Customer Service At Home
Resume:
Nicole Polanco
New York, NY *****
*****************@*****.***
Summary: A trained professional with organizing, problem solving, interpersonal and mediation skills. An independent or team player with leadership expertise that achieve all necessary goals to complete tasks in a timely manner. Excellent customer service skills with an impeccable approach to assist clients with services and integrity in any field.
Skills
Fluent in English and Spanish
Efficient leadership mentality
Outstanding time-management skills
Proficent problem-solving capability
Excellent communication skills
Experience
Friends and Family Homecare New York, NY
Health Homeaide
Assisted patients to get dressed and undressed.
Helped patients with bathing and cleaning.
Attended doctor visits with patients.
Supervised the management of recommended medications to patients, and made sure patient drank them on time.
Assisted patients at home to handle their day-to-day homemaking duties.
Cleaned as well as cooked nutritional meals for the patient.
Woman Shelter Queen, NY
Patrol
Assisted with the distribution of the meals.
Checked on the residents daily by knocking on their door.
Helped residents in the cleaning process of their rooms.
Helped with checkpoint at the doorway, assuring residents didn’t come in with any prohibited items.
Always checked that there weren’t any conflicts occurring in the facility.
Answered phone and took messages for other staff members as appropriate.
Isabella Nursing Home - New York, NY
Customer Service
Remained courteous and calm, during conflicting situations.
Assisted new employees with training necessary.
Provided outstanding customer service, receiving 86% in customer service feedback.
Helped an average of 40 customers per day, by responding to inquiries and complaints.
Provided introductory information for new customers.
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Education
High School for Health Careers and Science Bronx, NY High School Diploma Reference available upon request
Contact this candidate