Virtual Assistant Customer Service

YAMILLE F. SALIM V.

Bachelor Degree In Communication Arts/Virtual Assistant/Costumer Service

PERSONAL DETAILS

Beirut, Lebanon

*********@*****.***, +961-********

Date of birth: September 19, 1987

Place of birth: Valencia, Venezuela

Gender: Female

Nationality: Spanish/Venezuelan/Lebanese

Civil status: Single

Website: Instagram: @yamimusico

LinkedIn: linkedin.com/in/yamille-salim-14a999222

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PROFILE

My professional skills allow me to investigate, apply information search techniques; master and use journalistic genres, write and design communication strategies, policies and projects in public and private organization. As a Legal Virtual Assistant and Customer Service Oriented, I offers administrative support for you and your business. I can do tasks such as scheduling appointments, making phone calls, arranging travel, or organizing emails, conducting legal research, drafting and reviewing documents, communicating with clients and organizing and maintaining files.

EDUCATION

• Universidad Arturo Michelena, (UAM) San Diego, Venezuela — Bachelor Degree In Communication (Print Journalism). Aug 2004 - Nov 2009

San Diego, Venezuela

Permanently attentive to the emergence of new disciplines or specialised niches, given the changing dynamics of communication processes y the use of concepts, techniques, processes, forms and methods typical of the communicational discipline.

My profession trained me to understand and communicate the existing reality, as an initial step in an action that really contributes to the progress of society with great creativity, global vision, ethics and exhaustive command of the tools of the trade.

EMPLOYMENT

Audiovisual Editor & Journalist (Brand Journalism – Traditional Journalism)

Feb 2010 - Aug 2017

Gobernacion de Carabobo, Valencia, Venezuela

-Producing, editing and assembling of micros, commercials & news for radio & TV.

-News Coverage, Writing and Editing of news.

Purchasing & Sales Manager Sep 2015 - Jul 2018

Impresos Alfa & Omega Company, Valencia, Venezuela

-Purchase of goods, price assignment, inventory control, stock display.

-Customer Support.

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Customer Service and Translation. Spanish/English Sep 2022 - Present The Grotas Firm, PC, New York, USA

-Remote Work: In charge of coordinating communications in Spanish and English between the clients and the work team specialized in dealing with all the immigration cases.

-Schedule and reschedule telephone and in-person consultations.

-Handle and coordinate active calendars.

-Provide information to clients regarding their Immigration Cases.

-Manage the exchange of communication between clients and paralegals.

-Update the client database according to their requests and details of all cases.

-Ensure file organization and update.

-Communicating and coordinating with colleagues as necessary.

-Acknowledging and resolving customer complaints.

-Communicating with customers through various channels. SKILLS

Strong handling skills and active listening.

High attention to details.

Outbound Sales Experience.

Customer Orientation and ability to adapt-respond to different types of characters.

Ability to take initiative and prioritize daily tasks. Strong interpersonal, customer service and

communication skills

LANGUAGES

SPANISH ENGLISH

COURSES

-Broadcasting Professional Course.

-Advertising and Public Relations Courses.

QUALITIES

Work under Pressure. Creative. Extensive

experience in dealing with people. Teamwork

oriented. Proactive, Dynamic & Hard working.

Perfectionist, Organized, Responsible. Flexible &

Adaptable to change. Passionate, Empathetic,

Optimistic & Caring.

Spanish Native Speaker, Fluent in English,

Comfortable using computers and Social Media,

Excellent Communication Skills, Quick Learner.

MANAGED PROGRAMS

-Familiarity with office management procedures and basic accounting principles.

-Excellent knowledge of MS Office and office management software (ERP etc.)

-Professional audio and video editing programs.

-Management of technologies associated with the internet, Social Media and Social Networks.

-Familiar with Mac and Windows.

-Hubstaff Knowledge.

Contact this candidate