Desk Receptionist Front

**********@*****.*** 773-***-**** Lake Zurich, IL 60047

PROFESSIONAL SUMMARY

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. WORK HISTORY

Zen Leaf. Prospect Heights, Illinois

Budtender 03/2021 - Current

Jones Apparel Group. Schaumburg And Chicago, IL

Store Manager 04/2006 - 02/2011

SKILLS

EDUCATION

Buffalo Grove High School

Buffalo Grove, IL

Answered questions about medicinal and recreational uses and effects High School Diploma and qualities of different strains.

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● Sold flowers, concentrates and edibles in fast-paced environment. Checked guests' photo identification for validity and age requirements.

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● Restocked supplies and arranged displays.

Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.

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Read industry publications to maintain knowledge on current and future bud trends.

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Built customer loyalty and retention by delivering excellent shopping experiences.

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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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● Managed efficient cash register operations.

Listened to customer needs and desires to identify and recommend optimal products.

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Developed strong rapport with customers and created positive impression of business.

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Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

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● Order management

● Customer-oriented

● Product and Service Sales

● Store Management

● Staff Management

Dona Naleck

Flirty Girl Fitness. Chicago, IL

Cafe Manager/Front Desk Receptionist 11/2007 - 01/2010 Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

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Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

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Supervised guests at front counter, answering questions regarding products.

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Completed all point of sale opening and closing procedures, including counting contents of cash register.

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● Maintained, purchased, and ordered food ingredients.

● Hosted bachelorette and birthday parties.

Politely welcomed arriving guests, providing room keys and information on amenities and policies.

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Updated customer accounts with add-on room charges, including minibar use and room service bills.

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Confirmed relevant guest information and payment methods to prevent fraud.

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Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

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Welcomed each new arrival pleasantly and confirmed reservations and identification.

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