District Manager Customer Service
Resume:
Kenneth Boyce
Jacksonville, FL *****
*.******@*******.***
Dedicated Professional Manager with over 25 + years, experience as District Manager and Director of Operations. Seeking a position where I can maximize my knowledge and skills in operations, training, budgeting, marketing, sales growth, profit, staffing, and QA
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
District manager
Land of Sun /Arbys - Gainesville, FL
August 2021 to June 2022
Recruiting managers \ training and training follow up / food cost and labor controls/ analyze p&l and review and teach manages/ marketing/ pricing/ maintenance/ cash and labor audits / food safety assessments/ proctor serve safe / onboarding of all employees/ training new product roll outs District Manager
Hardees / Capstone Restaurants - Valdosta, GA
April 2016 to July 2021
Responsible for 8 restaurants/ recruiting managers/ coordinate trading and weekly follow ups/ food cost / labor/ marketing / maintenance/ assessments / food safety/ proctor serve safe/ onboarding managers District Manager
Phase Three Star LLC Hardees - Tampa, FL
February 2014 to April 2016
Responsible for 9 restaurants/ food cost control / labor cost/ recruiting managers/ marketing / follow up on training with new hires/ onboarding managers/ maintenance/ training new product roll outs District Manager
Rosenfield Restaurants \ Hardees - Marianna, FL
January 2012 to February 2014
Responsible for 6 restaurants/ recruiting managers / sales increase/ food and labor cost / marketing/ maintenance/ proctor serve safe test/ assessments/ food safety/ new product roll out District Manager/ consultant
Hardee's Food Systems - Jacksonville, FL
January 2001 to January 2012
Responsible for 8 tot 10 restaurants/ food cost/ labor controls/ recruiting / assessments/ maintenance Also 3 years of this I was a consultant for their dual brand Red Burrito Hardee/ converting stores to dual brand training/ consultant wit( brand
Education
High school or equivalent in Business Administration College of Albermarle - Elizabeth City, NC
August 1976 to May 1977
High school or equivalent
Hamburger University
Skills
• Coordinate multiple operation and projects simultaneously. Execute goals and objectives for the organization. Financial goals. Quality and inventory control. HR functions- Talent acquisitions, success planning, effective communication at all levels, including executive leadership.DM of the, 2017, and 3rd place 2018. District was the highest overall avg in company and 1 restaurant had the highest over score in company with 5 perfect stores in 2 years
• Coordinate multiple operations and projects simultaneously
• Accomplishing Goals and Objectives in Team Leadership Position
• Exceeded Financial Goals
• Encouraging and Motivating Others
• Quality Control
• Inventory Control
• Problem resolution
• Recruiting, Training and general human resources functions
• Ability coordinate and implement projects simultaneously to insure timely completion
• Set up and effectively utilize policies and procedures
• Goal Orientated
• Dedicated to achieving company and personal goals
• Proven ability to meet and exceed expectations
• Ability to effectively communicate with individuals at all levels
• Labor Cost Analysis
• Profit & Loss
• Management
• Strategic Planning
• Logistics
• Store management
• Human resources management
• Team management
• Negotiation
• Financial acumen
• Leadership
• Communication skills
• Customer service
• Crisis management
Certifications and Licenses
ServSafe
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