Customer Service Pharmacy Clerk

Shewanda

Morris 504-***-****

**********@***.***

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Results-driven professional with experience as a pharmacy technician, pharmacy clerk, and customer service. Able to demonstrate a strong work ethic, effective goal setting, and problem-solving skills. Takes pride in building rapport with colleagues and customers to positively impact my surrounding environment.

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Experience Tulane University Hospital and Clinic / PATIENT SERVICE COORDINATOR

06/2007 - PRESENT, New Orleans, LA

● Carry out essential patient pre-registration, admission, and appointment scheduling in person or by phone as assigned.

● Organized confidential customer-required documentation such as insurance identification, personal identification, prescription, referrals, and authorization.

● Troubleshoot customer questions and concerns with sufficient responses.

● Assemble meetings, calls, and appointments with customers

● Schedule and/or process ancillary diagnostic, surgery or consult orders as assigned.

● Execute clerical duties in support of department operations. Tulane University Hospital and Clinic / PHARMACY

TECHNICIAN

2000 - 2007, New Orleans, LA

● Performed pharmacy functions and services for outpatient retail pharmacy and outpatient clients.

● Collected, processed, and entered orders into the computer system, followed by presenting to patients, customers, staff, and clinic personnel.

● Assisted in inventory control for supplies and medication.

● Responsible for daily and monthly sales reports in conjunction with various related duties.

● Informed patients of HIPPA Regulations and retrieved signatures for log.

Tulane University Hospital and Clinic / PHARMACY CLERK 1986 -2000, New Orleans, LA

● Input data, filled documents, and provided other essential office duties.

● Performed several duties as cashier, bank depositor accounts payable and receivable.

● Built customer rapport by assisting with product requests and exchanges.

● Liaison between patients, pharmacists, and staff by providing customer and personnel assistance.

● Conducted new employee training and ensured the success of new hires.

● Priced and organized incoming stock, prepared invoices for payment, and interacted with pharmaceutical

representatives.

● Maintained a clean and safe environment.

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Skills ● Meditech Software

● Microsoft 365

● Knowledge of pharmaceutical terminology and

procedures

● Great capacity for learning new skills

● Detail oriented

● Customer Service

● Type 35-40 words per minute

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