Service Agent Representative

GREG VEALETZEK

Montgomery, MN *****

480-***-**** - *******@***.***

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. SKILLS

Strong written and verbal

communication

Professional in customer service

problem solving

Excellent organizational and time

management

Highly motivated with positive

attitude, team player and self starter.

Capable of handling multiple projects

simultaneously with high degree of

accuracy.

Expertise in customer service, travel

coordination and file management.

Proficient in Microsoft Office, Excel,

Word and Powerpoint.

Improving customer experience and

product knowledge.

WORK HISTORY

04/2022 to 11/2022 Customer Service Specialist

Anchor Block APG CRH – Shakopee, MN

Assisted with pre-sales and post-sales support including processing purchase orders, sales returns, making changes to orders and managing expectations. Respond to telephone inquiries, providing quality services to customers and associates inquiring about availability of products or status of orders. Used coordination of sales team to achieve distribution of products. Completed paperwork, sales and weights and balance of each order with follow up. 12/2021 to 04/2022 Gaming Scheduler/Administrative Coordinator Mystic Lake Casino – Prior Lake, MN

Oversaw daily operations of scheduling of 100 plus employees to ensure of proper positioning per shift.

Communicated with management via phone, email or in person any outstanding daily issues with department staff. Late call in, absent from work, attendance issues and discrepancies.

Completed payroll, medical benefits and attendance time sheets for each team member on daily basis per payroll periods.

Used coordination and planning skills with management to achieve results according to schedule.

06/2006 to 04/2020 Global Systems Support Specialist American Airlines – Phoenix, AZ

Assisted front-line airport agents with real-time events with a wide range of support, including functional SHARES, QIK ticketing, passenger check-in functions, irregular operations recovery planning, polices and procedures and coordination with Operations center coordinator.

Supportive of core department responsibilities, phone support, re-accommodation planning, irregular operation resolutions and application release testing. Support operational readiness issues such as inoperable seats, aircraft routing changes, and limited schedule change functions.

Performed as member with the transition team in the merge of Usairways to American Airlines.

04/2003 to 06/2006 Customer Service Agent

Continental Airlines – Dayton, Oh

Assisted with customers ticketing and sales, check-in of passengers, rerouting of passengers, boarding and deplaning of aircrafts, assisted with customers lost luggage and reports. Loading and unloading of passengers luggage, weight and balance paper work of aircraft and push back and deicing of aircraft. 03/2002 to 10/2003 Suite Attendant

Dayton Dragons Baseball Team – Dayton, Oh

Catered private event suites with customer capacity of 24 to 50 Worked in conjunction with the kitchen staff for smooth and seamless daily and nightly functions

Bartender for private parties and business functions Set up and tear down of each suite nightly

Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of the team.

01/2000 to 12/2001 Customer Service Agent

United Airlines – Chicago, IL

Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Participated in team projects, demonstrating an ability to work collaboratively and effectively.

04/1991 to 08/2000 Bartender

Marriott Host International / Chili's Bar And Grill – Minneapolis, MN / Boston MA

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Prepared custom drink orders by accurately measuring and mixing house ingredients.

Kept bar stocked with liquors, juices and garnishes for drinks. Kept bar presentable and well-stocked to meet customer needs. Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Assisted with inventorying beverage stock and bar supplies. EDUCATION

High School Diploma

J.F.Kennedy Senior High - Bloomington, MN

Associate of Arts: Tourism And Travel Services Marketing Operations Rosemount Technical College - Rosemount

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