Service Clerk Customer
Resume:
FARIDA GALLIAMOVA
****************@*****.***
BUSINESS ADMINISTRATOR
Solutions-focused professional with 15+ years of combined experience as an economist and office administrator working in various industries including oil and gas industry looking for a responsible position in Business Support where I can noticeable contribute to a company’s success and to take advantage of the skills and experience I have acquired
HIGHLIGHTS OF QUALIFICATIONS
Expertise in establishing and executing organizational goals, overseeing financial activities
Self-starting, inquisitive, and detail-oriented person with knowledge of accounting policies, procedures and practices
Proven ability to manage service activities and applying new technologies to increase efficiency in the workplace
Adept at organizing and planning activities, booking facilities and scheduling business meetings
Strong analytical, time management and organizational skills with high attention to detail
Excellence in negotiating and finalizing contracts or agreements, consulting with upper management and coordinating with department heads
Technical Skills: Proficient in MS Word, MS Excel, MS Outlook, QuickBooks, database management, Yardi property management programs
EXPERIENCE AND SKILLS
Administration/Office Support
Maintained a courteous and professional attitude on the telephone at all times and offered immediate attention by answering all inquiries promptly, tending to referrals and other communications
Managed the inventory process and client statistics in the company, ensured that information was accurate and easy to retrieve, prepared and drafted correspondence and proposals for managers in a timely manner
Conducted research, collected and organized data for monthly reports and ensured all corporate procedures and policies were followed
Customer Service
Greeted the public and answered phones in a professional and courteous manner and gave detailed information about services, striving toward the achievement of common in goals and objectives
Searched company and database for customer information and updated fields when necessary and ensured that all customer information was accurate
Addressed customer complaints and concerns promptly and ensured that all customers were satisfied with the solution that was provided
Made suggestions to the organization about to how to improve customer service based on feedback obtained from customers
Economic Analysis/Consultation
Created electronic archive of company documents using a specialized corporate information system for electronic storage of documents for effective management system in the company
Received, accepted and transferred primary accounting documents from management divisions
Implemented accounting and control procedures for planned economic targets and indicators
Maintained agreements for accounting guidelines and tax accounting protocols
Analyzed pricing, conducted profitability analysis and reported results along with recommendations to management
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FARIDA GALLIAMOVA
WORK EXPERIENCE
Customer Service Clerk - Phoenix Fire Systems Inc, Toronto, ON July 2020 – January 2023
Schedule technicians and co-ordinate subcontractors for customer inspections and service regarding fire safety, ensuring all customer commitments are met regarding service delivery
Full cycle of paperwork related to Fire Extinguisher/Sales/Service Technicians (processing and tracking work orders and associated invoices, follow up on outstanding accounts to receive payment)
Accounts Receivable Clerk - Magna International Inc. (Rollstamp Manufacturing), Toronto, ON
January, 2020 – May, 2020
Generate invoices and account statements, maintain accounts receivable files and records
Receive and post cash receipts/cheques/post-dated cheques and maintains accurate records
Assist in preparing monthly financial statements, review budget letters, approve bank reconciliations, full cycle accounting including review, reconciliation and verification of amounts paid
Receptionist/Office manager - MT Drains and Plumbing LTD June, 2019 - January, 2020
Maintain a courteous and professional attitude on the telephone at all times and offer immediate attention by answering all inquiries promptly
Manage the inventory process and client statistics in the company, ensure that information is accurate and easy to retrieve, prepare and draft correspondence and proposals for managers in a timely manner
Conduct research, collect, organize data for the reports and ensure all corporate procedures and policies are followed
Assistant Property Manager - Platinum on the Humber, Toronto, ON August 2018 – June, 2019
Assisting Property Manager and providing onsite office management in a luxury-high rise condominium properties with 256 residential units in the building
Manage all types of paperwork efficiently (processing rent payments and utility payments, invoices, prepare deposits and reconcile the monthly rent roll each month, updating master owner list, preparation for the annual general meeting)
Yardi software experience
OTHER WORK EXPERIENCE
Leading Economist (Department of Economics), JSC Transneft, Kazan Transportation of oil and oil products through pipelines in Russia and CIS.https://www.transneft.ru/u/section_file/40291/2019.08.13_go_2018_en.pdf 2013 - 2017
Coordinate the preparation of the annual budgets and financial forecasts
Participated in the process of pricing, profitability analysis, reporting and recommendation to management
Leading Economist (Department of Economics), PJSC Tatneft, Almetyesvk Petroleum refineries company 1999 – 2013
https://www.tatneft.ru/about-tatneft/general-information?lang=en
Managed the calculation and the analysis of economic efficiency of scientific research and project work in the field of oil industry, new methods of increasing oil production
Planned and analyzed the technical and economic indicators of activity of the enterprise
EDUCATION
Certificate on professional development and enhancing skills (higher education federal state-funded institution)
Russian Presidential Academy of National Economy and Public Administration 2000
Bachelor’s Degree in Economics and Management of Oil and Gas Industry
Gubkin Russian State University of Oil and Gas (National Research University) 1999
QuickBooks Certification, Ontario 2019
First Aid and C.P.R. Certificate 2019
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