Aml Analyst Customer Service

Oluwaseyi Oniku

Texas *****

903-***-**** ***.*****@*****.***

Skills

•Observant

•Report Writing

•Vigilant and watchful

•Reliability

•Shift work experience

•Patrolling

•Live chat

•Fluent in English

Experience

Access Patient Specialist 09/2022 Till date

AB LASH GROUP

Provides high level customer in all interactions with internal and external customers.

Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

Answers always calls accurately and with exceptional customer service.

Ensures caller’s needs are met and accurate information is obtained.

Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.

Acts as patient advocate and liaisons with various departments to meet mutual goals.

Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail

•Addresses concerns of patients, provides service recovery, and escalates issues as needed

•Coinbase 03/2021 To 08/2022

KYC/ AML Analyst

•Monitor, review and as necessary, react to client, account, broker, branch and firm transactional activity

•Follow-up, review, and/or investigate ‘unusual activity’ that is sent to the AML team

•Participate in succession planning for AML responsibilities

•Serve as the firm’s AML liaison or representative

•Daily review and analysis of surveillance items flagged as potentially suspicious transactions or exceptions

•Assisting in the investigation, drafting and filing of Suspicious Activity Reports.

Chat Specialist 07/2018 To 2/2020

Genpact

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Online chat Manager when appropriate

Create relationships with new customer to better understand and achieve their needs

Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately.

Following up with customers to ensure that reported technical difficulties have been resolved.

Maintaining client accounts and updating billing information as needed.

MEDICAL City 01/2016 -06/2018

•Directed calls to appropriate individuals and departments.

•Greet customers warmly and ascertain the problem or reason for calling.

•Actively pursued personal learning and development opportunities.

•Referred unresolved customer grievances to designated departments for further investigation.

•Set up and explained new membership contracts.

•Answered customer telephone calls promptly and in an appropriate manner.

•Suggest solutions when a product malfunctions.

Education

Bachelor of Science: Health Education and Science 2015

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