Healthcare support Behavioral health Patient service

Shatel L. Ingram

Yuba City, CA ***** 916-***-**** ****************@*****.***

Objective

Highly energetic, self-starter, looking to obtain a rewarding and challenging position in a positive, high-volume work environment where there is a potential for growth and where I can maximize my people-oriented experience, communication skills, problem analysis, and problem-solving abilities.

Professional Achievements

Handle a high volume of inbound/outbound calls and member correspondence within a dynamic call center environment

In-depth computer literacy and navigation skills within the various systems utilized by Blue Shield of California to assist with member and provider inquiries

Ability to coordinate with other departments within Blue Shield in a professional manner to provide the highest level of customer satisfaction to resolve inquiries on the first call

Proficient in Microsoft Office and Data Entry

Experience with medical terminology, CPT, ICD, HCPC codes, and HIPAA Compliance

Ability to multitask by quoting medical benefits, verifying member eligibility, claim correction and adjustments, and providing member and provider resources/response via fax, secure email, or U.S. Postal Services

Demonstrates the ability to make quality decisions by using my problem-solving skills to resolve members/provider issues on the first contact

Exemplary time management skills, highly motivated, and a fast learner that is dependable and able to adapt to change in a fast-paced environment

8+ years of exceptional customer service experience

Work History

Premiere Customer Service Representative 11/2020-01/2023

Blue Shield of California, Lodi, CA

Behavioral Specialist 01/2019-11/2020

Maximum Healthcare, Sacramento, CA

Care Home Coordinator 09/2018-01/2019

Almond Heights, Sacramento, CA

Care Home Coordinator/Med Tech 04/2014-05/2018

Golden Moments, Sacramento, CA

Education

Luther Burbank High school Paul Mitchell

Graduated –2007 02/2012-01/2013

Sacramento, CA Sacramento, CA

California State University, Sacramento

2007-2008

References available on request

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