Paralegal Assistant Service Representative

ElianneAlvarado

*** *. ***** ****** *** # **G,Bronx, NY 10454* Cell 917-***-****,***********@***.***

EMPLOYMENT :

Title Processor/Post Closer: Central Title & Escrow, Inc, Annandale, VA 22003, 2010-2014

* At Central Title and Escrow, Inc we worked with Virginia, Maryland and DC. I ensured the timely and accurate packaging of all loans originated by loan officers. Gather information and took each file from pre-approval to closing. Verify and input proper loan information into the system for processing verified loan documents including income, credit, appraisal and title insurance ultimately preparing application for submittal to underwriting. I ordered and coordinate loan documents in addition, will arrange closing dates and times and coordinated settlement statements with Title Companies.

* As a Post Closer, I was responsible for the following: I made sure that after the client had executed the paperwork,I was responsible for sending the documents to the lender for funding. Once Funding was sent by the lender then I was responsible to send the required documents to the court house for recording. Once recording was done then I was responsible for disbursing the file. In which included that I payoff their previous loan(s) in a timely manner and made sure that all other funds were distributed accordingly. I was also responsible for depositing any funds as well as sending wires out.

Administrative Assistant: NOAA & Department of Transportation, Fairfax VA 22032, 2010-2010

* At NOAA Inbound call center. I was responsible for answering calls professionally. Responded to

customer inquiries. Research required information using available resources. Handled and

resolved customer complaints, provided customers with product and service information.

Entered customer information, process orders, forms and applications. Identified and escalated

priority issues. Routed calls to appropriate resources. Followed up customer calls when

necessary, complete call logs and produced call reports. At Department of Transportation, I was

responsible for transcribing all meeting, lectures, training that was provided by the company to

drivers. Made sure that all meeting, lectures and training were catalog and save accordingly for

future reference if need be.

Business Office Representative: Everest Institute, Arlington VA 222**-****-****

* Assisted in making application for federal for government loan programs administered rules and

regulations set forth by the federal government concerning government funds. Coordinate and

administer assigned financial aid programs such as the federal work study program and federal

and institutional loan programs. Prepared detailed reports and compile information concerning

undergraduate financial aid and assigned programs as requested by the federal government

and University officials.

Financial Aid Officer: Strayer University Online Campus, Newington VA 2006-2007

* Analyzed financial information submitted by applicants utilizing established federal and

University standards and guidelines to determine financial needs select candidates and

determined type and amount of financial aid to be awarded.

Customer Service Representative: Chevy Chase Bank, Fairfax VA 220**-****-****

* Serviced customer inquiries, determined customer needs and provided solutions with regards to

their banking requirements. Educated customers on product options and technology issues.

Managed customer and bank privacy. Managed and passed on customer feedback. Effectively

used a variety of computer programs to access customer details and databases, and research

options Data entry.

Teacher’s Aid: Adventureland Daycare/PreSchool, New York, NY 2002-2005

* As a Teacher’s Aid I would assist the teacher in the children’s daily activities. Planned and

execute projects for the children to do in a daily basis. Interact with children on one on one basis

in order to get to know them personally as well to establish what their strengths and weakness

are. I also helped the children from after school program with homework and questions they

had.

Paralegal Services: Paralegal Assistant, New York NY 1999-2002

* I was assist the Paralegal with paperwork. I would meet with about 20+ clients per day and

would help them complete their paperwork. I would also work closely with the Supreme Court of

the State of New York to make sure their documents were recorded properly and executed as

per guidelines and set forth rules.

EDUCATION:

High School Diploma

SKILLS:

Strong education background in Business Administration. Excellent scheduling. Quickly absorbs

and retains new information and procedures. Excellent sales skills establishes long-lasting

relationships with customers. Fast learner, adapts well to changes and pressures in the

workplace. Ambitious and hardworking. Fluent in Spanish. Ability to supervise and train staff,

organize, prioritize, and schedule work assignments.

Computer Skills:

MS Office Suite 2007 (expertise in Excel, Word, and PowerPoint)

References upon request

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