Service Representative District Manager
Resume:
CONNIE MCDONALD
******************@*****.***
Skills & Abilities
Outstanding communication skills, extraordinary customer service skills, ability to keep my workspace organized, leadership, goal oriented. Ability to train/onboard new employees to ensure they are set up for success, ability to complete work in a timely and organized manner, dependable, able to learn new things quickly and correctly.
Microsoft Office 365, Microsoft Excel, Microsoft Word, Google Docs, Google Sheets, Epic Electronic Medical Record Training
Experience
SCL Health
Patient Service Representative
August 2021 - Present
As a Patient Service Representative, my job responsibilities include registering new patients into our Electronic Medical Record system, checking patients in for their appointments, scheduling appointments, End of Day duties such as closing out the accounts for the day and depositing money into the company account. I am also proficient in billing/coding, when needed I send out estimates to patients, and fix any coding errors before the encounter gets sent to the patient's insurance company. Ordering office supplies to keep the workflow steady, look over budgets to ensure each department within the clinic is staying within an agreed amount.
Healthcare Services Group
District Manager
January 2019 - April 2021
As a District Manager, I was the liaison between the company headquarters and the communities. I was accountable for the budget and ensured that the budget goals were achieved. The account managers were trained and cultivated strong teams. I ensured practices and policies were understood and followed. I motivated and directed activities in the communities through account managers, regularly met with managers and administrators of the buildings to ensure continuous communication, policies and procedures were being followed as well ensured customer satisfaction.
Healthcare Services Group
Area Account Manager
As the Area Account Manager, I was responsible for educating the communities in our area about what services the company provides, as well as develop and oversee customer retention. I was also responsible for coordinating the scheduling of all services such as room cleanings, deep cleans, staffing, as well as any additional buildings in the state. In this position I was also responsible for screenings and required paperwork on all clients, employees scheduling, annual evaluations, and assisting with the hiring process. I was also responsible for ordering office supplies, keeping a budget, and maintaining a quota established by the district manager
Education
Dawson Community College
Early Childhood Education
2011-2012
Certified Nursing Assistant
2007-2011
CPR Certification
June 2022 - Present
Community
I am a community based, active individual who is a huge supporter of Fergus High School Sports as well as the surrounding districts. I have volunteered with church activities in the past and have been a youth mentor.
Leadership
I am a leader because I am self-sufficient as well as self-motivated. I am very dedicated to my work by being dependable and responsible. I can multi-task with ease and seek a way to solve workplace challenges.
References
Tawnya Dengel
VICE PRESIDENT OF OPERATIONS OF ALF/HH FOR LANTIS ENTERPRISES
Jonathon Bowen
AGENCY DIRECTOR – ADDUS HOMECARE
Rebecca Contreras
MA SCL Health
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