Doris Day Cromartie *** Spindrift Lane Columbia, SC 29209 - # 813-***-**** (Cell) 803-***-**** (home)

Email: advu4k@r.postjobfree.com or advu4k@r.postjobfree.com

Qualifications Summary: Florida Registered Mental Health Counselor Intern Licensure #IMH-17206 and Department of Family and Children Functional Assessment Rating Scale (FARS) for Adults Functional Rating Scale Number # is 805-048-521. National Provider ID # 138*******. Group Facilitator highly skilled at helping clients break through defenses during individual counseling sessions. Assess support system needs and assist individuals to rebuild sober & healthy social networks. Intermediate Computer Skills, Group Facilitation, Anger Management, Addictions Cycle, Grief Stages, Defense Systems, Stress Management, Positive Relationships, Assertive Communication Strategies, Life Skills, and balanced living.

Education:

● Psychology, Ph. D., Harold Able School, Capella University (2008) 46 Semester hours (not completed)

● Counseling Psychology, MasRefere, Aug 2003, GPA 3.89, Webster University

● Health Care Administration, Masters of Science Degree, 29 Credit hours, Webster University

● Sociology, Bachelors of Arts Degree: October, 1993, (Psychology Minor), Coker College

Internship/ Volunteerism: Intern Counselor, 350 Hours (150 hours’ group therapy) Moncrief Army Community Hospital’s Psychiatric Inpatient Ward and Substance Abuse Rehabilitation Division (SARD) Outpatient Services.

● Documented intake assessment of active duty service members, and determined disposition for retention or to chapter out of service under supervision of LTC, Assistant Chief, and CMHS.

● Provided counseling / goal setting sessions to address behavioral health and recovery goals.

Volunteer, Substance Abuse Counselor, American Red Cross, 2000-2006

● Provided group therapy and classes to service members who were not able to make it through basic training and helped them get back on track and return to civilian life.

● Classes were focused on developing short/long range goals, work/careers, school/trade school, relationships, communication, decision making, etc.

● 50 percent of former patients /clients self-initiated contact to report successes in civilian life.

Professional Employment:

DACCO Behavioral Health, DPTI Drug Court Services; 11/04/2019

Outpatient services for 13 15 patients (co-ed); Provide Outpatient services for individual counseling and groups counseling focusing on substance abuse/recovery and assist clients in addressing any mental health issues by referring patients to mental health if there is a need for medication, and provide counseling therapy for patients during their individual sessions. Provide court reports of progress, Treatment Plans, etc.

DACCO Behavioral Health, Inc., Men’s Residential Facility 4/11/2016-Present

Substance Abuse Counselor and Registered Mental Health Counselor Intern License # IMH-17206. - Residential Care:-Manage caseload of 15 men, some of whom were formally incarcerate suffering from substance use/abuse. Provide psychotherapy counseling, case management, and family counseling to each.

Enter psychotherapy weekly notes and other documents required for each client. Provide psych- educational groups for 25 to 45 clients weekly. Provide Couples and Family Counseling. Produce Treatment Status Reports for clients required to go to court monthly, and prepare discharge packets for clients completing court ordered treatment for 4 to 6 months and submitting recommendations to lower levels of care from residential level at ASAM III Average success rate of 180/30 (30 of whom have relapsed, LAMA (left against med advice), or incarcerated again.

Notary Business, Research Information Agency, LLC, 1994-Present Small Business Owner / Operator providing mobile public notary and patient advocacy services as well as academic tutoring in the State of Florida & South Carolina.

Seniors in service program/Teacher Assistant-Grandparent

August 2014 to February 2015 Grandparent -Assist grades 1st to 3rd. Taught reading, writing, and math.

May 2014 - Research Information Agency- Tutor Doctor - 2 college students- Taught - Religion, literature, history, and sociology.

August 2012 - Research Information Agency - Tutor 3 college students 1 Ph. D. student-psychology and 2 Undergraduate students-Sociology, history, philosophy, and Literature.

Department of Defense, MEDDAC, Moncrief Army Hospital, Fort Jackson, SC, 1994-2013 Accomplishments:

Trained more than 3500 civilians and military personnel in Customer Service, Consideration

for others, dealing with difficult customers, communication, and other topics from 2001-2006. Analyzed the effectiveness of the Front Desk Clerk Training Program in gathering OHI (loss

500,000). Provided information to Financial Resource Management, who were able to recapture OHI information, and recoup over 300,000. Adjusted training program for this portion of training to focusing on critical information as a requirement for job performance. Awards: Webster University-Student Ambassador. Recruited 7 retirees and civilian personnel

to enroll in Webster University during the period of 2000 to 2003. Awarded prizes to Student Ambassadors for recruiting students who enroll during the school year.

Created a complaint database in ACCESS to capture data for monthly, quarterly, and annual

reports of type of complaints, who the complaint was filed on (shared information with Credentialing Office-Quality of Medical Care, and Courtesy). Created program in Excel to maintained files on providers to track trends of complaints. Also to

capture data of pain management. Reported findings to Patient Safety Officer. JCAHO requirement. Track and trend the type of complaints filed against two ER doctors, as the type of complaints were in the same category (quality of care & courtesy) consistently over a 6 month period of time. This tool helped clinic chiefs in performance evaluation review and credentialing. Patient Representative / Patient Advocate, 2007-2013 (DOD, MEDDAC Continued)

● Interview patients & family members who had complaints, concerns, suggestions, & compliments for MACH hospital and satellite clinics; Document & investigate incidents, then review and analyzed to reach a resolution. Coordinate risk management issues with Risk Management and Patient Safety Officers. All trends relating to quality of care & courteous service provided by doctors & staff were shared with the department chiefs. Made recommendations based on the Patients’ Bill of Rights & Responsibilities

● Conduct Obstetrical (OB) Briefings and coordinate their obstetrical care with the civilian section through TRICARE. Provide medical health benefits advice to Active duty Service members (AD SM) and family members, as well as the Retirees and their family members.

