the materials they needed to perform their jobs.
As a CNA in the Intensive Care Unit it was my responsibility to assist the nurses in direct patient care. SENIOR LOAN SPECIALIST LEVEL III
COLLEGIATE FUNDING SERVICES - Fredericksburg, VA
February 2001 to June 2004
MY RESPOSIBILITIES INCLUDED CONTACTING POTENTIAL CUSTOMERS REGARDING CONSOLIDATING THEIR STUDENT LOANS. I COMPLETED APPLICATIONS FOR FEDERALLY GUARANTEED STUDENTS LOANS ALONG WITH PRIVATE AND PARENT LOANS FOR UNDER GRADUATE STUDENTS. Education
General
North Stafford High School
1990
Skills
• Hospital Experience
• Sales Management
• Patient Care
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