Front Desk Clerk
Resume:
GAGE HARRIS SMITH
**** ********* ****, *** *****
Rochester, NY 14692
***********@*****.***
************@*****.***
PROFESSIONAL SUMMARY
I am an organized and dependable candidate who has been successful at managing multiple priorities with a positive attitude and excellent communication skills. I am willing to take on added responsibilities to meet team goals. I am a reliable employee with good judgment who is seeking an entry-level position.
EDUCATION
High School Diploma: 06/2022
Hall High School - West Hartford, CT
EMPLOYMENT HISTORY
Tim Horton’s Café
1580 Jefferson Road
Rochester, NY (6/2022 – 1/2023)
1.Barista
a.Preparation of Food
b.Preparation of Beverages
2.Cash Register Operations
a.Credit Card Transaction Processing
b.Point-of-Sale transactions
c.Customer Needs Assessment
d.Customer Satisfaction
3.Store Maintenance
a.Opening store maintenance
b.Closing store maintenance and clean up
Bloomfield Municipal Pool
Town of Bloomfield - Bloomfield, CT (6/2021 – 8/2021)
1.Pool Attendant
a.Rule Enforcement
b.Weather/Safety Assessment
i.Detailed weather, safety-related incidents and aid rendered in daily reports to management.
ii.Duties were to maximize safety and awareness
c.Observed recreational users to detect safety concerns and prevent ongoing violations.
d.Monitored access to entry and exit points to avoid congregating.
e.Checked side duty list for opening and closing procedures.
f.Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
g.Sampled pool water to check chemical levels prior to starting swimming instruction.
h.Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
i.Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
j.Maintained rescue equipment by conducting inspections and completing basic repairs.
2.Front Desk Clerk
a.Reception
i.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
ii.Customer Needs Assessment
iii.Customer Satisfaction
iv.Special Requests
v.Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
vi.Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
vii.Used internal software to process reservations, check-ins and check-outs
viii.Confirmed relevant guest information and payment methods to prevent fraud
ix.Greeting Area Maintenance
b.Cash Register Operations
i.Credit Card Transaction Processing
ii.Point-of-Sale transactions
c.Customer Satisfaction
i.Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Genesee Valley Hockey Club
Rochester, NY (11/2018 to Present)
Assistant Volunteer Hockey Coach
1.Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
2.Encouraged a strong work ethic by demonstrating diligence, patience and
respect for others.
3.Enforced discipline both on and off-field to lead team to strive for highest personal standards.
4.Monitored athletes during events and practice to quickly identify injuries.
5.Participated in fundraising events
6.Helped team bring in funds to pay for travel and other expenses.
7.Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
8.Trained athletes in proper use of equipment for safety and maximum results.
9.Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
10.Arranged for new supplies and equipment to support team needs.
11.Educated novice hockey players in gameplay and skating
References by request
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