Professional summary

Experience customer service leader with over five years of experience in supervision, training, forecasting and virtual customer service. Excited to bring my proven skills and customer enthusiasm to this company.

Professional experience

Collections Agent, AT&T

03/18 – 09/18

o Produce 200+ invoices for customers sent to collections with outstanding balances and unpaid status accounts.

o Maintain thorough knowledge of products, guidelines, and regulations to provide customers accurate responses.

o Analyze reports and provide support for billing issues to internal teams for review or correction with business and QA teams.

o Call expired and outstanding account holders to verify details, answer questions, offer opportunity to use package by collecting an extension fee.

o Engage stakeholders and maintain working business relationships with clients and internal support teams to enhance workflows and improve customer experience.

o Manage customers with past due accounts less than 30 days old to optimize loss prevention and revive positive

account statuses.

o Educated customers on privacy laws, data collection, and secure file transfer procedures during collection of payment.

Riverside hospital

Newport news, Va

Patient care technician

02/20-06-20

Checking in patients in the emergency room

• Taking vitals

• taking urine samples for lab testing

• EKG’s

• sitting for some patients

• Checking out patients

• Escorting patients to their assigned rooms

Gotham Footcare New York, NY

Medical Assistant/ administrative assistant 10/2013-01/2018

Welcomed patients and handled patient intake and discharge

Scheduled and confirmed patients’ appointments using Medisoft

Followed up with reminders and rescheduled appointments

Answered all incoming calls with reliable follow through

Verified insurance and obtained preauthorization’s and collected copayments

Prepared patients and rooms for consultations and procedures

Assisted the Podiatrist during minor procedures and with bandaging patients’ feet

Sterilized instruments and prepared equipment for various procedures including the cortisone shots

Monitored medical inventory and office supplies to restock examination rooms

Handled administrative duties such as fax and filing

Kiehl's Beauty Advisor May 2017 - Present

● Maintained and updated inventory records on a weekly basis

● Ensure client satisfaction with quality of skin care services

● Prepared and updated weekly work schedule.

● Performed makeup application and other assorted cosmetic tasks

● Assisted colleagues and management with special events and sales

Kiel’s New York, NY

Beauty Advisor May 2017 – 01//2017

● Maintained and updated inventory records on a weekly basis

● Ensure client satisfaction with quality of skin care services

● Prepared and updated weekly work schedule.

● Performed makeup application and other assorted cosmetic tasks

● Assisted colleagues and management with special events and sales

Starbucks

Bronx, NY

Barista/Key Holder 12/2015-10/2016

Take orders, make coffee, tea and other drinks to customer specifications

Maintain good customer relations

Take payments for purchases and tender cash

Ensure cleanliness and sanitization of all work place areas

Any customer complaints are dealt with in a professional and positive manner

Whitestone Multiplex Bronx, NY

Cashier 09/2009 – 06/2013

Sold movie tickets, managed and balanced cash drawers at the beginning and end of every shift

Answered incoming calls and welcomed customers

Assisted with concession stand as per request by management

Covered shifts and assisted management with various tasks as necessary

Dress for Success

Data entry clerk Bronx, NY

09/2010 – 02/2011

•Taught women how to dress for interviews and assisted with styling

Answered phones, entered personal information into a database

Helped organize community gatherings and kept all clothes in order

EDUCATION

New Age Training New York, NY

Medical Assistant Certificate Program 04/2013 – 12/2013

Completed an intensive 900-hr Medical Assistant Program

comprised of theoretical and practical applications of essential medical assisting skills which include the following:

Clinical Skills – Clinical Procedures, Clinical Asepsis, Vital Signs, Electrocardiography

Laboratory Skills – Phlebotomy, Urinalysis, Specimen Collection, Smear Procedures

Administrative Skills – Health Insurance Claims Processing, Medical Office Procedures

Patient Relations, Medical Terminology and Anatomy and Physiology

Monroe High School Bronx, NY

High School Diploma 09/2007 – 06/2011

PROFESSIONAL SKILLS

Answer a multiline switchboard,

Typing: 40wpm, filing, merchandising, cashier skills, money management

Excellent organizational skills

Clinical Skills

Phlebotomy, EKG, Vital signs, First Aid, Bandaging, Sterilization of Instruments, Urinalysis

Administrative Skills

Microsoft Word, Excel and PowerPoint

Medisoft, light medical billing and coding

•Passionate leader with over 10 years' experience across team management, accounting, and management.

•Proven track record of accurately handling time-sensitive and critical business needs to ensure optimal uptime and positive partnerships with stakeholders.

Excited to collaborate with cross-functional teams in Product, Engineering and Operations

Contact this candidate