General Manager Assistant
Resume:
SH
SHAWN HAYGOOD
********@*****.*** 214-***-**** Rowlett, TX 75089
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives. Ambitious, brings friendly, outgoing nature over more than 30 plus years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Training and development skill
Business Development
Team leadership strength
Business operations background
Budget control
Training and development
Schedule management
Employee development
Standard Service Heath, TX
Assistant General Manager
09/2015 - 05/2022
I was the first employee of the concept. I started as a line cook and was moved to the AGM position after 3 months.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Motivated and led team members to work together to achieve targets. Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Identified customer needs and delivered relevant product solutions and promotions.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success. Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. Met business targets with streamlined operations strategies. Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Summary
Skills
Experience
Strategized long-term business needs while generating guest relations feedback for process improvements.
Enhanced team engagement and performance with daily updates and informational meetings.
Helped team develop specialized projects, events and promotions. Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
Tillmans Roadhouse Dallas, TX
Executive Chef
08/2014 - 07/2015
Coordinated and executed menu planning, recipe development and daily restaurant operations.
Planned and prepared food product orders to maintain appropriate stock levels.
Monitored quality, presentation and quantities of plated food across line. Trained kitchen workers on culinary techniques.
Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Focused on customer satisfaction, creating delicious cuisine to impress diners.
Supervised dramatic changes to kitchens, adhered to health department standards and handled customer requests for healthier food options. Supervised 17 BOH staff members and delivered mentorship to strengthen kitchen skills.
Performed financial analysis and recommended effective methods to cut costs.
Monitored meals served for temperature and visual appeal. Utilized local, fresh food products to support local economies and showcase community support.
Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
Managed kitchen staff team and assigned various stages of food production.
Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
Purchased ingredients from local farms to benefit environment and reduce costs.
Streamlined kitchen processes to shorten wait times and serve additional guests.
Improved performance of team members resulting in high-quality meals produced daily.
Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
Supervised 13 BOH staff members and delivered mentorship to strengthen kitchen skills.
Negotiated with food suppliers to cut costs by buying in bulk. Provided effective orientation and training to each new associate and developed ongoing training programs.
Implemented and maintained excellent service to achieve guest satisfaction.
Initiated software based inventory control system to manage inventory and analyze food cost.
Managed ordering, inventory levels, receiving, invoice settling and equipment maintenance.
Iron Cactus Dallas, TX
Bar Manager
01/2011 - 01/2014
Commanders Palace New Orleans, LA
Dining Room Manager
01/1999 - 01/2010
University of Texas At Austin Austin, TX
Bachelor of Science in Clinical Psychology
04/1993
Education and Training
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