Customer Service Resources Assistant
Resume:
Nina Turner
Magalia, CA *****
***********@*****.***
WORK EXPERIENCE
Associated Pension Consultants, Chico CA 530-***-****
Human Resources Assistant, Jan 2020 – Current
•Assist with Payroll
•Conduct Pre-employment Reference checks, screening, and employment verification.
•Prepare new and terminated packets for California and out of state employee’s
•Scan personnel file into system (Paperless Office)
•Post Open positions online and upload Resume’s and application into Company ATS.
•Enroll employee’s in all Company benefits, Open Enrollment. Set up training on Mineral and ThinkHR sites.
•Process COBRA, HSA, FSA, Cafeteria plan audits. EDD state tracking of all California employee's.
•Update Employee Policy Handbook on ThinkHR site
•Familiarity with HR databases, applicant tracking systems and candidate management systems
IMMEDIATE CARE, CHICO, CA 530-***-****
HUMAN RESOURCES ASSISTANT,, OCT 21, 2019 – DEC 2, 2019
•Handles employment application intake and assists with recruiting by organizing resumes, conducting phone screens, conducting reference checks and sending regrets letters as needed.
•Ensures all new hire paperwork is completed and new hire notices are provided.
•Ensures all employees have access to the employee manual and the employee manual is updated as necessary.
•Maintains files and filing system including e-files and archived files.
•Processes employee changes (i.e. salary changes, direct deposit, title changes, address change, etc.) by sending to Allevity HR, or changing directly in the system.
•Responds to employee/client questions regarding general human resources, payroll and benefits issues. Assists employees and supervisors with basic interpretation of HR policies and procedures.
•Keeps required employment postings up-to-date.
•Responds to reference checks and verifications of employment status.
•Assists with benefits administration.
* Maintains Injury and Illness Prevention Program.
•Completes and maintains I-9s for all employees and follows up with missing documentation.
•Ensures terminated employees receive final paycheck and required paperwork within required timeframe.
•Compiles and updates job descriptions as necessary.
•Provides secretarial support including, but not limited to composing, typing, and proofreading correspondence and special projects for human resource operations.
•Maintains strictest confidentiality.
NORTHERN VALLEY INDIAN HEALTH, INC., Chico, CA 530-***-****
Human Resources Assistant, Jun 2012 – March 4, 2019
•Analyze employment-related data and prepare required reports.
•Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
•Maintain records.
•Credentialing Providers (Medical, Dental and Phychiatrist).
•Compensation and benefits administration and record keeping.
•Employee orientation, development, and training logistics and record keeping.
•Conduct reference or background checks on job applicants.
•Schedule Pre-employement physicals, Drug screenings, TB testings.
•Contact job applicants to inform them of the status of their applications. Schedule interviews.
•Hire employees and process hiring-related paperwork.
•Interview job applicants to obtain information on work history, training, education, or job skills.
•Prepare or maintain employment records related to events such as hiring, orientation, termination, transfers, or promotions, using human resources management system software.
•Review employment applications and job orders to match applicants with job requirements.
•Schedule or conduct new employee orientations.
•Explain Insurance benefits, process enrollment for new hires and during open enrollment.
•Maintain HIPAA compliance. FLMA when needed.
•Create and maintain ID badges and photos, order supplies.
•Tally cash drawer and prepare bank statement, run to bank.
•Team player and worked independently.
Price and Brown, Attorney at Law
Receptionist, Sep 2007 – Jun 2012
•File and maintain records.
•Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
•Order office supplies, A/R, bank drop off.
•Receive payment and record receipts for services.
•Assist Legal Secretary with Depositions.
•Put binding on court Documents, take legal documents to court house or drop off at required location.
•Duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
•Answer Phones and take messages or direct the call to the appropriate Attorney.
EDUCATION
Pioneer High School, Redding, CA
Shasta Collage, Redding, CA (Some college)
ADDITIONAL SKILLS
•Microsoft Excel, Microsoft Word, PayChex system for HR purposes, and basic office equipment.
•Classes through Fred Pryor and National Seminars for HR Law, Records Management and Retention, FMLA Compliance Update, Organizational Skills, Business Writing.
•Learn quickly.
•Multi-task and people oriented.
•Able to learn Insurance billing and clean office.
PREVIOUS EXPERIENCES
Sales in retail 7 years’ experience, Banking 1 year, Supervised small staff 2-year, customer services 30+ years’ experience and dependable for 30+ years.
REFERENCES:
Shannon Drummond, Friend and Ex Co-worker, 530-***-****
Cheryl Goodwin, Friend and Ex Co-worker, 530-***-****
Sarah Black, Friend and Ex Co-worker, 530-***-****
Nina Turner
14465 Essex Ct
Magalia, CA 95954
***********@*****.***
To Hiring Department,
I’m applying to work with your company because I believe my devotion to work, strong work ethic, and reliability will benefit your company and my work beliefs. I briefly review my education and experience below.
Education
FLMA Compliance, Records Management, Retention, and Destruction for Administration Professionals, customer service, and HR Law.
Experience
I have 9 years of experience in the HR field, Full cycle recruiting, Training, Onboarding, Terminations, Document tracking/audits,and 19+ years of office experience. I have retail sales experience, Supervising, Register, Stocking and planograms. I have experience in all the basic office skills including:
•Supervisor 2 years
•Customer Service 30+ years
•Banking 1 year
•Sales in retail 7 years
•2.5-year payroll
•Cash register balancing 8+ years
•Recruiting, training, onboarding 9 years
•Document tracking/audits 9 years
I believe my education and extensive experience; strong work ethics would benefit your company and my own goals.
Thank you for reviewing my application. I look forward to hearing from you. If you have questions, you can contact me at 718-9924 or at ***********@*****.***.
Best regards,
Nina Turner
***********@*****.***
Contact this candidate