Service Professional General Manager

Geoffrey Solomon

*** * ***** **** *** Apt * Norfolk Virginia 23503 252-***-**** *********@*****.***

Looking for an opportunity to fully utilize my ability to coach and develop a team that grows sales, improves profitability, and puts hospitality first.

Skills Summary

Hospitality service professional with a proven record of increasing sales through operational excellence.

Grow traffic and sales by consistently exceeding guest expectation.

Expert in identifying, training, and retaining top talent to form a high performing team.

Plan and oversee implementation of all new marketing, culinary changes, and operational

initiatives.

Direct and control all unit activity to meet operational and financial goal.

Able to drive performance through coaching and focus on development.

Employment

Manager, Mahi’s Seafood & Sushi, July 2020 – November 2022

Responsible for all scheduling and training.

Coordinated and controlled all guest functions including banquets, large parties, and daily

operations.

Increased accountability decreased turnover and improved guest metrics.

General Manager, Entertainment Consulting International, November 2018 – June 2020

Responsible for coordinating operations at Blue Moon Tavern, The Market, and The Harbor Club, all located at Waterside in downtown Norfolk.

Implemented a guest first approach with management team which immediately improved the guest experience.

Created continuity with management team by narrowing the focus and increasing accountability.

Decreased turnover and improved staff moral by clearly communicating expectations and consistent follow through.

General Manager, Applebee’s, July 2013 – May 2018

Increased and maintained a sales growth of 10% - 20% by focusing on improving speed, cleanliness, and hospitality.

Improved all guest metrics through a meticulous focus on executional details.

Exceeded budgeted controllable profit margin five out of the last six months. General Manager, Cracker Barrel, January 2007 – April 2012

Increased sales by 5% by developing managers and key personnel.

Improved guest experience through relentless focus on teamwork and hospitality.

Lowest turnover percentage in region for both management and hourly employees.

Contact this candidate