Service Representative Data Entry

January **** to

June ****

August **** to

December 2019

April 2017 to

January 2018

Summary

Administrative and Customer service professional who is a self starter and capable of effectively functional with minimal supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player whom is attentive to detail and produces quality results.

Skills

Quick learner

Microsoft Office

File/records maintenance

Client-focused

Conflict and dispute resolution

Excellent communication

Positive learning process

Product ordering

Computer proficient

Financial records and processing

Time management skills

Results-oriented

Experience

LogistiCare

Miami Lakes, FL

Transportation Customer Service

Booked reservations for medical transportation to Dr. appointments an hospital as well as non medical appointments

Provided excellent service and attention to customers through phone conversations. Improved operations by working with team members and customers to find workable solutions.

Improved customer satisfaction by finding creative solutions to problems. Answered 60+ calls per day to answer and service customer requests Followed all Hippa Laws

Worked with Avaya,CRM and company systems

Booked and cancelled reservations

Recognized by management for providing exceptional customer service. Alorica

Miami Lakes, FL

Customer Service Representative

Asked probing questions to determine service needs and accurately input information into electronic systems.

Assisted approximately 60+customers each day

Assessed customer needs and upsold products and services to maximize sales. Educated customers on special pricing opportunities and company offerings. Evaluated customer account information to assess current issues and determine potential solutions.

Escalated customer concerns, store issues and inventory requirements to supervisors. Documented conversations with customers to track requests, problems and solutions. TransHire Group

Fort Lauderdale, FL

Administrative Assistant

Responded to telephone inquiries from clients and and delivered information to inform and educate callers.

Supported colleagues by completing daily special assignments. Andrea Jackson

Miami, Florida 33179

Cell: 786-***-****

***************@*****.***

May 2016 to

November 2016

July 2014 to

November 2015

April 2012 to

June 2013

March 2008 to

November 2008

Administered customer service by answering phones, responding to questions and requests, facilitating internal communications and overseeing reception. Data Entry TransHire Group

Fort Lauderdale, FL

Poll Worker Recruiter

Recruited and staffed Poll workers for the election seasons. Proactively identified and solved complex recruitment problems that impact sales management and business direction.

Planned recruitment events for people.

Set up interviews with employers and qualified applicants. Distributed information to applicants regarding pay, interview dates and training procedures.

Set up and completed interviews, Processed Payroll Contacted potential employees about job openings.

Created and oversaw candidate pipelines to fill all levels of positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates.

Fleetpro Ocean Inc.

Miami, FL

Accounts Payable Clerk / Admin Asst

Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

Charged expenses to accounts and cost centers by analyzing invoice and expense reports.

Ran daily and reports to check data and address variances. Maintained accounting ledgers by verifying and posting account transactions. Created receiving reports and updated vendor balance sheets to record accounts payable.

Eliminated inaccuracies in accounts payable payments by verifying information prior to generating check.

Expedited payments by verifying accuracy and currency of vendor information. Processed check requests and invoices .

Prepared payroll for salaried and hourly employees. Keystaff Inc.

Ft. Lauderdale, Florida

Administrative Assistant

Answered phone calls by ring and asked appropriate questions to determine which department or staff member could be of service.

Contacted clients via phone and email to confirm deliveries and follow up with inquiries. Produced and distributed team newsletters, email updates and other forms of communication to promote collaboration among team members and share important updates.

Auditing, Printing, Scanning paperwork, Data Entry Wrote email messages, memos and business letters for and proofread all documentation to provide error-free correspondence. Reviewed and edited correspondence prior to release and submission for signature. Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in various departments.

ADPI

Miami, Florida

Customer Service Representative/ Medical Billing

Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.

Exceeded company productivity standards on consistent basis, handling more than 80 November 2004 to

April 2006

July 1999 to

February 2002

1986

2010

calls per day

Provided expert customer service to every caller.

Consulted with upset customers to determine best methods to resolve service and billing issues.

Confirmed patient demographics, collected copays and verified insurance. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and emergency Transportation. Sort correspondence mail Batch and file

Processed Claims for billing.

Cable Beach Resorts

Plantation, FL

Reservations Specialist

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Assisted customers via phone by providing confirmations, answering questions and offering general information.

Kept accurate knowledge of all types of rooms available at various resort locations. Entered information for reservations into the hotel's computer system Researched and resolved all customer issues.

Answered and directed telephone calls to the appropriate personnel. Processed 80 plus reservations daily

Promoted hotel brand

Posted charges for rooms, food, liquor, telephone calls to ledger Hilton Hotels Worldwide

Miami, FL

Reservations / Group coordinator

Processed up to [100] customer and group reservations per day. Promoted Hotel Brand

Posted overall charges for group and single reservations Create Group reservations for reunions, weddings, and all types of functions. Confirmed and cancelled reservations.

Monitor Hotel Room inventory for present and future reservations Education and Training

Lindsey Hopkins Adult education

Miami, FL

GED

Sullivan And Cogliano Training Centers

Hialeah, FL

Microsoft Office Specialist

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