● Assist patients with medical claims that have gone to collection agencies, and investigate the cause of the problem as to why the patient was referred to the collection agency.

● Conduct briefings to Wounded Warriors on their health care benefits under TRICARE Prime and enrolled them in the Wounded Warrior Transition Unit (WTU) Program.

● Conduct weekly briefings to Reservists, NG, and other service members on their tour of duty period benefits entitlements.

● TRICARE Travel reimbursement program. Conduct briefings for Soldier Readiness Program (SRP) on their health care benefits, both deploying and returning from deployment. Assisted staff at WTU with WWs benefits information, and Defense Eligibility Enrollment Reporting System research data. Patient Representative (Advocate), 1994-2007

● Interview patients & family members, who have complaints, concerns, suggestions & compliments for MACH hospital and satellite clinics, Moncrief Medical Home (MMH). Document & investigate incidents. Coordinate risk management issues with Risk Management. Collect & review all medical documentation.

● Created database in ACCESS to gathered statistical data to tracked categories types of complaints, then showed the trends for various clinics/service departments that allowed analyzed various service issues. All trends relating to quality of care & courteous service provided by doctors & staff were shared with the department chiefs.

● Report findings: monthly, quarterly, & yearly of patients’ satisfaction.

● Collaborative group effort in 1996: Conducted study over 1 year period: Determination if the Emergency Department (1996) was a viable functioning resource. Based on the results, the ED was converted into an Urgent Care Clinic.

● Supervisory responsibilities: Supervisor of the Customer Service Center. Supervised one front desk clerk & several American Red Cross volunteers (1999-2007). Also one active duty service member assigned to assist the Customer Service Center from 2001 to 2007. Serve as member of the following committees: Patient Safety, Customer Service, Patient Rights & Organizational Ethics, & MACH Shining Star Award.

● Interactive Customer Evaluation Manager, 2002 Taught 10+ DoD Civilians and Military personnel to become Interactive Customer Evaluation (ICE) Managers. Managed, analyzed, and updated over 40 clinics/service departments’ ICE data. Train & assisted designated ICE managers (Health System Specialists) in their evaluation of their clinics/departments.

● MACHICE & MACH Webmaster Manager, 2002 Responded to customers written comments, complaints, compliments, and suggestions. All gathered data and analysis were reported to the Chief, Clinical Services Division.

● Front Desk Clerk Training Coordinator, 2001-2006 Quarterly Training program Responsible for ensuring through training that front desk clerks develop knowledge and skills to provide patient satisfaction, be able to deal with difficult customers, gather OHI information, knowledge of HIPAA and JACHO requirements. Trained and coordinated additional training for over 1700 civilians and NCOICs.

813-***-**** (Cell) Email: advu4k@r.postjobfree.com or advu4k@r.postjobfree.com

● Facilitator/Instructor CO2, 2000-2005 Consideration for others (CO2) training program. Provided training for over 3500 DoD Civilians and Military hospital staff members (Diversity, Communication, dealing with difficult people).

● Customer Service Manager, 2000 for Birth Month Essential Annual Refresher training (BEAR), & hospital New Comers Orientation (Initial Customer Service Training). Certified Customer Service Training (1996). Also provide Customer Service training in-services for various clinics & departments. Instructor for over 3500+ DoD Civilians and Military personnel. Responsible for coordinating Customer Service Week. Coordinate Patient Representative/Customer Service participation in the hospital’s Retirees annual health fair Professional Development / Continuing Education:

● Communication-40 hours, Education Center, Ft Jackson, SC., Certificate.

● Substance Abuse counseling (volunteer) MACH, Substance Abuse Rehabilitation Division Services, 6 years, Ft. Jackson, SC., Certificate.

● South Carolina Dept of Disability & Special Needs facilitator, 32 hours, Feb 2004 Certificate.

● Case Management at Dorn V. A. - 40 hours of training, 2008

● Cognitive - Behavioral Interventions for PTSD 9/16/2008

● Mild Traumatic Brain Injury 9/16/2008

● Suicide Prevention, 1996, 97, 98, 99, 00-08

● Proctor for student of Troy University 2005-2007

● Microsoft Office programs-ACCESS, EXCEL, PP, and WORD. Extremely proficient in creation of database, managing, and reporting. Extremely Proficient in many other software programs

● TRICARE University, Feb, 2009, 2011, 2013. MEDICARE & TRICARE, 2008, Retired & Reservist, MAY 2011 Licenses; Notary Public License for the state of Florida and South Carolina: Currently operating a small business as a mobile Notary Public & Independent Patient Advocate in Florida.

Affiliations

● Webster University Alumni American Counseling Association

● Certified Senior Advisor Alliance of Professional Health Advocates

# 813-***-**** (Cell) Email: advu4k@r.postjobfree.com or advu4k@r.postjobfree.com

References

1.Kristina Edward 1. Kristina Edwards, DACCO Behavioral Health Inc. Vocational Services; Supervisor, 813-***-**** - advu4k@r.postjobfree.com

2. Hector Davila, Guidance Counselor, Hillsborough County School System; 813-***-****, advu4k@r.postjobfree.com,

3. Mrs. Mary Reed, Chief, IMD Customer Service Center (Retired), 803-***-****, advu4k@r.postjobfree.com 4. MSG Yvonne Hughes, Health System Specialist (Retired), 803-***-**** advu4k@r.postjobfree.com 5. Mrs. Pearl Burrell, Education Counselor (Retired), 803-***-****, advu4k@r.postjobfree.com

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