Service Representative Customer
Resume:
EXPERIENCE
NICOLE PRATHER
865-***-**** advu03@r.postjobfree.com KNOXVILLE, TN 37932
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully ll Customer Service roles on your team.
Adaptable professional with 18 years of work experience and knowledge. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Responsible student with good judgment, time management, and a exible schedule. Aiming to leverage my abilities to successfully ll the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
CUSTOMER SERVICE REPRESENTATIVE
Duke Energy
Remote, TENNESSEE
March 2019 - Present
Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures; compute and prepare water and electric bills; review, audit, analyze and reconcile customer billing records and make adjustments as needed.
• Understand and analyze customer needs and recommend appropriate solutions.
• Maintain computerized records of utility customer accounts.
• Review and process customer utility payments.
• Review and explain utility bills to customers.
• Handle collection calls and develop customer payment schedules as necessary.
• Process sign-up and cancellation of utility services for residential and commercial customers.
• Input and retrieve utility customer account data using computerized billing and maintenance systems.
• Make calculations and quote billing rates for utility services.
• Prepare billing adjustments to customer utility accounts.
• Review, process, and audit utility bills and materials related to utility billing.
• Compile data and prepare reports.
• Prepare cash receipt vouchers, journal vouchers and documents.
• Compose correspondence.
• Prepare work orders related to utility services for eld personnel.
• Perform cashiering functions including processing checks, balancing cash drawer, and verifying daily cash receipts.
• Respond to general inquiries about City services unrelated to utilities.
• Receive, sort and distribute mail.
• Maintain les and records.
CUSTOMER SERVICE REPRESENTATIVE
Brinks Home Security System
Knoxville, TENNESSEE
April 2010 - May 2019
Master one area of responsibility from Alarm, Medical Monitoring and Video Monitoring (GISS).
• Monitor Alarms.
• Perform all procedures as required to resolve customer issues and/or concerns EDUCATION
SKILLS
• Resolve Alarm conditions promptly and accurately.
• Think, Talk and Type – have the ability to multi-task while on the phone with customer by reviewing account information, procedures and or special instructions.
• Log all information and/or notate account with clear, concise and accurate comments or actions.
• Respond to customer requests to send information such as: alarm reports, instruction, booklets, duplicate invoices, Guardian Stickers, signature sheets, Guardian marketing materials, etc.
• Diagnose alarm system problems via telephone and create service ticket if needed.
• Handle over ow calls as needed.
• Perform all other duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE
Turbo Tax
Remote, TENNESSEE
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION MANAGEMENT OF TECHNOLOGY
Purdue Polytechnic Lafayette, Lafayette, IN
Jun 1995
Relevant Coursework
Extracurricular Activities
• Business Management
• Basketball Player
HIGH SCHOOL DIPLOMA
West Point High School, West Point, MISSISSIPPI
May 1992
• Active Listening • Customer Relations
• Microsoft PowerPoint • Credit Card Payment Processing
• Microsoft Excel • Microsoft Word
• Lotus Notes • Customer Service
• Critical Thinking • Refund Processing
• Records Preparation • Medical Terminology Knowledge
• Typing Pro ciency • Technical Support
• Problem-Solving Ability • Call Center Operations
• Training Development Aptitude • Shipping Procedures Understanding
• Order Processing • Administrative Support
• Route Dispatch • Quality Assurance Controls
• Membership Inquiries and Renewals • Calm and Professional Under Pressure
• Cultural Awareness • Merchandise Orders and Exchanges
• Policy and Procedure Adherence • Research
• Grammar • Filing
• Prioritization • 10-Key
• Proofreading • Documentation
• Spreadsheets
CERTIFICATIONS
REFERENCES
VOLUNTEER EXPERIENCE
• Medical Billing and Coding • On-Demand Self-Paced Customer Service Training Customer Service Excellence Certi cate of
Completion
• • Tax Preparation License
Michael Whiteside — Bank Of Anerica
Bank Teller Supervisor Friend
advu03@r.postjobfree.com
Diana Rogers — Duke Energy
Supervisor Of Operations Supervisor
advu03@r.postjobfree.com
Taejah Rhodes — UT Medical Hospital
Licensed Practical Nurse Co Worker
advu03@r.postjobfree.com
VOLUNTARY WORKER
UT Medical Center
Knoxville, TENNESSEE
February 2001 - Present
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Prepare and administer medications as directed by a physician.
• Show patients to examination rooms and prepare them for the physician.
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